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Business Profile

Health Savings Administrators

Sterling Administration
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sterling Administration's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spoke with ****** today via phone, he stated the business was in communication with him. He will be transferring funds to different company. He would like close complaint. C. Diego

      ment. This is shockingly unprofessional, particularly with real money at issue. I have already set up a live, functional account for self-directed funds at TD Ameritrade. All Sterling needs to do is move the funds into that account while retaining its role as custodian (which is necessary so that I don't lose the tax shield on these funds, nor incur penalties). But first, they need to call me back, reply to my emails or otherwise move on this issue.

    • Initial Complaint

      Date:03/01/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 19521075

      I am rejecting this response because: Sterling Administration handled this whole transaction unprofessionally. Thirty two employees had the same mess up of transfer of funds. Sterling Admin was responsible for not sending identifying information and sent everyones check to the new custodian with no information on where to deposit the monies. The funds have not been deposited for three months because they did not due their due diligence, there has been little communication via phone or email. They have never returned a call. On Friday, March 31st, we actually received the first email communication asking for an account number, which was promptly responded to. Really, 3 months for a transfer of health funds. This not okay. I was told by Sterling that they have never had to put information with the check before to identify who to deposit to. Interesting how their story deflects from their bad management. I feel like they owe everyone an apology for mishandling 32 employees HSA funds and make corrections to their business practice so others do not have to go through what we are continuing to experience. Its not over until our funds have been successfully deposited into our accounts that were changed over three months ago on 1/1/23. 

      Sincerely,

      *************************

      Business Response

      Date: 03/31/2023

      Please see attached response to complaint ********.

      Hello *****,

       

      Attached, please find our response to complaint #********.  The check was sent to the new administrator but hey have told us that they had to return it to us, as **************** did not include his new account number.  We have not received the check back to reissue so we will stop payment and reissue with the information the new administrator needs.

       

      Please let me know if you have any questions.

       

      *********************  |  Vice President of Operations
      Sterling Administration

      ************************************************

      Toll Free: ******************

      P.O. Box 71107

      *******, ** 94612

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The reason for the decline in my card was their main focus. I will make a complaint again if I find it hard to do business  with them again. What they did does not negate the fact that they do not answer phones, do not reply to messages left. Emails get kicked back and website is hard to navigate. Thank you for your help.

      ***********************************************om 2022. If there iis anything that you can do to help it would be greatly appreciated. Thank you.

      Business Response

      Date: 02/16/2023

      Please see attached response.

      Received email from ***** with the response. 

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