Complaints

This profile includes complaints for Central Valley Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Central Valley Automotive, Inc.

  4460 McHenry Ave Modesto, CA 95356-1518

• 

  Central Valley Automotive, Inc.

  PO Box 577587 Modesto, CA 95357-7587

• 

  Central Valley Automotive, Inc.

  4320 McHenry Ave Modesto, CA 95356-1500

• 

  Central Valley Automotive, Inc.

  4620 McHenry Ave Modesto, CA 95356-9535

• 

  Central Valley Automotive, Inc.

  4530 McHenry Ave Modesto, CA 95356-9545

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment to have my car looked at by Central Valley Hyundai. I took my car in at 8am and they said they were going to charge me 206 dollars for a diagnostic. Around 4pm I called a few times with no answer and then I was told that my advisor had left for the day. My last call was around 5 and the lady finally looked on the computer and told me that they were still working on it. I assumed this was the diagnostic. Next day I call around noon and the advisor calls me back about an hour later asking what I wanted and I told him I was inquiring about the status of my car and he said they were still working on it. I assumed again this was the diagnostic. Around 4pm he texted me that my car was ready, I was confused because he didnt call and tell me the results of the diagnostic and so I texted him and asked for the results with no reply. I sent my partner to check on the car and get the results and they said they had finished repairing my car and charged me ***** dollars. The advisor admitted he was wrong and it was miscommunication but I felt very uncomfortable because I did not authorize the repair work. They then texted me and asked about their service and I told him the truth and I asked for a refund and they never replied. They just ignored me. I am pretty sure this is illegal.

  Business Response

  Date: 05/22/2025

  It is our understanding that this complaint has already been resolved.  We have cut a refund check and they are coming to pick it up.

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle started feeling unsafe while driving especially in the rain. I told them it started sliding backwards when I was in ************* going uphill on a street. And that it would jump out when I would accelerate from a stop sign red light and the back end would slide left or right depending on which way I was turning especially when it was raining. I left the car they came back with a solution I took the car home drove it and the next time it rained same situation so I called them to get it back in they didn't return my call for 2 days by that time it had stopped raining here in Modesto they take it look at it call me within the hour saying come back. I go and I talk to the young man ****** *******, I voice my concerns again is exact words were get some new tires I guarantee you won't be back. So I asked him so you're telling me if I would have bought new tires I wouldn't have had to spend $2,400 this is after he's giving me a quote of over $1,200 to get new tires there which I declined of course. My problem is if it were the tires two weeks prior then why wasn't that the conversation not oh we need to do all this and we need $2,400 from you. I'm 68 year old single woman I'm disabled and they took advantage of it plain and simple. It was quite rude when I went back and told me exactly I guarantee you will not be back when you buy new tires, because I asked him okay this continues and I come back what are you going to do guarantee you won't be back go buy a new tires. I have since bought new tires it hasn't rained so I don't know if it's going to happen or not. But if the tires were the problem that should have been what the conversation was on March 11th. They took advantage of me plain and simple. And his attitude was horrible the second time I went down there challenging why my car was still behaving the same way I have grandchildren I didn't feel safe driving around with them and they are my life this is not okay thank you

