Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2017 Nissan Maxima and had service done at the Team Nissan of Oxnard. They replaced all four of my Actuators/ door locks this past year and I am having issues with all four again. It does not open at all with my remote key or even by me pressing on the unlock key from the inside. I contacted the service department and was told after the inspection that it was no longer under warranty and that I would have to pay for this to get fixed again. I have owned many vehicles and have never had an issue like this before. They quoted me $2200.00 to replace all Actuators. This is poor service and bad parts since it should not of happened to all four again. I also contacted The Nissan Direct at ###-###-#### and spoke to C****** case # 52****75 and explained to her my situation and how the parts were replaced recently and are no longer working. She was not able to assist me at all. So I am reaching out for assistance since it is not okay that my doors are no longer working already and it has not been that long since they were replaced.

  Business Response

  Date: 12/04/2024

  hello, L****** ******* had three door lock actuators replaced back in 11/24/2023, right front door and both rear. Unfortunately she brought the vehicle in after the parts warranty had expired. Parts warranty is 12 months or 12 thousand miles from the purchase. We don't control the warranty period it comes from Nissan Motor Corp and there is no lenience for time or mileage. She called them and they did not offer any assistance with replacing the parts.

  We offered to work with Leticia on the price to have all the actuator's replaced but she insisted that we should replace them at no cost to her. At this time we are still willing to work with her on the pricing but cannot replace them for free.

  I've attached a copy for the invoice from the time of purchase.

  Customer Answer

  Date: 12/04/2024

  
  
  
  
  Complaint: 22629620
  
  
  
  I am rejecting this response because:

  I should not have to pay for my car to get fixed so soon after it was just recently fixed. We have given this company a lot of our business to just not to be taken care of. One year warranty on parts is something that is not acceptable.
   The only discount that was offered to me was $400 off of labor. The last door that was serviced was less than one year, they should be able to fix at least that one free of charge. Nissan is a big company they should be able to guarantee their parts and services longer than one year. 

  
  
  
  
  
  
  
  --
  
  
  
  
  
  
  
  Regards,
  
  
  
  L****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 12/05/2024

  Unfortunately we follow the policies set by Nissan Motor Corp and have to abide by them. They didn't offer any help when you called and we cannot over ride there decisions.

  If the actuator that was installed in January 2024 is not working it can be covered as long as the mileage is not over 12k since the repair date.

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially went in with my sister on 8/23/24 and test drove a Nissan versa SV. I loved it but my sister encouraged me to look at other dealerships. After looking at other cars, I decided I really wanted to the versa so went back on 8/25/24. I asked for D***** or M** and was told by Sal that Max was on his way and he would show me cars in the meantime. I decided to test drive the versa SR and considered buying it so we went inside to talk numbers. Ultimately, my sister told me to walk away because the payment was close the payment I’d be making at Honda and I would rather pay that for a Honda. 8/28/24 comes around and my sister calls me and tells me D***** called and he would get the original car I test drove with him with the payment we discussed. So once I got home we went to the dealership. D***** already had the car and just mentioned something about the camera system and then said okay let’s go inside and get the deal. He initially came with a $397 payment and we agreed, then something changed and it went up $5 which we agreed to. At no point did he ever tell us it was a different model. He said he got us the “best deal” at 21k and showed us the numbers. I then went with Ivan where I was told sign here and here. It was time to get my car and I even took a picture with D***** because I got the car I wanted. It wasn’t until I got the keys and drove off did I realize something was different. My sister immediately called him and told him hey that’s not the car and D***** insisted it was. It is now 8/30/24 and not only was it finally admitted by sales manager Steven that in fact we were sold a different car, my sister and I were accused of being liars and having buyers remorse. I contacted the financing bank in hopes of them not funding loan and currently waiting until they receive documents as Nissan has refused to correct this.The “best deal” wasn’t actually a deal as I was sold a cheaper car, which is fraud.

