Reviews

Review Details

• Review fromKim S

  Date: 05/02/2024

  1 star
  If a negative review could be given--it would be negative 5 stars! Placed an order in Dec 2023, checked on status of order and ship date, received this response: "Shipping is temporarily paused for the Chinese New Year holidays. We expect shipping to resume from Feb 26th!" Still nothing as of April 2024, emailed again and indicating I wanted a refund if not shipped by end of April, received this response: "These plushies are currently shipping out in waves and your order is expected to be shipped by the end of the shipping window - April 30. Once your order is ready to go, well send you a shipping confirmation email along with tracking info" So the site is very misleading, indicates "***** business days shipping times." As the buyer of a plushie I assumed shipping time meant from time of purchase--not so! And that was not evident on their site. Requested a refund, what was refunded was $7.00 on a $29.99 order! Buyer beware! Unless you want to wait a very loooonnnngggg time for an item--don't order from this company.

  Youtooz

  Date: 05/05/2024

  Hi ***,We're very sorry that you have not received your plush yet!Initially we had seen shipping delays and port closures due to Chinese New Year which we advised you of.Then once your order was shipped we provided you with the approproate tracking along with a link to our shipping policy page which shows that the general delivery time for order to the ** is 20 - 30 business days once departing ***************************************************************************** This information is also clear and available to all of our customers before purchase.Regarding the refund for your order, we are unable to refund your product in full as it is still currently en route and will be delivered. Due to this we refunded the shipping costs you paid as an apology for the extra wait you experienced here.Please feel free to reach out to us at ********************************** if you require further help.Thank you

• Review fromBridget A

  Date: 02/21/2024

  5 stars
  Yes. It took forever. BUT customer service was great and kept me updated when I contacted them. When the plushie arrived, it was fantastic quality, true to size, and absolutely worth the wait. 10/10 Would purchase from them again with the knowledge that, even though it took over three months to recieve my product, what I will recieve will be worth it.

  Youtooz

  Date: 02/22/2024

  Hi *******!We're so glad our team could help out here and make sure you were kept up to date! We hope you love your Youtooz!Thanks so much for your feedback here!

• Review fromBree B

  Date: 02/06/2024

  1 star
  Absolute Joke! I have ordered two plushies November 16th for my daughter and was promised they would be delivered before January. It is now February and nothing has shown. I have written multiple emails to the company who seems to not care at all. I get short responses saying they will get here when they get here and that I should be happy its coming. I understand shipping issues and logistical issues with holidays, but the absolute lack of customer support is mind boggling. The fact that they do not allow reviews on their website shows how shady they are with their business practices.

  Youtooz

  Date: 02/07/2024

  Hello ****,We're very sorry for the extra wait you have experienced with your plushies!To explain, the dates we provide are estimated shipping times, we do not provide an exact delivery timeframe as we can not control any shipping/postal congestion or delays that *** occur while an order is en route. With this being said, shipping times to the US are generally 20 - 30 business days once an order has been dispatched from *****, this information is clearly available on our Shipping Policy Page here - ******************************************************** We set our estimated shipping times with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse will be complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.Unfortunately, we had a few setbacks with the plushies you ordered, this information was provided to you when you contacted us via email.Further to this, in each of our emails we provided clear and concise information on not only the estimated times but also the cause of any extended waits along with an initial offer to refund before the products had shipped which was declined.Once both products had been shipped an were on the way, we also provided the tracking information and further clarified the general shipping times to the US and issues a refund of your shipping fees to apologise for the wait.After this point, you had contacted us to request a refund. Unfortunately once a shipment is on the way we can process a cancellation/refund as it will still be delivered. This can be seen in our Refund Policy - ********************************************************** We would again like to apologise for the wait you experienced with your order, however we believe that we provided clear and insightful information that helped keep you informed on the status or your order and shipment.If you have further concerns with your order, or would like additional assistance, please feel free to contact us at **************************************** you

• Review fromJason H

  Date: 01/06/2024

  1 star
  Ordered my kid some pins in mid-November for Christmas. I know about the ***** days, but it's still sitting in a port in *****.Emailing customer support and get gaslit saying I should be happy and excited for my order and HAPPY HOLIDAYS!