  Business Response

  Date: 05/20/2025

  The client had bad control arms and the bushings split.  The repair was covered by her extended warranty so they agreed with repair likely caused issue with wearing out tires which we did state on the *** on original repair order.  However, tires are not covered by her extended warranty and she declined replacement at that time.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** Hyundai ordered Central Valley Hyundai of Modesto to place an engine in my car last April 2024. Corporate Hyundai swapped case managers on me weekly when I opened a formal complaint about damages Central Valley Hyundai did while replacing engine and making my car unsafe. This week corporate told me I can go to Premier Hyundai in ***** for diagnostic if I paid for it. I paid for 2 reports of damages to frame of engine housing bracket not attached to hold engine in place under it and radiator not placed is bent cannot be attached to frame and hood latch damaged indicator light always showing it is unlatched and shroud cover not place attached or is broken bent or some way not working properly, that fell and was dragged before I zip tied it on myself. I have sent in documents and nothing is being done to fix it. I got oil changes only and now I am being told by Central Valley Hyndai I got into another wreck I know they set up my car to look that way so when I bring it in to them they can make more money and stick it back on me. I want my car fixed I was told by Preimer this should have never happened when putting in a new engine. Ms ***** and Mr ****** at service department Central Valley Hyundai should be investigated! I have more than one person who they both did similar to.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26 of 2021 I bought my Nissan Altima ** after a month of having the car it started giving me issues with the system. I keep getting a system malfunction. I took the car to get looked at and to figure out whats the issue is yet Nissans mechanics couldnt figure out what was wrong so they rebooted my car a couple months after that it gave me the same issues and startedaccelerating on its own. I told them and I took the car. They did the exact same thing just rebooted it instead of trying to figure whats going on with my car. Ive tried to file my lemon law contract, but they dont wanna do anything about it even though they sold me a defective car. They called me on April 8, 2025 and told me that they werent able to do anything about it. I need help with the situation because my car is defective and Im not making payments for a defective car. I went to a dealership to have a car with no issues. Its been giving me issues and Ive been told them they have records of me showing up with my car to get it repaired and yet they cant figure out whats wrong with it. How is it that they trained mechanics cant figure out whats wrong with my car and it keeps giving me the same system malfunction, but they dontwant to replace my car even though theyve talked about it being the **** which is the computer for the car that controls everything and they wont do anything about it unless I come out of pocket when ive been telling them that the car is giving me issues and they cant figure it out

  Business Response

  Date: 04/16/2025

  The client came in Jan of 2024 with a check engine light.  They were advised they needed a throttle chamber and client declined repairs.  At the time of the visit the clients vehicle was recorded with an odometer reading of ****** miles which puts the vehicle out of warranty. The client had been in our service department prior with a check engine light, June of 22, Nissan had a bulletin to reprogram the *** and that was completed.  Lemon Law requires a vehicle be in the shop 3 or more times for the same concern.  These are two unrelated concerns.  Lastly, the dealership cannot initiate the lemon law process, it must come from the client.  Please let us know how we can be of further assistance, thank you.
  

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:

  See Attachment

  
  

  Business Response

  Date: 05/15/2025

  Our service manager *** called and spoke to the client. We recommended client call the extended warranty company to see why the service is not covered.  If they will cover the service we can do repairs under contract. We explained the previous software update had nothing to do with the carbon build up issue now. Please let us know if there is anything else we can do to assist. 

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in ******* and own a 2023 Hyundai **************. On 2/11/2025 we took it into for an annual contracted service in ******, ** and were informed that our vehicle already received service in Modesto, **. ***** H ****** Hyundai performed the service and would look into the discrepancy. Our Service manager called and told us that a vehicle using our VIN was serviced on August 7, 2024 at Central Valley Hyundai in Modesto. We were never in Modesto. We contacted Hyundai ************* and they informed us that after reviewing the carfax, a case for dealer fraud was warranted. We were told not to contact the Modesto dealership.After being passed around through Hyundai National Consumer Affairs (4 case managers) and getting no answers, we learned they never contacted the dealership in Modesto. On 3/10/2025 we called the Stanislaus County Sheriff (report #S25008945) and they visited the Central Valley Dealership. They called us afterwards and informed us that after talking to the service manager there, this could be a much bigger can of worms and were referring the case to their Auto theft department. A different deputy called very quickly and told us he was on his way to visit the owner of the car that used our VIN. The officer called us to say that the owner of that vehicle did NOT have anything on her car reflecting our VIN. She presented a receipt for the service she received from Central Valley Hyundai on 8/7/2024 that had her personal information with our VIN. The officer told us that clearly the dealership used our VIN on the service of another vehicle.The carfax reflects the service in Modesto with a vehicle having ****** miles. The same carfax also shows OUR service on 2/11/2025 with our vehicle at ***** miles. We believe this VIN conflict gave us a compromised vehicle that will be a hindrance in future sale or trade in. Hyundai is at fault but will not accept responsibility and told us we are on our own because Central Valley Hyundai in Modesto is a franchise.