  Business Response

  Date: 09/04/2024

  This deal was unwound and voided by the management on 09/04/2024

  Customer Answer

  Date: 09/04/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22220568, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  M****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  My name is J***** *****, I’m a single mother with a five year old son. I went into Team Nissan in Oxnard, Ca on May 5,2024. Hoping to get the help I needed since I was having problems with my vehicle. Instead I got taken advantage of. I was initially showed used cars since I wanted an affordable payment plan. Mitch the salesman was working on putting me in a used Nissan kicks but after talking with someone he said that it wasn’t going to work out and then told me that a new car would be the best option for me. I felt like I was taken advantage of as a first time buyer and single mother. After being there all day with my five year old son I was then taken into Alex’s office to sign papers which he never read to me or went over he basically told me to sign here and sign there. Never once did he tell me what I was signing. I called capital one to see what happened and they told me that my interest rate is 13 percent and my car payment is 507 a month for 84 months making the total purchase 45,000 dollars on a 2024 Nissan kicks. The window sticker said the car was 23,000 and I asked why did it go up to 27,000 she then told me that there had been add ons such as gap insurance and two other items that Alex had never explained to me. Capital one representative told me to call the better business bureau. I have been calling team Nissan asking for help and asking if they can put me in something cheaper that this is unaffordable for me and all they keep telling me is no they can’t. I have told them I won’t be able to afford groceries for my son and myself. Today May 7, 2024 I went in person with a family member and once again they said they can’t help that I would have go back and speak to Steve Delba the finance manager that he’s the one to say yes or no and that nobody will step over him. At this point I’ve been super stressed because this payment is something I cannot afford. I won’t be able to properly afford the things I would need for my son and I. If you can please help me because I do not know what else I can do. Once again I’m a single mother and my number one priority is being able to provide for my son properly he is my heart and joy. Again they did not go over anything I was signing never once did they tell me about the interest rate, add ons the total amount that I would be paying after i stressed the fact that I’m a single mother to a five year old boy.

  Business Response

  Date: 05/13/2024

  Customer came in on 05/13/2024 and issue was resolved. Customer is now very happy.

  Customer Answer

  Date: 05/13/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21681979, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  J***** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Nissan of Oxnard regarding a series of unethical practices and the sale of a defective vehicle. On February 21, 2024, I visited Nissan of Oxnard in response to their car buyback advertisement, as my 2011 Nissan Sentra was experiencing issues. The sales team employed deceitful tactics to persuade me into purchasing a used 2014 Subaru SUV with 117,000 miles, despite it having been in a minor accident. I was approved for a $13K loan through Capital One and proceeded with the purchase.
  
  The day after the purchase, the vehicle's ignition failed to start. When I approached the dealership for a resolution, they failed to offer any assistance. Following Capital One's advice, I attempted to return the vehicle, as they too expressed a desire to cancel the loan due to the vehicle's condition.
  
  Subsequently, the vehicle exhibited numerous electrical problems, including malfunctioning top lights, an oil light indication due to extremely low oil levels (which the Nissan mechanic failed to report to their supervisor), a non-functional front right light, and a fuel indicator issue despite having a full tank. Additionally, the driver's side window would not roll up, and the general manager falsely accused me of causing this damage.
  
  The dealership's management suggested I stop making payments to allow the vehicle to be repossessed, further highlighting their unethical practices. This suggestion was made after a fabricated claim that my trade-in vehicle had malfunctioned immediately after the trade, a lie intended to dissuade me from returning the Subaru.
  
  Moreover, my insurance company valued the vehicle at only $5,370, significantly below the $13K I was charged, indicating that I was sold a lemon. Another dealership valued the car at $7K, making it impossible to mitigate my losses through resale.
  
  I urge the BBB to intervene and hold Nissan of Oxnard accountable for their deceitful practices and to assist in resolving this matter justly.

