Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If a person has limited income, why are they ordering any unnecessary device? Think about it!!

  Business Response

  Date: 01/20/2024

  Thank you for your inquiry.  Unfortunately we do not have any orders using your name and/or your email address on this complaint.  Please provide either your order number or your email used to place the order.  We're happy to help.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidently ordered 10 instead of 1 and asked for a refund within 5 min of purchase, however 30 hrs later they shipped it without canceling it and are now saying that they cant because it already shipped.This is intentional, as they have done this many times

  Business Response

  Date: 01/05/2024

  Thank you for your inquiry.  We're sorry that we could not cancel your order in a timely fashion.  This was not intentional as you state.  We do everything we can to ship fast so the products get to our customers in a timely manner.  We have sent you an RMA email with return instructions.  

• Initial Complaint

  Date:12/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not start ********* services on 23 Oct 2023, as stated in your survey text. I first contacted the Company on Christmas day, Dec 25, 2023, as a present for my wife.I was not satisfied with the cleaning and didnt even allow me 24hours to which to fully inspect the cleaning before charging my account and then try to extort additional funds to immediately cancel the contract. Even buying a $50,000 auto, I was given 3 days to determine if Im satisfied with the product or service! I will be contacting my lawyer, FTC, and the BBB today with the intent not only to immediately cancel my contract and return payment taken yesterday before having a chance to determine 1, if I thought the service rendered was worth a full time contract beyond the first cleaning, and 2, was I provided the necessary time to fully inspect and determine if I wanted any further services from a Company that didnt provide what was advertised in the first place, and then attempt to extort additional funds beyond what was provided to cancel the contract. No, Im not going to pay you over $90.00 to forget a contract I had no time to inspect and review for continued services.If you need pictures of the unsatisfactory service feel free to let me know how they can be provided! Im Regrettably and Thoroughly Disappointed and Disgusted for even trying your service. ***** ***********************, Determination, Resiliency

  Business Response

  Date: 01/02/2024

  It appears you have contacted the wrong company.  We are not a cleaning service.  Please redirect to the correct company.

• Initial Complaint

  Date:12/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 9 Clarifion air purifiers. I tried them in my ** and ** homes. I contacted them during the 30 day trial period and said they didnt work and I wanted to return them.I was given an RMA number and told to put it on the outside of the package. I was also told to include the numbers on the units I was returning which I did. I sent them a picture of the receipt from the ************ I did all of those things They received them on **** 23.When I didnt see any refunds pending I called them. They said that the warehouse said I only returned 6. I packaged them in the same mailer they came in. 6 were in one plastic container and 3 in another and they were taped together in the same mailer I received them in.I keep checking on this and they give me the same answer. The warehouse only received 6. I asked if it was possible that the 3 fell off and they only had the 6. I also asked them to weigh 9 of them with the original mailer and they refuse to do this. They tell me to check with my courier. If the post office removed 3 of them it would be very obvious as the mailer would be damaged when they received it. They refuse to acknowledge that their warehouse made a mistake.I am very frustrated as I have spent WAY too much time on this and have gotten no where.I would urge people not to do business with this company as they are not very reputable and I have seen no refund for even the 6 they say they received. I wouldnt even give the 1 star for a rating.

  Business Response

  Date: 12/18/2023

  Thank you for your inquiry. Our records show you were refunded today 12/18/23 in the amount of 142.96 for order #CF-558517 and an email was sent to you directly.

  Customer Answer

  Date: 12/20/2023

  I would like to know how they came up with that figure?  The amount would be 

  $194.10 minus the $9.95 restocking fee and the $4.87 shipping. = $179.38 not $142.96.

  Thank you,

  *******************

  Business Response

  Date: 12/22/2023

  Per our conversation today 12/22/23 with customer - customer has been refunded in full

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These items have not worked as you can see all the dust and things in the picture. Very unhappy here

  Business Response

  Date: 10/19/2023

  Thank you for your inquiry and sharing pictures with us.  Our records show that you placed an order CF325124 for our Clarifion Air Ionizers on July 04, 2023 and the order was delivered on July 11, 2023.  We offer a 30 day satisfaction guarantee as posted on our website at www.clarifion.com.

  An air purifier typically uses a fan to pull in air and run it through a filter. This can be effective but often requires costly filter replacements or cleaning. Ionizers can be used as an alternative or addition to air purifiers, but they work differently.  

  Unfortunately, we have no record of you contacting us regarding any issues within your 30 day warranty; therefore, we cannot issue a refund for your order.

   

  Customer Answer

  Date: 10/19/2023

  Ridiculous!  

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/23 I was looking at this website & checked paypal for pay in 4. I clicked to return to clarifion. Immediately a order confirmation popped up. I tried to call ********************* them, but they never answered. I received a standard msg. Saying order was already processed and being shipped. While they were closed? They don't answer msg or call back. Then I read the complaints on BBB.Paypal now is sending collection msg for the ******. I have refused the delivery. Now I received a delivery notice that clarifion product is being returned to me. The product is dangerous too as it produces ion. I read that it causes the area around the outlet to become black. I don't want it & looking @ complaints on your website you are lucky to ever get a refund

  Business Response

  Date: 09/22/2023

  Thank you for your feedback.

  As per our records, we have communicated that we cannot under any circumstance issue a refund while a dispute is open.  Our records show the dispute is still active.  You can contact the bank and close the dispute and then we will immediately refund you.  If you choose to wait on the bank, and we are okay with that, then we are obligated to wait on the bank to avoid duplicating refunds.

