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Business Profile

Auto Smog Inspections

Smog and Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Smog Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went for a smog test. I asked how much was the cost. I was told it is $59. I agreed. I am required to smog test my car every two years and this has always been the price. After I paid I saw that he charged me $69. When I pointed it out, he responded, "Im sorry". As if he's never done this before. He said the additional $10 is for the certificate. To which I responded, you should have said that when I asked the price. His answer should have been, $59 plus $10 for certificate. *** when a business omits information, they are not being honest and attempting to make it sound like the price is less expensive than the actual charge. I want my $10.00 refunded to my original payment method. Next time maybe he will be clear and accurate on cost. He knew full well that he would charge additional $10 for the certificate. I should have been informed. I did not receive an estimate. I did not receive a copy of invoice until after I paid.

    Business Response

    Date: 07/03/2025

    No problem if you feel like there was a miscommunication or a mistake with the transaction feel free to come back to our business and we will refund the amount of $10. we apologize for the misunderstanding.

    Customer Answer

    Date: 07/03/2025

     
    Complaint: 23498870

    I am rejecting this response because:  There was no miscommunication.  You were dishonest and omitted information for financial gain.   I am not comfortable returning to your place of business.  You can refund my original payment method with my bank card.   You said the cost was $59.  You wrote a receipt for $69.  Then you charged my bank account $69.99.  That is unlawful and if you do this to others, it adds up to a financial advantage for you.  If you do not credit my account, I will take this to small claims and ask for more money for your intent to defraud.  It is not about the money, it's the principle.  

    Sincerely,

    ********* ******

Smog and Lube is NOT a BBB Accredited Business.

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