  Business Response

  Date: 03/25/2025

  Thank you for your concern.  We've discovered that the *** was keyed in wrong with one of our service advisors.  We greatly apologize for the inconvenience.  Fortunately,we have a remedy for your situation.  We've spoken with CarFax and are able to fix your issue with your CarFax report.  Would you be able to provide us with your *** # in question and we will kindly work on it for you.  
  

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because:

  First, I will not send my VIN to Central Valley Hyundai through the BBB. They can give me a name and number so that I can call them directly.

  Also, my understanding of Carfax is that even though a correction/deletion is made, it will still remain in the background of my Carfax and is never truly completely gone. I would not be happy with that at all.

  Lastly, it would be impossible to key in my VIN by mistake. The two vehicles involved have very different VINs. 
  

  Currently, Hyundai National Consumer Affairs is involved and is reaching out to the District Manager. Also it would be thoughtful for Central Valley Hyundai to respond to the many messages left by California DMVthey also have my VIN.

  
  

  Business Response

  Date: 04/07/2025

  ****** successfully removed the vehicle history error by data correction request.  We've attached the current official CarFax report.  Please review and let us know if you need anything else.  Thank you. 

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  I am still shocked that something like this can happen so easily. 

  
  

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle on June 28, 2024, and noticed steering wheel shaking at ***** MPH. Central Valley Hyundai inspected it from July 3-6, citing a tire balancing issue but found nothing wrong. On July 12, I returned with the same problem. After a ten-day wait, they rebalanced the tires, but the issue persisted.On July 26, I brought the car back to Hyundai. The service manager insisted all N Lines drive similarly, which I doubted. Seeking another opinion, America's Tires identified a balancing problem. Despite this, after multiple repairs, the shaking continued.On October 7, I returned to Central Valley Hyundai following advice to replace defective tires. They kept my car until October 28, replacing and balancing the tires. Yet, during a road trip, the shaking reoccurred.On November 15, Future Hyundai of Concord discovered a broken resonator and tire gash, recommending replacements costing $1,430.00. Central Valley Hyundai denied responsibility. After contacting them, ****** ********* stated they would not replace or reimburse for damages, claiming no issues existed.I am formally requesting reimbursement of $1,430 for repair costs due to repeated service errors. I have evidence proving unprofessionalism and lack of accountability from Central Valley Hyundai.

