I chose Zicasso because we wanted to be sure that we would havean awesome trip to Peru. Our tour company would be Elite Travel Peru. The trip we planned seemed great. But don't ever use Zicasso or Elite travel. Had to cancel due to coronavirus and lost $1,500 in the process because they would not refund ANY of our deposit even under these circumstances. Will never use them again when many of our friends have received full refunds due to the circumstances.

Dear Vivian Zicasso's travel specialist partners are committed to delivering exceptional travel experiences to every traveler. The COVID-19 pandemic has disrupted their ability to operate tours but their commitment to operating an excellent trip for you, at a later date, has never been greater. By postponing your trip, you help to protect the livelihoods of our travel specialist partners, who are all small businesses, as well as the countless local community businesses and individuals that depend on tourism. Truly, in communities around the world, your tourism dollars make a big difference. At the same time, we as travelers protect our collective ability to continue exploring the world with the help of the best travel professionals. The non-refundable portion as stated in the terms and conditions of the tour company you booked with is standard practice. Tour companies provide credit towards future travel rather than a full refund in these cases for a myriad of reasons, including: - Travel specialists have spent significant time and offered their valuable expertise to plan and book your travel arrangements, - In order to confirm your travel arrangements, it is necessary to pay non-refundable deposits to travel providers - from local tour guides to drivers, accommodations, etc, - There are up-front costs allocated to every trip, including rent, marketing, technology, etc. - All of the above in fact lead to a low-margin industry with a business model that counts on the postponement of trips rather than cancelations. Thus, Zicasso stands by our partners in the necessity to adhere to standard cancelation policies in the event of cancelation requests due to this pandemic. At Zicasso, our first priority is the collective health and safety of our travelers, travel specialists, and Zicasso staff. Beyond that, we are deeply committed to protecting the viability of the travel industry to ensure that we survive this pandemic and continue connecting you with dedicated travel specialists who are committed to creating unique, custom journeys. I am happy to speak with you further and will reach out to you offline. Sincerely, *** ****** Director of Client Relations XXX-XXX-XXXX