⚠ Unsupported Browser Detected ⚠

Unfortunately this browser is not supported. Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org.

BBB remains operational and focused on serving our business community.

Complaints

Complaints

Prodege, LLC

View full profile

Complaints

Prodege, LLC

PO Box 70

Manhattan Beach, CA 90267-0070


Need to file a complaint? BBB is here to help. We’ll guide you through the process.

PO Box 70

Manhattan Beach, CA 90267-0070

Accreditation
BBB accredited business

Accredited Since: 5/21/2010

Years in Business: 15

BBB Rating
A-

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Customer Complaints Summary

949 total complaints in the last 3 years

of those, 453 complaints were closed in last 12 months

Complaint Type
Advertising/Sales97
Billing/Collections53
Delivery Issues42
Guarantee/Warranty13
Problem with a Product or Service744
Totals949

Want a quote from this business?

Get a Quote

949 Complaints

Show
Sort By
Note that complaint text that is displayed might not represent all complaints filed with BBB – some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB’s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Complaint Type: Delivery Issues
Status: Resolved
anonymous user
I completed an offer on the ******* ********** page of the ********* app that had me sign up for an ****** account using very sensitive material for a reward of ******* Disclaimer say that the reward will pend for 7 days and to allow 5 days to appear as pending. I completed this offer on January XX XXXX and have filed multiple tickets with proof submitted and always receive the same run around response with no resolution. One ticket was even closed saying that I was in fact awarded the points to my account however this was a Lie. I really don't want to take this to court as I am being drained from the ***** Account that I wouldn't have otherwise signed up for if not for the ****** offer. I feel this is dishonest on their part as I keep getting the same canned response about the disclaimer when I've completed the offer within their own rules and have even been lied to in order to end the dispute under a false accreditation. It is now March 5th upon submitting this and still no word.

Desired Outcome

**** credited to account as per offer and an additional *** worth the lost funds from *******
anonymous user
Customer Response

03/09/2021

As of March 9th, the matter has been resolved. Thank you.
Complaint Type: Delivery Issues
Status: Resolved
anonymous user
********* will not let me log in to my account nor can anyone else in my household log into their accounts either. We all seem to be locked out with no explanation. Account swag names are ******** ********* ******* and *********** When we try to log in we get this message: Incorrect Email/Password ************** would like to get this resolved so we can get back to earning. Please tell us why we are locked out or just fixed our accounts. Thanks.

Desired Outcome

Contact by the business
anonymous user
Customer Response

03/08/2021

This issue has already been resolved. Please close this complaint. Thank you.
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
I am a member of Inboxdollars.com and they have deactivated my account while giving me no real reason for it. I have tried to obey all their rules. I recently had my account deactivated on Inboxdollars.com, but have been given no specific example of what I did wrong. I have been told that generally that I violated some rule having to do with their offers which I rarely used and always tried to obey everything within. I either want the money I am owed or an actual example of what they are accusing me of as I feel that I have not done anything wrong. I barely even used the "offers" section of the website and do not deserve to lose the money I had accumulated.

Desired Outcome

I either want the money that was in my account prior to deactivation or an example of what I did to warrant this drastic measure and not just "it was a violation of something involving the offers completion."
RS
Prodege, LLC Response

03/02/2021

Hello, Your account was closed due to suspicious nCrave and Content Discovery completions. This may be a result of completing these offers simultaneously or at a higher than average rate. We will reactivate your account and ask that you reevaluate your methods of completing these activities.
anonymous user
Customer Response

03/08/2021

I am satisfied with reactivation.
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
Recently rejoined ********* after some difficulties. Today I attempted to sign in and was told my account is under review and to allow 30 days. I left ********* awhile ago after I had difficulties with their survey offerings. I rejoined several days ago and, when logging in today, I was told to enter my email address and country of origin and that my account would be "under review" for 30 days. I have just re-joined and I do not think 30 days is an acceptable wait period to confirm my email, my address and country of origin. I have read complaints from other users who received the same message and they have never again been able to access their accounts. Very disappointed. I wish for my account to be reactivated and accessible.

Desired Outcome

I want my account to be accessible and for the business to accept that I am a member who recently rejoined only to be refused access to my account because of a supposed review and authentication that they are demanding. Thirty days is not acceptable. I want the chance to be a contributing member and panelist. Thank you.
BS
Prodege, LLC Response

03/03/2021

Members account is in active status and is available to the member. Our site does perform random audit and security checks which members must comply with in order to maintain access to their accounts. If an account is closed due to a flag placed on the account it is due to security caution and not at random. Member did the mobile verification on March 2nd and was fully provided access to their account. Thank you!
anonymous user
Customer Response

03/09/2021

(The consumer indicated he/she ACCEPTED the response from the business.) I am now able to access my account and to redeem for rewards - thank you.
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
I downloaded a game from ********* and completed it and was not credited. Since then i have sent multiple messages and tickets and been ignored. I started a ********* task for **** ********* on 29/01/2021 and completed it on 09/02/2021 which is in the given 14 day time period. This task involved me playing a game and reaching level 160 before the given time was up. However after completion I was not sent an email or shown a pending sign next to the task. I opened a ticket and was told to wait 7 days for the ********* to be delivered. I waited 7 days and no ********** I opened another ticket and was told that I needed to submit more information so I was made to open up yet another ticket. That ticket was closed without being given any resolution or response. After that I sent multiple messages to ********* through ******** ********* which were not given an explanatory response or were blatantly ignored. I then opened another ticket and was told to wait for another 30 days which extends far outside the 14 day grace period in which I have time to submit a complaint. After reading a bit more online it seems swagbucks has done this to other people, where they were told to wait extended periods of time and then told that their complaint wasn't valid as it was outside of the grace period. I am quite upset at this as I did spend some money completing the task and they seem to be trying to distract me or ignore me.

