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Business Profile

Records

Property Records Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a supposedly free property search and was charge $1 admin fee. No it appears I am getting a $20/month recurring fee. I did not sign up for this service. ********************************** was the website and ************** is the billing name on my credit card.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammed me out of $20 after refunding it then taking it right back out.

    Business Response

    Date: 01/07/2025

    Dear ******* ******,

    Thank you for your feedback. Our company does not charge $20 for any service. We only charge a one-time fee of $127.50, and we do not have any recurring or subscription charges.

    It seems there may be a mix-up with another company. We recommend contacting your bank to confirm the merchant responsible for the charge. If you need further assistance, please reach out to us.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 01/01/25 They took $121.50 Provides a property file of my home They are scamming people to believe that this is part of the transfer of ******* resolution because every time I call and say why I'm calling they hang up.

    Business Response

    Date: 02/03/2025

    Dear ****** ************

    Thank you for your feedback. We would like to clarify that our property profile reports are completely optional. Our letters to new homeowners clearly state that there is no obligation to pay or accept the service. If you choose not to use our service, please disregard the letter.

    If you provide us with your phone number, we will get back to you as soon as possible. 

    Customer Answer

    Date: 02/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ************

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    propertyreported.com programmatically signed me up for a monthly $28.95 recurring payment after I used the site on November 11. 2023. I didn't request this, it was done to me.

    Business Response

    Date: 06/26/2024

    Dear ***********************************,

    We want to clarify that the business provides property profile reports for a one-time fee and does not offer monthly subscriptions like the $28.95 fee mentioned. It seems there may be a mix-up with another company. Our business is not affiliated with "propertyreported.com".

    Please verify the company involved in your transaction. We apologize for any confusion and appreciate your understanding.

    Best regards,

    ****************

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business propertyrecords.com gets you a property report (it wasn't helpful). It says you will be charged $1.00 for your first report. It isn't clear that you are agreeing to a monthly charge of $28.95. I logged a complaint in April with my bank. I was charged $28.95 on April 29th and again today at May 28th. I called and was told I had to officially cancel the membership. They agreed to pay me a refund for 5/28 but I still have $28.95 from 4/29 for which I would like a refund.The website is very deceiving. Thank you.

    Business Response

    Date: 05/30/2024

    Dear ***********************

    We are sorry to hear about your concerns and the confusion regarding your subscription charges. Upon reviewing your complaint, we can confirm that our business has never offered any form of monthly subscription. We only provide services with a one-time fee structure.

    It appears there may be a mix-up with another company. Additionally, we are not affiliated with the website "www.propertyrecords.com."To resolve this issue, we recommend contacting your bank or credit card provider to verify the source of these charges and ensure they are not mistakenly attributed to our business.

    We value your satisfaction and are here to help if you have any further questions or need additional assistance.

  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believed I was entering into a $1 one time transaction on my home records on propertyreps.com. That $1 was posted followed by $6.95 that following day. The following two months I was charged $9.95 I called the company at ************. The employee said I had done two searches is why I was billed $9.95 for those two months. This is untrue, this company is running a scam that I caught at $19.90 and they will not reimburse me for. What they are doing is fraud, even though it isnt a large amount of money per person, the sum of the peoples money being lost to this scam warrants the BBB to get involved.

    Business Response

    Date: 05/24/2024

    Dear *****************************

    We are sorry to hear about your concerns and the confusion regarding your subscription charges. Upon reviewing your complaint, we can confirm that our business has never offered any form of monthly subscription. We only provide services with a one-time fee structure.

    It appears there may be a mix-up with another company, "propertyreps.com," with which we have no affiliation. Additionally, please note that our phone number is not ************. To resolve this issue, we recommend contacting your bank or credit card provider to verify the source of these charges and ensure they are not mistakenly attributed to our business.

    We value your satisfaction and are here to help if you have any further questions or need additional assistance.

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like so many other customers, I believed I was entering into a $1 one time transaction. Then I was charged a monthly fee. This company has so many complaints. It is set up as nothing but a scam. I called. The employee said the account would be canceled. How can I trust this scam business to stop using my information. I want my monthly fee refunded. Why isn't this criminal and this scam business shut down?