  Business Response

  Date: 01/07/2025

  Customer first brought vehicle in stating that when traveling at highway speeds of 80+ mph she experiences shaking 7/6/2024 (R.O. ********). We cannot exceed the posted speed limit so we told her that we would do our best to try and duplicate and resolve her concern. JC our sales manager, our service shop ******* and myself (Service Manager) all test drove the vehicle and could not duplicate it. ** asked if we could just balance the tires and see if that would make her happy. We did so at no cost to the customer. I test drove it afterwards again and still did not feel anything that I would say matched her concern. We released the vehicle and she brought it back after 25 days saying that it is still doing the same thing 7/31/2024(R.O. ********). We brought the vehicle into the shop again and performed another inspection of the suspension and steering components along with a test drive and still found nothing. We performed another wheel balance using Nissans balancer because we thought maybe our balancer was the issue. We attached pass results to both the customer and the dealerships documentation showing that the balance of all four tires was correct and in the GREEN. The customer took the vehicle and brought it back to us 6 days later saying that it was still happening 8/5/2024 (R.O. ********). The shop *******,Service manager and Sales manager drove the vehicle again for extended period for a total of 63 miles. We also drove another known good ****** N-Line from off the lot and that vehicle was operating the same as the customers. No issues duplicated. ** offered to pay for a diagnosis at another Hyundai dealer if she would like to get a second opinion. We presented this to the customer and they were not happy with this. We offered to also ride with the customer in our known good ****** N-Line off the lot, but the customer declined all these options and no further work was done at that visit. Then the customer came back again to us nearly 3 months later 10/28/2024 (R.O. ********) stating that the issue is still happening and that she had Americas Tire inspect the vehicle and they decided the issue as faulty tires.  We then agreed to just put a set of tires on the vehicle at no cost to the customer. We mounted all 4 tires and took the vehicle to **************** to have the tires balanced since they were the ones that said they were faulty and we were still having issues with our balancer. The tires were balanced at ******** ******** and everything was in the GREEN. ** also asked that we align the vehicle after the new tires just to make sure everything was accounted for and everything was green. I test drove the vehicle again after the tires, tire balance and alignment were completed and everything was functioning properly. We released the vehicle to the customer. About a month after releasing it to the customer she emailed me saying that she took the vehicle to Future Hyundai in *******, as she had recently moved over in that area. She said that Future Hyundai told her that the issue is being caused by a faulty dampener or resonator that affixes to the interior of the wheel rim itself as well as a sign of a tear on the sidewall of one of the tires. I spoke to Ms. ****** and reminded her that we sublet the balancing of the tires to Americas ******** and they made no mention of any tears in the tires or any issue with the dampener. I was the one who picked up the vehicle from ***************** and performed the final test drive and found no issues. She was demanding that we ***lace the one tire and wheel. We declined paying for this ***air as it was in perfect shape when it left our shop and there was no mention of any damage from ***************** and the vehicle had been back in the customers possession for about a month before she came back to us with this accusation. The customer has since filed a case with the Bureau of Automotive Repair (BAR). All documents were released to the BAR ***resentative and spoke briefly with the ***. **** not heard back from the BAR *** as of ****** total the dealership spent close to $1500 in adjustments, tires and sublet ***airs to ************************* over something we never really duplicated while in our possession. 

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took vehicle in for a diagnosis, paid the diagnosis fee, and the dealership failed to find the problem. After the 3rd visit we went to another ***************** found the cause of the problem on the first visit, corrected it & no more issues since. 3 emails directly to service Mgr. **** ***** in 2 months were all ignored, went up the chain of command & 2 more emails to General Mgr. (** ********) and again no direct response from him either. 4 months later NO resolution has taken place. I am seeking reimbursement of the diagnosis fee ($195), mileage to & from dealership ($43.20, 2X's) and compensation for having to miss a day of work ($592.16) because there were no immediate availability of appointments.

  Business Response

  Date: 12/02/2024

  Customer did bring in their vehicle and we charged $195.00 to diganose the problem and we were unable to duplicate the customer's concern.  Customer returned two more times and we did not charge to reinspect the vehicle. We offered the customer $195.00 reiumbursement and have not heard back.   

  Customer Answer

  Date: 12/03/2024

  As demonstrated to the BBB the representatives of the establishment (Central Valley Jeep) have intentionally disregarded correspondence pertaining to the Management of the establishment. Had **** ***** performed one of the most basic functions of the job he would have READ that the request was to "mail" the reimbursement or maybe this is just another delay tactic. Besides why would we want to make another trip there.....smh  

   

  Attached email dated August 23, 2024 clearly directs that the reimbursement be "MAILED". 

   

   

  
  

  Business Response

  Date: 12/05/2024

  We send ****** an email offering a $195 reimbursement and never received a response back. Please see attached email communication.

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because: Establishment chooses to have an email "back & forth" further proving their intent to delay a resolution. It has been clearly communicated, and they acknowledged receipt of all my correspondence (which they attached in their previous response) but still has not mailed the refund. Show a little professionalism and "MAIL", "MAIL", "MAIL", "MAIL", " MAIL" the refund ........smh.
  

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around February 2024 I notice a bubble appear by the passenger window by May ************************************************************************ July I noticed bubbles on the roof and on September 11 the paint peeled exposing rust. I then called Hyundai and explained the issue at hand when I was then told that there is a known problem with that paint color and if I bring in my car they will submit a claim. Some time after that I went to get in my vehicle and the paint was peeling on diver side passenger door. So on September 26 2024 I went to Hyundai they took picture and told me they would let me know. I also went to an independent body shop to find out the extent of the damage where I quoted ******* to fix the issues .On 9/30/2024 I received a text message stating that it was out of warranty and there was nothing they could do. I dont think it is right that there is a known problem with this paint and that I going to be out of pocket because they do not want to take responsibility. I have included my independent quote to show where all the problem issues lay with the paint.

