About

Local BBB:

BBB, Mountain West & Pacific Southwest

BBB File Opened:

1/16/2014

Business Started:

3/1/2010

Business Incorporated:

7/29/2013

Type of Entity:

Corporation

Alternate Names:

RNG International Inc

Business Management:

Ms. Amber Relente, Operations Manager

Ms. Elizabeth Reyes, Human Resources Manager

Ms. Fairy Pan, Customer Relations Supervisor

Ms. Jambi, Complaint Handler

Additional Information

Payment methods

Credit Cards

Cash

Check

Paypal

Refund and Exchange Policy

At Renogy, we work hard to ensure a positive shopping experience with us. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. Return requests outside of 30 days require special authorization.

All returns submitted for a refund will be subject to a restocking fee and shipping.*

Solar panel, charge controller, inverter, wiring, mounting, and accessory returns have a 10% restocking fee.
Battery returns have a 20% restocking fee.

Renogy will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping and restocking fees.

*Reason for Restocking Fee: Renogy Technical Support and Engineering inspect and test all customer returns for performance and continuity before restocking them for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns. Battery returns have a higher restocking fee due to initial high shipping costs due to weight.

Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.

For returns, please contact our Customer Service team at 1-909-287-7111 or [email protected].
Please be prepared with your invoice or the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Mailing address
Contact telephone number

 

 

REPLACEMENTS
For any issues with your product, please contact our Technical Support team at 1-909-287-7111 or [email protected] for troubleshooting assistance.

Please be prepared with a multimeter and your invoice or the following information:
Order number
Proof of purchase
Video or photo of the damaged/defective product
Mailing address
Contact telephone number

If you have received a defective product or one damaged during shipping, you are eligible for a refund or replacement.

In the event of a replacement, Renogy will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part.

If damage results due to improper handling during the setup or installation, whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.

For Third-Party Purchases
Thank you for purchasing a Renogy product from one of our approved third-party vendors. Returns and refunds for purchases made through these third-parties (Walmart, Home Depot, Best Buy, Amazon LLC, etc.) must be handled through the vendor's return policy. Renogy cannot assist in third-party returns and refunds. Renogy can only offer replacements for products still within the warranty period.

Business Categories

Solar Energy Equipment, Solar Energy Equipment Dealers, Solar Energy Products, Solar Energy Parts