  Business Response

  Date: 03/21/2024

  In regards to the following case #21468261.  J**** ***** purchased the vehicle on 02/20/2024, she picked out the Subaru and traded in her previous vehicle and had financing from Capitol One. Due to her low credit score that was the bank that approved her. J**** was so happy with her purchase that she brought in a referral. After 2 weeks J**** voiced  that she was angry that her friend was able to get a newer vehicle. J**** tried to return the vehicle a month later claiming she did not like the car. J**** has also verbally threatened to several of the sales men as well as a sales manager that she was going to shoot up the dealership. This has created an unsafe environment not only for our employees but for our customers as well. J**** ***** is no longer welcome here. J**** has had buyers remorse and we have made every attempt to help her fix the vehicle within reasonable means. 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I really hope that someone can help me with this. What they did to me is so unethical, because they just made money off of me. My car insurance paid them a total amount of $7,144.27 and myself paid $2,839.19. It all started back in September 23, 2023, when my car would not turn off. I had a mouse in my car and chewed some of the wires that’s what the dealer told me and all this electrical issue started. I took my car to the dealer 9/26/23, during this time I took their loaner to move around to go to work and school since I didn’t have rental coverage I had to pay for it. I got my car back exactly 10/31/23 , 18 days later the same issue came back (car wouldn’t turn off) Saturday 11/18/23. Took the car back to the dealer on Monday 11/20/23 they again did some work and got my car back Friday 12/8/23. 12 days later same problem came back 12/20/23 I was getting to work and had to leave work and go back to the dealership (i was praying to making there safely) this was the second time going there after the first repair. At this point I was so frustrated with everything I talked to the service manager which was so rude and not flexible when I asked why I should be paying for the rental when they didn’t fix the problem at the beginning (I still paid for it) I felt hopeless and decided to talk to the General Manager which didn’t help at all he suggested that I should consider getting a new car because my car will not be back to normal after the electrical problem. During this whole process I got sick, stress out it was a nightmare. Got my car back Wednesday after work 1/31/24, problem came back next day Thursday morning 2/1/24 I went back to the dealer, I went late to work because of this. Got my car back Saturday 2/3/24. Problem came back Monday 2/5/24, I just got my car last Thursday 2/15/24. Unfortunately, I do not feel safe in this car. I’ve use my credit card to paid for all this. Please help . They need to be accountable for my loss. Thank you for your time.

  Business Response

  Date: 02/22/2024

  to whom it may concern,

  Team Nissan worked on this vehicle several times in order to complete the repair. This was an electrical issue that started with rodent damage and led to a main engine harness replacement. Team Nissan has spent countless hours trying to diagnose the issues with this vehicle, after several attempts and trying known good electrical control units including an IPDM, BCM and other relays involved in the ignition system. The reason for several attempts was that when a repair was completed, and the vehicle would start and stop as designed at the dealership we would return it to the customer after several road tests.  Only to have the customer return days later, as much as 18 days after returning the vehicle. Electrical repairs can be very difficult and frustrating for both the customer and repair facility. 

  I'm very sorry that the customer is frustrated with have to pay for her own rental. The original repair which was covered by her insurance company did not cover the rental vehicle and the supplement repair did not also cover the rental vehicle. Team Nissan is not obligated to put customers in rental vehicle while their car is being worked on, it's the customer's choice to rent a vehicle during that time. Team Nissan is not taking any responsibility for the rental vehicle that the customer chose to rent.