  Customer Answer

  Date: 09/22/2023

  I canceled this order within minutes of getting a order confirmation that I did not want to order this. I msg said company, several times that night. I got a standard msg saying the order had already been processed & shipped overnight. The business was closed! Many msg later from me. Never a call back. I had to stop payment because I don't have the money. No tracking updates. When delivered I refused the pck. They marked it return to sender. This company then sent it right back. I'm on SSI (disability)  & food stamps. I shop @ food banks to eat. I am being bullied by this business.

  Business Response

  Date: 09/22/2023

  Thank you for the additional feedback.  We're terribly sorry if you feel bullied that is never our intent.    We are more than happy to process a refund once the dispute is closed as statement in the email.  This is the same process for all disputes - this is not personal.  We are doing everything we can to help you.

  Here is the body of the last email our customer service sent to you:  "As you know by now, we cannot under any circumstances, based upon our systems, to cancel any order even after 1 minute. However, you have every right to return the product for a full refund. However, it appears you took the route of opening a dispute. We can respect that but we cannot refund you while there is an active dispute. Why? Because if you win the dispute the bank will automatically refund you. If during that time we refunded you, you would receive a double refund.

  I do want to make sure you realize we have an A- rating with the BBB. We processing hundreds of thousands of orders. As you know there will always be dissatisfaction for some, but the greater majority love our brand and our products. I'm so very sorry that you do not feel the same way.
  
  I can offer you a full refund for CF537602 at $116.79 but you will have to close the dispute. If you do not, its absolutely okay, we can wait on the bank's decision."
  
  

  Customer Answer

  Date: 10/03/2023

  ****** has ruled in my favor & closed this dispute. I do not want to hear from this company again. It's over.

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 6 ionizers. Two years ago. Lasted a few months Bought 6 more last fall 2022. 3 Don't work anymore. They replaced 1 . Out of 12 only 5 work. Very expensive to keep replacing. Threw the rest away.....

  Business Response

  Date: 07/31/2023

  Thank you for bringing this to our attention.  
  
  As you may know, we offer a 30 day warranty and we also sell a 2 year warranty. I see the defective units are out of warranty at this time. However, we're willing to send you 3 replacement units as a one time good will gesture.
  
  Once your order has been processed we will send you an order confirmation.

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is pertaining to complaint ********. Can you please keep the complaint open as I have not received my refund yet?Thank you.

  Business Response

  Date: 07/28/2023

  Thank you for your inquiry.  Our records show that customer service submitted your account for a refund on Monday July 24th and sent you an email with said information.  The email explains that refunds can take up to 5 business days.  We appreciate your patience as your refund is in process.  We will send you another email when the refund has been completed.

  Customer Answer

  Date: 07/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 units which I received a couple of weeks ago. I realized they emitted ozone so requested to return them. It is my understanding that I need a RMD number to return them and a return address which I requested by emai. I have not received this needed info. I tried calling but got hung up on. Please send me the needed info to return the items.

  Business Response

  Date: 07/26/2023

  We apologize for the delayed response. Our customer service team has sent you an email with the instructions on returning the product in order to receive a refund.

  Customer Answer

  Date: 07/27/2023

  I did not receive an email with information how to return my Clarifon units, nor did I receive a RMD number for the return.  I want to return 3 units.  This company had been totally non responsive and then just lied, saying they sent me an email.  

  Business Response

  Date: 07/28/2023

  Below is  is a copy of the email with the *** number that was sent to the BBB on 7/26/23 at 2PM PT.  We will forward this email, with the original date sent and sent to information.  

  Hi Sabelli,

  
  We are happy to assist you in returning your item(s). We understand that you have not opened the product packaging and are within the 30-day period of delivery.
  
  To proceed with your return, please send your item back to ***************************************************************. Kindly make sure to write your *** # #CF-327166 on the outside of the package to ensure a proper refund.
  
  Once you have shipped your package, please reply to this email and provide us with proof of the returning tracking information. A copy of your postage receipt would suffice. This will allow us to process your refund promptly. If we do not receive proof, there may be a delay in processing your refund, or your item may be overlooked at the warehouse.
  
  As soon as we receive proof of the return, we will begin the refund process. You will receive a refund confirmation email from us once your refund has been processed. Please note that certain fees may apply, so please ensure you have read our return policy on our website.
  
  Thank you for your understanding and cooperation. We look forward to assisting you further.
  
  
  Best regards,
  
  
  ? ******
  Clarifion Customer Service
  
  
  
  clarifion.com | ********************************** | ************

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered air purifiers from Clarifion on July 1. I have been trying to get an RMA number to return my order for a week. It is impossible to reach a live person at Clarifion. When I call, I press the option for inquiries on existing orders. I'm put on hold for 3 minutes and then I received a message that all reps are busy and I can call back later. I have called five times over the last week. I called one time an selected the option for sales and I actually reached a live person. He told me he couldn't help me and would have a customer service rep call me. No one has called. I've sent numerous emails and only receive an automated responses. I am just requesting help in securing an RMA number and instructions to return my order. I'm sure I will then need help with receiving my refund.

  Business Response

  Date: 07/21/2023

  Thank you for your RMA inquiry.  We have received the many communications you have sent us.  In our auto message we've asked for your patience as we are working through an unexpected backlog.  We are implementing new technology and hired additional staff.  We are doing our very best to get to everyone.

  Our records show your chat and email were responded to today and we provided you instructions how to return the item.

  Again, we appreciate your patience during this very busy time.