  Youtooz

  Date: 01/15/2024

  Hi *****,Thank you for your feedback!To explain, orders are shipped via ocean freight and once departed from *****, are estimated to be in transit for 20 - 30 business days. As its traveling by sea, tracking updates can take a few days to refresh.Looking at your order, we can see that it recently arrived at the ********** Port and is now being processed by the Port and US Customs. Once Customs processing is complete, it will be handed to the **** for final delivery.If you would like an updated tracking link, please send us an email to ********************************** so we can provide this to you and address any other issues or concerns you may have.Thanks

• Review fromcassandra L

  Date: 01/05/2024

  1 star
  Very disappointing, ordered item in November still now January have not received anything have not been notified of any shipping for my product. Asked for refund still waiting. Do not buy worst experience ever buying online.

  Youtooz

  Date: 01/15/2024

  Hi *********,Thanks so much for your feedback here.We'd like to apologise that you did not receive your order, however I can see that this has now been refunded as per your request.If you would like further help in regards to this or any other matter, please contact us at [email protected]

• Review fromBenny C

  Date: 12/29/2023

  1 star
  I placed a order for 1- 9 inch stuff toy that I was planning on giving to my daughter for ****. I only placed this order because she really wanted it. They said upfront orders will get sent out from Nov. 1- to Nov. 30. I understand how popular the brand is and I am probably not the only 1 ordering this item either but when you go past the shipping dates that were originally mentioned weren't acknowledged I reached out to them 3 times for any updates. Only response I get from them is this bs reassurance that my delivery is on the way. The 3rd time I reached I voiced my opinion of how it's been 4 months and I still haven't received a item I pre ordered on August 13th. Still have order receipt email. They reached out on the 3rd attempt to find out WTF is my order an they got back to me an told me that my order got pushed back to late January. They should refund money to customers that they didn't acknowledge the first shipping dates cause I have never waited 5 months for a stuffed toy. You would think this stuffed animal was made of diamonds or gold. This company shouldn't be in business if they are going to give customers broken promises. They disappointed my daughter cuz she couldn't receive her stuffed toy on Xmas an I'm disappointed that I had to order this in late summer an I still haven't received this F'N toy.

  Youtooz

  Date: 01/02/2024

  Hi *****,Thanks so much for your feedback here.To explain, the shipping times we initiallyprovideareestimates.We set these with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse is complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.Unfortunately, we have had a few setbacks with this product. Please understand that any updates andtimeframesweprovideto you arebasedon the information we receive.Once your plush ships out, you will receive a shipping confirmation email with your tracking details.If however, you have decided that you no longer wish to keep this product, we can have it cancelled and refunded for you. You will just need to email us at ********************************** for us to organise this.Please let us know if there's anything else we can help out with.Thanks

• Review fromErica T

  Date: 12/22/2023

  1 star
  I'm not sure what to think of this company. All the companies I have ever ordered from only charge you when they actually send the product. This company thinks it's ok to charge you and hey maybe in a few months we will send your product. Try reaching out to customer service? No response. My son will be disappointed this Christmas especially when they were preordered and misleading that they would be sent when released. The release has done past and now the "ship date" is anywhere from March -June. Horrible customer service and bad business management.