  Business Response

  Date: 10/07/2024

  All warranty paint, glass and soft trim concerns are directed to Hyundai Motors of America (HMA) Prior Approval (PA) department. The dealer representative collects information and pictures of the issues and presents them to the ** *************************** for authorization. Each claim is dealt with on a case by case basis and the ultimate decision is made by *** and not the dealership. 

  Customer Answer

  Date: 10/07/2024

  I am rejecting this response because: as a dealership that sales a product with a known costly defect there should be warnings about the car and colors affected  
  

  Business Response

  Date: 10/18/2024

  Paint warranty and/or paint warranty extensions or Goodwill assistance is reviewed and provided by Hyundai Motors of America corporate. The dealership involvement is merely for information gathering and verification.The dealership does not make the call on whether or not a claim is authorized or denied. The dealer also does not make the call on Goodwill assistance. I would recommend the customer reach out to ********************** Motors of America corporate if they have questions regarding their ruling on the situation.  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to the service side in order to get a diagnosis and resolution to the problem I was having on Friday July 12, 2024. I was informed that the diagnostic test includes checking for leaks. After the completion of the diagnostic test, I was told that a certain dye needed to put into the car and a recharge was needed with the *** I agreed to the purchase of 700 dollars after being informed that all I needed was a Freon change. Approximately a week later, the recharge was completed, and per the service center, the ** was fully functioning. They wrote no leaks on the paperwork provided to me and told me that if anything went wrong, I could return within 90 days and they would look at it again. I called and left a voicemail on Monday, July 22, 2024 to pick up my vehicle and did not hear back. I called again on Tuesday, July 23, 2024 and picked up my vehicle. The same day I picked up my vehicle from the service center, my check engine light came on and the ** began blowing hot air and making a hissing sound. When I bought back the car into the dealership, I was told there was a leak (when there was none before) and I would be charged 2500 dollars to fix and replace the faulty part. When I asked why the leak wasnt discovered in the prior transaction, there was no definitive explanation given as to why the technicians didnt check that area for a leak. When asked if I could get a credit for the new service due to the misdiagnosis and failure to find the leak, I was told that it would only be fair to not charge for the Freon in the recharge, and that was already calculated in the 2500 price quoted to me for the repair. I would like to have the total cost of the recharge refunded as they claimed no leaks were present only to find another leak again. The service center not only provided a misdiagnosis, but were unwilling to accommodate adequately. I do not find it adequate to bill me for a misdiagnosis and incorrect resolution.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/24 I visited Nissan Central Valley in Modesto,CA for an oil change. Upon dropping car off, I had no damage to front windshield the advisor assisting also agreed no damaged. Pictures were taken upon arrival. After service, a chip and crack was visually apparent on front windshield. Expressed my concerns with *************************(service manager) and he disagreed and did not want to repair damages

  Business Response

  Date: 05/16/2024

  *********************** had a chip in the windshield just below the wiper blade that was visible in the pictures upon write up when she was dropping her vehicle off for an oil change.  Apparently while the vehicle was here for oil change or while sitting in the sun yesterday the chip started to crack and grow. She noticed the crack when she drove away after pick up.  I informed her that I would as a goodwill gesture help her with 50%of her windshield deductible even though the chip was preexisting. She didnt want to look at the pictures or agree that any of the damage was there prior and decided not to take my offer and while talking with her insurance company scheduled to have the windshield replaced on Saturday by them.  The windshield is also tinted.

  Update 5/16/2024:  She came back in with a male friend.  Explained to him what I saw and he agreed with me on the issue.  She asked if I would still honor the $250 toward her deductible and I said I would so the matter should be resolved now.