   

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently came across information regarding the "10-day rule" in automobile purchases. This rule stipulates that if a deal is consummated and the dealer is unable to secure financing within a 10-day period, the dealer assumes the role of the lender, absolving the buyer of the obligation to return the vehicle. Regrettably, I was not previously apprised of this regulation, resulting in the acquisition of a new car that I was later required to relinquish after a month. In its place, I received a vehicle with 60,000 miles, purportedly classified as "certified pre-owned," a designation that subsequently proved inaccurate. The vehicle's certification was ultimately rectified. Given my extensive usage, I took meticulous care of the vehicle, including regular transmission fluid changes. However, shortly after the most recent fluid change, the transmission suffered a complete failure within a fortnight. Presently, I find myself burdened with an onerous loan burden, a dysfunctional transmission, and a prevailing sentiment of having been deceived since the initial dealership encounter. I am inquiring whether the bait-and-switch maneuver executed by the dealership carries legal implications or if it would be more judicious to accept the unfavorable outcome and move forward. Notably, this particular Nissan dealership has garnered a reputation for exploiting members of the community, often targeting those who may be less experienced or hesitant to voice their concerns.

  Business Response

  Date: 08/31/2023

  This vehicle was purchased back 2021 with approximately 63k miles. it Has been to the dealer twice for transmission services, once 8/2022 with 119885 miles and again at 4/2023 with 142226 miles for another trans service. No other services were performed at Team Nissan. We are not responsible for the maintenance on any vehicle it is strictly up the to owner. The vehicle is currently at Team Nissan getting a Nissan Remanufacture transmission installed. We are working with the outside Finance company to give the best price possible on the transmission and pass that price along to the customer. Team Nissan takes no responsibility for any failure to the transmission we are here to service and maintain vehicles as needed.

   

   

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went to the dealer cause of my check engine light they called me and told me the issue and said i also needed a battery i went out and spent $200 on a brand new battery go pick up my car go to take the old battery to the store i bought the new one from so i can get my core money back and turns out i dint need a new battery the issue is my alternator no the battery the battery just needed a charge and was good so i got upset because how is a certified tech gonna start sending customers to buy parts not needed with out checking what was the real issue? how can a battery store have more knowledge than them? just to get the second opinion i took it to another shop paid $120 to get it checked and yup they confirmed alternator bad not the battery. so now im wondering if the other repair was even needed or did they just start making buy parts with out checking the car correctly ? horrible experience and whats funny is that when i got their the very first thing i told him is that we had had a very bad experience with dealership service i do not want through the same experience and boom i got the very bad experience never again will i visit this dealership or would not recoomend it to no body everybodybis better off just going to anyother mechanic .

  Business Response

  Date: 07/19/2023

  Team Nissan does a complete diagnosis of the vehicle when it's in for an issue. In this case the check engine light was on so we checked for DTC codes and also ran a Battery check. The battery check revealed low cracking amps so it did not pass and we recommended replacing the battery. I've attached the battery test print out for your reference. Also the DTC's showed a P0101 code which refers to a throttle body problem which the customer ok'd and we replaced it. 

  Nothing was done to deceive the customer about the battery condition, we cannot use another shops diagnosis for the battery condition or charging system.

  All documents provided show Team Nissan did all they could to help the customer and should not be held responsible for any miss accusations.

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Chevy Cruze in May 2021. When purchased gap insurance was included with financing. 11 months after purchase the same salesperson offered me a new car and told me to call my financing company to cancel the gap insurance so that that payment could cover the downpayment on the new vehicle. I sent an email to Exeter finance canceling the gap insurance. I sold the chevy Cruze to Carvana in June. When I called Exeter to ask what happened to my gap payment they transferred me to the gap insurance provider which was a separate company. The gap insurance company told me they had sent a check to Nissan for $668 that had been cashed and I never received any payment from Nissan. I have called Nissan several times and they always transfer me to different lines and no one answers the calls or gives me a callback. It's been 5 months since a check was mailed to Nissan.

  Business Response

  Date: 10/26/2022

  We received a complaint from F******* *** ******** regarding a refund of her gap insurance.  Since it was cancelled directly with Partners Alliance Corp we were unaware of who the refund should go to.  Once we received her complaint we were able to investigate and come to the conclusion that the money should go to her and not the original lienholder.  We have issued a check to her, check number 1**957 for $668.55, that will be going out in the mail on 10-27-22.