  Youtooz

  Date: 12/26/2023

  Hi *****,Thanks so much for your feedback here. To explain, we take payment at the time of purchase to ensure we can get your order to you as soon as it is available.We are also very sorry to hear that you encountered a hard time contacting our support. Generally we have a very quick reply time of about 1 day, and are active across social media if you need help. However, with the holiday period we have been seeing an increase in contact and are working our hardest to get back to everyone as quickly as possible.Regarding the delay your order has experienced, the shipping times we initiallyprovideareestimates.We set these with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse is complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.Unfortunately, we have had a few setbacks with this product. Please understand that any updates andtimeframesweprovideto you arebasedon the information we receive.If you would like further help, information or if you need to make any changes, please feel free to contact us at [email protected]

• Review fromBrad J

  Date: 11/27/2023

  1 star
  I placed an order on September 6th 2023 and it is November 27th 2023 and I have yet to receive the product. They are liars! They said the item would be in stock at the end of September and then ship by mid October and then they changed that date to mid November and all you get is apologies but no product. I will never shop here again and will continue to tell everyone how horrible this company is. If you lie on your site and do a switch and bait and change a date and still there's no product, you are a worthless company. This is why there's drawings only on their site. I am doubtful the products even exists. You should be ashamed of yourself. You took my money and prosper off me and others and we don't have our products. Then you flood these sites with fake reviews. Trash. And don't respond with lies. The proof is in all these previous reviews. Give me my money back!

  Youtooz

  Date: 12/01/2023

  Hi ****,We're very sorry for the delay with your Youtooz!To explain, the shipping times we initiallyprovideareestimates.We set these with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse is complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.Unfortunately, we have had a few setbacks with this product. Please understand that any updates andtimeframesweprovideto you arebasedon the information we receive.We have taken a look at your order and can see that this shipment should have recently been delivered.Please don't hesitate to reach out to us at ********************************** if you need any further help.Thanks

• Review fromTyler R

  Date: 11/24/2023

  1 star
  Preordered a Pochita figure back in May for it to be delivered August 26th to September 26th. October rolls around and I notice nothing came of the order, I reach out to them and ask about it. A little over a month of back and forth they told me that I have to wait for the next round of figures to ship, which is in Late March. Although I placed a preorder with them to ensure I got the product by the designated shipping time. It didn't happen. Not to mention I had to hound them to respond and give me updates. "we will look into it." And "let me check with the shipping department" was a majority of the canned responses I have gotten.

  Youtooz

  Date: 12/01/2023

  Hi *****,We are very sorry that you have not received for Pochita Youtooz!To explain, the shipping times we initiallyprovideareestimates.We set these with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse is complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.Unfortunately, we have had a few setbacks with this product. Please understand that any updates andtimeframesweprovideto you arebasedon the information we receive.We greatly appreciate your feedback and hope you have your order in your hands as soon as we can.Thanks

• Review fromAubrey D

  Date: 10/01/2023

  1 star
  Placed 2 orders with this company in January. Still have not received the items. They keep saying they will ship/ have shipped. One item was a preorder to ship in May. Now they are saying it will ship sometime this month. It is one excuse after the next. Do not buy from this company. Complete waste of money.

  Youtooz

  Date: 10/03/2023

  Hi ******,Thanks for your feedback.Looking at your orders, we are very sorry that you did not receive the Cuphead plush during the initial estimated shipping window, we now expect another wave of these plushies to to ship in late October as due to the popularity of this plush we had to organise another manufacturing run. As you did not wish to wait for this to occur, we cancelled and refunded this purchase per your request.Regarding your Cuphead puzzle, you initially contacted us to check on this order 3 months ago. As is standard we asked for you confirm your shipping address and placed your order on hold, as often people's address will change and we want to ensure that the order is shipped to the correct location. As we did not receive a response confirming your address until 2 days ago, this order remained on hold throughout the 3 month period.Once you responded and confirmed your address, we investigate the matter with our warehouse and your product was dispatched in a timely manner. After we contacted you with the tracking details you then requested a refund which we unfortunately can not provide, as once an order has been dispatched is on the way we can not intercept it from being delievered.We detail this information in our refund policy here - ********************************************************** If you would like further information or help with your orders, please do not hesitate to contact us at ********************************** Thanks