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Business Profile

Health Consultants

Get Fit 24/7

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Consultants.

Complaints

This profile includes complaints for Get Fit 24/7's headquarters and its corporate-owned locations. To view all corporate locations, see

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Get Fit 24/7 has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding Get fit 24/7, located at ****************, for what I believe to be an unfair and unlawful cancellation of my paid membership.I have been a loyal member of get fit 24/7 in ****** for over five years, consistently maintaining my account in good standing. On or about, my membership was abruptly cancelled without notice or valid explanation. When I contacted the gym for clarification, I was told it was cancelled just ********** the time of cancellation, I had already paid for the current months membership and still had months remaining. Despite my attempts to resolve this matter with the gym, I have not received either reinstatement of my membership or a refund for the unused portion of the dues I paid.I believe this cancellation may have been retaliatory, as I had recently filed a complaint regarding facility conditions. Regardless of the reason, I consider this action to be both unfair and potentially in violation of consumer protection laws, as I am being denied services I paid for.I respectfully request that your office investigate this matter and assist me in obtaining either (1) reinstatement of my membership under the original terms, or (2) a refund for the unused portion of my membership fees.Thank you for your attention to this matter. I look forward to your assistance in ensuring that my consumer rights are protected.

    • Initial Complaint

      Date:07/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bathrooms are beyond disgusting and unhygienic. The smell reeks through the halls. The bathrooms are filled with urine all over the floor and stalls with no caution signs

    • Initial Complaint

      Date:06/18/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      - ****** *****

      - Get Fit 24/7 California (parent company and partner company) 

      Customer Answer

      Date: 06/18/2025

      *************************** has been harassing and threatening me with a negative credit score on behalf of Get Fit 24/7. I have no contract with Get Fit 24/7; never stepped into the gym. I do not have a contract with ***************************. I am not liable for this debt. I am the victim of predatory identity theft and fraud. Restoration of my credit score and no further contact from Get Fit 24/7 and contracted debt collector *************************** is requested immediately.

    Get Fit 24/7 is NOT a BBB Accredited Business.

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