    Business Response

    Date: 04/23/2024

    Dear ***********************,

    Thank you for reaching out to us regarding your concerns about a monthly charge you've noticed. We understand how confusing and concerning unexpected charges can be.

    I want to assure you that our company does not offer any services that involve monthly fees. We provide an optional one-time property profile report for $121.After reviewing our records, we confirm that we have no account or transaction under your name. It seems there might be a misunderstanding or a mistake regarding the identity of the company charging you.

    To resolve this issue, we recommend contacting your bank or credit card provider to ascertain the source of these charges. They should be able to provide you with the merchant details and assist you further in stopping these unwanted charges.

    Should you need any further assistance or if there's anything else we can help you with regarding our services, please do not hesitate to contact us.

    Best regards,

    Property Records

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in *******, **. I received a notice from you regarding the property I just purchased on April 15. I mailed out a check by mistake, but I also contacted the customer service to cancel it. I specifically told the representative not to process it. She told me she requested the cancellation. Somehow the check was still cashed on May 3. I called back again on May 4 and requested a refund. The same lady answered the phone and told me she processed the refund and I should receive a check within **** business days. It's been seven business days and I haven't received anything. I tried to call back again, but the office is closed. Please process the refund. The amount on the check is $109.50.

    Business Response

    Date: 05/25/2023

    Thank you for contacting us.

    We are sorry for the inconvenience, according to our records the refund check was sent on May 17, 2023.

    Check #:1107.

     

    Please let us know if you have any further questions.

     

    Sincerely,

    Property Records **

     

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been requesting a refund from a company by the name of Propertyrecords***** I NEVER even heard of this company until I saw it on my bank statements. I spoke with one of their representatives and they assured me that my account would be deleted and I would receive a FULL refund. They told me I signed up last July? No I didn't sign up. They gave me an email that they said I used and it's not my email. They also said my name was*******. I have had the same email address for over 10 years and my name has NEVER been ******. I requested the refund on July 10, 2022 and I was told it would take up to 10 business days to receive my refund. Today is August 4 and I'm still waiting. I filed a complaint with my bank and they issued me a new bank card. In the mean time I am still waiting for 7 months of a refund at $18.95 each month. I moved last July from one state to another and the bank thinks that's when my information was stolen and used by a scammer. I didn't notice the withdrawals from my account until this July. After reading reviews regarding this company, on your site I see that I am not the only one that has had money taken illegally from them. I am seeking a full refund.

    Business Response

    Date: 08/15/2022

    Business Response /* (1000, 5, 2022/08/09) */ Hello ***, We apologize for the issues you were facing. I can see that your account has been closed since you last spoke to customer service and you were issued a refund but were not able to receive the full refund as your payment method was cancelled. I have sent a check for the remaining balance of your refund to the address provided. You should receive this check in the mail within 3-5 business days. If there is anything else we can assist with please do not hesitate to contact us. Best Regards, ******* Consumer Response /* (2000, 7, 2022/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Property Records for the remaining balance of my refund. It should not have taken over a month and going through *** to receive my refund.

  • Initial Complaint

    Date:05/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/5/2022. I recently contacted Propertyrecord to cancel an account I did not agree to nor signed up for. The customer service Rep I spoke with via telephone, verified from my "email address" that I had and account dated back to August, 2021. I deduced that the online record search for one dollar was a good deal, and so provided all the personal data required-which included a valid payment card. The way this company online site advertises, is deceptive and misleading. The info it provided is free from the State . No in-depth info was included in Propertyrecord's report. Never received any other information or services from them to date. I have paperless bank statements with one of the banks i do business with. Unfortunately, because I only have one transaction pass through, I didn't always check the bank statement. It was only this month that I noticed that there was a recurring $18.95 charge that I did not recognize. I immediately had the bank cancel and reissue me a new bank card. I believe this site is purposely designed to defraud. I would like to request that I be refunded the full amount drawn on my account, not just the last or one months charge posted. I would also request that this company be labeled as a Fraudulent Business.

    Business Response

    Date: 05/27/2022

    Business Response /* (1000, 5, 2022/05/16) */ Hello & Thank you for allowing us to address this issue. We have found your details and have cancelled your account. You have also been provided a full refund for all charges. If there is anything else we can do to assist you please do not hesitate to ask. Best Regards, ******

Property Records Inc is NOT a BBB Accredited Business.

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