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            Business ProfileMercari, Inc

            Online Retailer
            BBB accredited business

            Contact Information

            Palo Alto, CA 94306-0178

            Visit Website
            (888) 325-2168

            Customer Reviews

            1.06/5

            Average of 1,178 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5,072 complaints closed in last 3 years

            1,704 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 10/3/2014

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            Palo Alto, CA 94306-0178
            BBB File Opened:
            10/3/2014
            Years in Business:
            10
            Business Started:
            2/18/2014
            Business Started Locally:
            2/18/2014
            Business Incorporated:
            2/18/2014
            Accredited Since:
            10/3/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Mercari, Inc. Which Will Do Business In California as MercariApp, Inc.
            • Mercari
            Business Management
            • Mr. John Lagerling, CEO
            • Ms. Sandra Ha, Accounting Assistant
            Contact Information

            Principal

            • Mr. John Lagerling, CEO

            Customer Contact

            • Mr. John Lagerling, CEO
            • Ms. Sandra Ha, Accounting Assistant
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            5,072 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/01/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On March 22 2024 I purchased an ************* through Mercari for my child under 13. On March 28 2024, I received notification item was delivered in mailbox which is obviously impossible. When we look in the mailbox we find a small package that my son opens up. It has the same tracking number and name of Seller as the email confirmation. When he opens it we found *** cards sent to a minor. I immediately contacted Mercari who not until yesterday March 31 is when they requested a return label for sexual items sent to a minor and advised once reviewed they will process the refund. I am furious disgusted and I definitely got scammed by the seller and Mercari whom I still can't believe after providing photos still requested the item to be returned.
            Read More
            Read 5071 More Complaints

            Customer Reviews

            1,178 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alexzander B

            04/14/2024

            They allow fake descriptions on items. Buyer beware and buy at your own risk.
            Read 1177 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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