Desired Outcome

My desired resolution would be to be credited the **** ********* that I earned, nothing more.
SC
Prodege, LLC Response

03/03/2021

Thank you for reaching out regarding the game/app provided by an outside and independent advertiser. To date, this activity has not been reported by the advertiser as being successfully completed from this account nor have they issued or authorized crediting to occur. All activities on the site are by outside and independent advertisers. Points can be earned in a Rewards Program by participating in certain Activities, as described in the applicable Prodege Sites and Features. If you choose to participate and follow the instructions associated with an Activity, upon satisfying all of the requirements of the Activity, you will be awarded the points associated with completing that Activity so long as the Company and/or its third-party Rewards Program affiliates are able to properly track your valid and completed point-earning Activities. For avoidance of doubt, Company shall not be responsible for, nor shall Company be obligated to award points or rewards to Rewards Program participants for, any Activity that is not properly recorded, tracked and/or deemed approved under Company's or its third-party Rewards Program affiliates' policies, procedures and systems. Your account will be credited as soon as it is authorized and issued by the advertisers. Thank you for your understanding!
anonymous user
Customer Response

03/09/2021

(The consumer indicated he/she ACCEPTED the response from the business.) I was already credited the swagbucks after contacting them once more
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
I made a purchase of four magazines from the company Blue Dolphin through Swagbucks, however, I wasn't provided credit for all of my purchases. I made a purchase of four magazines from the company Blue Dolphin through Swagbucks on January 27, 2021, however, I wasn't provided credit for all of my purchases. I received credit for one of the magazine purchases without any issue. Since I didn't receive credit for the other magazines after the appropriate time period expired, I contacted Swagbucks customer support about the issue. I provided documentation of my purchase and explained my issue. In response, Swagbucks gave me credit for one additional magazine purchase. Ultimately, I decided to cancel one of the magazine subscription orders. However, since I purchased four magazines, I contacted Swagbucks again about the missing credit. I was informed that Swagbucks didn't properly track my transaction. How can that be since I received credit for one magazine purchase without any issue!?

Desired Outcome

Please provide me with the properly amount of Swagbucks that I earned through my magazine subscription purchases at Blue Dolphin.
CH
Prodege, LLC Response

03/03/2021

Thank you for following up regarding your offer for Blue Dolphin. You indicated you ordered 4 magazines from the advertiser and cancelled 1 which was then for 3 orders. The advertiser processed your credit for 200 pts however, they did not authorize or issue additional crediting for another 200pts for any other offer indicating additional cancellation or issue with the offer may have occurred. We will issue a one-time courtesy credit of an additional 200 pts for the 3rd order however, please note, all tracking is done by the advertiser and not Swagbucks. Members are credited by the advertiser for a successful completion so if you have not received a credit means Swagbucks did not receive a credit. Future offers will be credited to your account when authorized and issued by the advertiser. Please see the terms of use for more information. Thank you!
anonymous user
Customer Response

03/10/2021

(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
Unable to Access Account and Receive Funds I Have Earned On January 11th I tried to login to my ********* account and received a message that my account was under review. I tried reaching out to the company through ******** ********* to request the issue be looked into further (because they stated on their site this was a way to get in touch with someone the same day) and they just kept replying back to me that I had to fill out a support ticket. I filled out the ticket on the 11th of January and explained to them that there must be some sort of confusion on their end because I did not break any of their rules and answered their questions truthfully. I received a response that they would look at the ticket in the next 10 days, but it could take up to 30 days to receive a response back. On February 12th, I tried responding to the ticket again asking if there was an update and I received an auto message saying that I could login to the account but couldn't complete surveys because of the inconsistent answers I provided. I was beyond baffled by this response since I had spent so much time and effort into all the surveys I took. I had several people from various research companies reach out to me to take part in video or phone sessions because they said they thought I provided thorough information and had good responses (all of which I provided 100% truthful information for). After receiving this response back, I thought about it and came to the realization that there were probably answers that did show up as "inconsistent" at times because: 1) I had permanently lost my job shortly after taking the surveys so my responses to questions about money, groceries or occupation definitely changed 2) I started up my own little tutoring side business for a few weeks during this time and probably answered that I had my own business on one of the questions (which I did run for a few weeks but then decided I no longer wanted to follow through with it). 3) I was in and out of doctors and hospitals during this time because of the health issues I suffered (which was the basis for me losing my job). So many of the things in my life were very different on a day to day basis when it came to the care of my child, how I ran my household, medication I took, hobbies I enjoyed, etc. 4) There were several surveys that I went through where you would click an answer accidentally and it would just proceed to the next screen without allowing you to go back and fix it. So is the company assuming that everyone is 100% perfect all the time? because this happens to people all the time in every day life that you accidentally select something you didn't want and have to go back and change it. IF the company is refusing me access to my account, then I would like to receive the funds I had rightfully earned after taking my time and effort to complete all the surveys and various tasks. 1) I had redeemed my ********* for a *** ****** gift card which was sent to my email. When trying to open this gift card it is requiring me to login to my account to retrieve the redemption code (which I cannot do since I am locked out of my account). 2) My family and I all pitched in on an ****** device that was a Christmas present for my grandpa and I specifically went through the ********* website to purchase it because they had a promotion that promised *** in ********* that would be accredited to my account after 30 days with an ****** device purchase. 3) I had about *** ********* in the account at the time it was locked which is equivalent to ****** To most this might not seem like a lot, but when you are struggling each day to make ends meet because you have health issues preventing you from working and have a family to take care of, every single dollar is valuable to me. So in total, I am currently owed ****** and I would like to receive the funds I was promised.

