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Review fromGlen B
Date: 06/16/2025
1 starGlen B
Date: 06/16/2025
I received a letter from Lending Tower in 2024 stating that I was prequalified for a $23,000 loan over five years with monthly payments around $400. The offer appeared legitimate, and the letter implied that my eligibility had already been assessed.After calling and completing their intake process online, I was informed that I did not qualify for the advertised loan. Instead, I was offered a debt consolidation program that had nothing to do with the original loan terms and only applied to a few of my creditors (*********** and USAA).This feels like a classic bait-and-switch scheme. The prequalification letter appears to be a marketing ploy to get people to call in not a legitimate loan offer. Lending Tower misrepresented its offer, wasted my time, and collected my personal information under false pretenses.I am submitting complaints to the ************************************ (****) and Michigan Attorney General regarding this deceptive advertising practice. I would not recommend doing business with Lending Tower based on my experience.Lending Tower
Date: 06/18/2025
Dear Mr. ********** you for your feedback. We understand your concerns and appreciate the opportunity to provide clarification.The mailer you received was a pre-qualification offer based on initial creditworthiness criteria. As disclosed in the mailer, final loan eligibility and terms are determined after a full review of your application, credit profile, and other underwriting factors. While we strive to match applicants with a suitable lending solution, in your case, the information provided during the consultation did not meet the criteria required for a personal loan through our lending *********** an alternative, a secondary option was presented to help address your financial needs. We regret that this solution did not meet your expectations and sincerely apologize for any inconvenience.We value your feedback and encourage you to reapply in the future should your circumstances change.If you have any questions or would like to discuss further, please feel free to contact us at ************** or [email protected], Lending TowerReview fromApril T.
Date: 06/09/2025
5 starsApril T.
Date: 06/09/2025
I was approved for a $15.2K loan. All went smoothlyLending Tower
Date: 06/10/2025
Thats wonderful to hear. Congratulations on your $15.2K approval, and thank you for choosing Lending Tower. Were glad everything went smoothly!Review fromTriece M
Date: 06/05/2025
1 starTriece M
Date: 06/05/2025
Before going to this website, as most of us have received a letter in the mail. Please do your research. Also, make sure to ask for them to remove your name from automatically being sent to other companies unless you want that option. They will run your credit through lending tower and then run it through other third-party vendors to see if they can approve you for a loan. I did luckily ask them just to make sure, which the person removed my name from that option. The letter in the mail is not legit. It is a gimmick (false advertisement) which should land them in a lawsuit.Lending Tower
Date: 06/18/2025
Thank you for your feedback. Lending Tower is committed to responsible marketing practices and values every opportunity to review and improve the customer experience. Both our mailer and our website clearly state that some loans may be brokered through the trusted lending partners we work with. We provide applicants with access to many reputable lenders through a single soft credit pull, helping them save time and compare options without having to apply to each lender individually. If you would like to discuss this further, please feel free to call us at ************** or email ***********************************Review fromTy J
Date: 06/04/2025
1 starTy J
Date: 06/04/2025
Dont even waste your time.I received a letter stating that I was pre-approved for a loan. Now, granted, Im well aware that a pre-approval isnt an automatic guarantee. The application is still conditional and up for deliberation. I applied and I received a call from a gentleman by the name of ******. I spent 30mins on the phone with ******, explaining my situation, and the reason for the loan. Instead of ****** just telling me up front that my application was denied and giving a brief synopsis on why, ****** proceeds to engage in pre-tense, just to inform me that he sent me a link via email towards the end. While still on the phone with ******, I clicked on the Link just to be told that my application was denied. Again, no hard feelings. I thanked ****** and attempted to end the call. ****** proceeded to try and convince me too set up an appointment with a Debt Relief Program (CONVENIENTLY, there was a link to said program on the email that ****** sent me stating my denial for my loan). Multiple times, during the call, I expressed my wariness with those companies and thanked ****** for his time but, seeing as how my loan application was denied, I saw no use for further communication. I had to end the call due to ******* badgering.****** and Lending Towers, times are hard, and the last thing anybody wants to put up with is double speak and pretense. Please try to work on being more transparent with current and would be customers. It will make a Lot of difference.Lending Tower
Date: 06/18/2025
Thank you for your feedback. We understand how important it is to receive clear and respectful communication. While pre-approval offers are based on initial criteria, final decisions depend on a full application review. When applicants are not approved, we may present alternative solutions that could still be helpful. We apologize if our representative came across as overly persistent, and we will address this internally. Your experience is valuable and helps us improve. If you would like to discuss this further, please dont hesitate to reach out to us at ************** or ***********************************Review fromJeremy
Date: 05/29/2025
5 starsJeremy
Date: 05/29/2025
Professional, fast, with rates that are well below other lendersLending Tower
Date: 05/30/2025
Thanks for your feedback.Review fromSteven S
Date: 05/23/2025
4 starsSteven S
Date: 05/23/2025
Best egg made it real easy to get my loan.Lending Tower
Date: 05/27/2025
Thank you for your feedback.Review fromMatthew D
Date: 05/13/2025
1 starMatthew D
Date: 05/13/2025
The prequalified offer they send you is not legitimate. I went through the process, and was told I had no loan offers and they wanted me to go through a debt relief program, consisting of stopping payments to my current lenders, which can cause significant credit issues despite their claims to the contrary. They do not care about you, they just want your money in whatever fashion they can get it.This is a very disingenuous business practice and I do not feel they ever intended to make good on the offer they mailed me. I will not use their services in any manner.Lending Tower
Date: 05/15/2025
Dear *******,Thank you for sharing your feedback.We submitted your loan application to our lending partners, but unfortunately, we were unable to secure an approval for you. As explained by our representative, because we could not match you with a loan offer, you were recommended a third-party service as an alternative option to reduce your monthly payments.If you have any questions or would like to discuss this further, please feel free to contact us at *********************************** We are here to assist ******** regards,Lending TowerReview fromDennis
Date: 05/02/2025
4 starsDennis
Date: 05/02/2025
Was a pleasant experience in all, made contact with lender and was able to work through the process of obtaining a loan.Lending Tower
Date: 05/05/2025
We appreciate you taking the time to leave a review. Thank you!Review fromBrenda W
Date: 04/29/2025
1 starBrenda W
Date: 04/29/2025
Lies !!!! They send you a fake check and document saying you qualify for personal $****** loan at $*** month payment and then lies to get you to call and then bam ******** about debt consolidation ****!!!! All lies !!! Straight up lies and gimmicks to run your credit and sell ya other **** !!!!! Don't fall for this ****!!! Toss their nail in the trash and don't believe them!!!! Just run far away from their liesLending Tower
Date: 06/18/2025
We sincerely apologize that you had an unpleasant experience. Our loan offer by mail is a pre-approval, but final approval is subject to a full application review. We have helped thousands of individuals obtain personal loans and debt consolidation loans. If an applicant does not qualify, we ask whether they are open to exploring alternative options that may support their financial goals. If you have any questions or would like to discuss further, please feel free to contact us at ************** or ***********************************Review fromKatrinna
Date: 04/14/2025
5 starsKatrinna
Date: 04/14/2025
wonderful experience quick and easy. every friendly customer service ***Lending Tower
Date: 04/16/2025
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