Reviews

This profile includes reviews for Square, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Square, Inc.

  1955 Broadway Ste 600 Oakland, CA 94612

  
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  Square Inc.

  375 W Broadway New York, NY 10012

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  Square Canada Inc

  1501 - 5000 Yonge St Toronto , ON M2N 7E9

  

Review Details

• Review fromTaylor M

  Date: 10/08/2026

  1 star
  Square closed my account citing 'Recent Account Activity'.. I haven't even opened my business yet. Planned to use square for processing, website setup, payroll and checking. Spent over an hour trying to understand why the account was closed. No phone number for customer service gets you anywhere. Chat support kicked me from agent to agent until finally getting to someone who said 'We can't help you, but reach out again if you need help!'

• Review fromAmy F

  Date: 10/06/2026

  1 star
  I could cry that Square bought out Weebly. I had the cutest collie business REMOVEDKansas collies and no one can reach me through the info form now that it's Square. I'm just sick. This company Square is a piece of cREMOVEDDO NOT get involved - it's a heartsick headache. I'm hoping that if enough people leave bad reviews they get their company taken away because they are terrible people who do not have a brain between them and that's including their AI.

• Review fromJonathan H

  Date: 10/06/2026

  1 star
  As a small business owner, I expect better customer service from a company collecting processing fees and monthly subscription payments.On September 30, I contacted Square about our Square Register. After troubleshooting, support identified a glitch on their end and instructed me to perform a factory reset. That reset locked us out completelyour passwords and PINs no longer worked.Their response was to escalate it to engineering with a minimum two-day wait, leaving us facing several days without a functioning register heading into the weekend. The only workaround offered was to use your phone. That is not an adequate replacement for a register in a busy restaurant and retail REMOVEDexpedited replacement, credit, or practical solution was offered. Yet our monthly subscription payment came out right on time the next day.I had to close my business for half a day to purchase a used replacement system through Marketplace for $500. Square never proactively followed up. When I reached out again on October 6, support had no update. After consulting the technical team, their advice was to buy a new REMOVEDproblems happen. What matters is how a company responds. In this case, Square left us to solve the problem at our own expense while continuing to collect its fees. Small businesses deserve better.

• Review fromLina N

  Date: 10/06/2026

  1 star
  We are a non-profit organization that uses this service when needed. We have transactions showing we received funds through this service, invoices with pay links have been created through this service up till Aug 31st. This is the last date we show a transaction - funds deposited into our bank account. Recently went to log into the account and it said the email and password I have been using for two years was not valid- tried multiple attempts to reset. Called the Customer support and that was not helpful at all. Basically, told that unless I had the account owners' email that I could access the account. I explained numerous times that the account email is saying it is invalid- and when the customer support agent tried to look up, she could not locate an account. I explained this is a business and we set up the two step authentication for security purposes. She insisted that the only way to reset is via the email that I clearly stated was not working for me or her. I expressed my concern with the account possibly being compromised- she was not helpful. I asked for a manager she put me on hold and said they could do NOTHING! That I would need to create a new account. Why on earth would i disregard the fact that I can longer access my account that I had access to on August 31st just go and create a new one. That is more careless on Square. I need a manager to contact me because this is unacceptable. I have many deposits with transactions numbers that came from our account that we cannot access.

• Review fromRebecca K

  Date: 10/05/2026

  1 star
  Every time I do anything electronic with this business they never release funds when scheduled. I've recently had my bank updated and was fine. They are withholding $600+ with no explanation why or and email. When I call I get no answer, it's been escalated is what I'm told. I called on Friday to have it escalated and it wasn't. So now today it's escalated. Horrid business practices. I can't even get an answer to why they won't release funds. To think I was going to upgrade. Not now. Plus I get asked allot who I use ... Bad referrals not good. I'm shocked on their business practices and that this is somehow ok

• Review fromPaige G

  Date: 10/04/2026

  1 star
  I have been a square customer for 3, almost 4 years now. Twice now while writing myself a check from my square checking account the checks have bounced, but the funds never returned to my account. It adds up to about 3200 so far. They refuse to do anything about this and claim the checks didn't bounce to spite me showing them bank statements, letters from my bank about the bounced checks and a letter from the branch manager. I am a small business and this is 2 weeks worth of pay for myself that I cannot afford. I REMOVEDcurrently in the process of filing a lawsuit against them in small claims court seeing as this money has just disappeared.

• Review fromSamantha D

  Date: 10/02/2026

  1 star
  I am totally disgusted with Square US I am totally disgusted with Square US. They deemed my account a 'risk' and all they noted was that they were unable to verify my identity. They had no problem identifying it when I was granted the service. Now, I cannot contact them by phone, I spent 1.5hrs on a chat trying to get a refund for fees they charged me for. A monthly service charge for a deactivated account?!? Makes no sense. Plus they are holding over $100 and will not release it for 90 days. This is wrong. I am not stopping with them. I will run this right up the ladder. It's not the $100, it's the principle.

• Review fromRon G

  Date: 10/02/2026

  1 star
  I signed up and paid the annual membership dues. I called about the issue I had with my corporation's name. I was told they could not handle my concern. Because they couldn't help, I requested a refund less than 24 hours after signing up. I do not need them for any other issues. They canceled my membership but still charged me for an entire year. Not good. This feels scammy.

• Review fromLauren W

  Date: 10/02/2026

  1 star
  Horrible, foreign customer service agents that talk over you. They hold on to your funds for 90 days before you can access them.

• Review fromchristine n

  Date: 10/01/2026

  1 star
  We received an email deactivated us because they said we are processing the service charges wrong. We were always doing it the way they told us to. When we called the customer service representative showed us what to fix and said she will put an appeal on our behalf. The next day right after the first transaction was done we got another email stating we violated the account again. I called again and I asked them to explain why they keep saying that and that we did it the way they told us to. We were on the phone for almost an hour . Now they still want to deactivate us without explaining the reason.