Desired Outcome

Access to login again to my account and continue taking surveys and the ****** I earned and was promised.
AH
Prodege, LLC Response

03/02/2021

Thank you for taking the time to follow-up regarding your account closure. After further review of your account, our team has confirmed our decision that your account will remain closed for noncompliance with our Terms of Service. To continue providing all of our members with great services and Rewards, we prohibit any unauthorized activity that could negatively impact our community and site.
anonymous user
Customer Response

03/08/2021

(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint Type: Billing/Collection Issues
Status: Resolved
anonymous user
The deal was to make a minimum purchase of *** at Vuse to receive ******** reward. I made the purchase ** **** ago, but have not received reward. On ******** *** ***** I made a purchase from Vuse for *** in accordance with the Swagbucks (Prodege) terms, expecting to receive my reward of ********* The order did not track initially, so I followed up (Issue # XXXXXXX), providing documentation (attached). Swagbucks informed me that I would need to wait ** ***** After ** **** passed *** I still hadn't received the reward, I reached out again, and a new ticket number was assigned (Issue # XXXXXXX). I was again told that I needed to wait ** ***** but I informed them that I had already waited the ** ***** After that, no further messages were received. I attempted to reach out on Facebook Messenger and I was told that my ticket would be replied to soon. But as of the date of writing this complaint, it has been ** **** with no reply despite me following up several times and even creating a new issue, which was promptly closed without comment. Swagbucks has always paid me out in the end in the past, but I have never had a ticket go unreplied to for this long, leading me to have to resort to submitting a BBB complaint to hopefully get this issue resolved sooner rather than later.

Desired Outcome

******** awarded to my account.
AS
Prodege, LLC Response

03/02/2021

We apologize for the inconvenience you have experienced. As stated in our Terms of Use, our system is unable to credit your account when any activity is not properly tracked or validated as a successful completion per the advertiser's terms for that offer. Even if a receipt is provided, the activity is not considered complete unless validated by the advertiser for crediting to occur. Points can be earned in a Rewards Program by participating in certain Activities, as described in the applicable Prodege Sites and Features. If you choose to participate and follow the instructions associated with an Activity, upon satisfying all of the requirements of the Activity, you will be awarded the points associated with completing that Activity so long as the Company and/or its third-party Rewards Program affiliates are able to properly track your valid and completed point-earning Activities. For avoidance of doubt, Company shall not be responsible for, nor shall Company be obligated to award points or rewards to Rewards Program participants for, any Activity that is not properly recorded, tracked and/or deemed approved under Company's or its third-party Rewards Program affiliates' policies, procedures and systems.
anonymous user
Customer Response

03/08/2021

(The consumer indicated he/she ACCEPTED the response from the business.) You obviously didn't even look at this specific case because I ended up receiving the points a few days after having filed this complaint.
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
Customer Support not responding to my ticket. My account was under review right after I placed my first gift card redemption. I waited a week, and my account status didn't change. I filed a ticket and received a reply saying my account was deactivated because I violated the terms. I followed up twice asking what terms I violated. About a week later, support responded to my ticket. Though my inquiry wasn't answered, they asked for my ID. I have never received any response from support ever since I provided my ID even though I followed up a few days later asking for an update.

Desired Outcome

I want support to reactivate my account with my swagbucks restored.
anonymous user
Customer Response

03/01/2021

My account is reactivated already, and I would like to withdraw my complaint.
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
Purchased walmart+ membership through shopathome link back in 12/26/2020. Didn't receive any credit regarding this order. Purchased walmart+ membership through shopathome link back in 12/26/2020. Didn't receive any credit regarding this order. contact customer suppoer several times and no results.

Desired Outcome

Please credit back $102.5 back to my account as promised.
JP
Prodege, LLC Response

03/02/2021

The offer was set on a 60 day delayed crediting timeline. Member was notified of this time requirement. Account was credited and member was notified on FEB 26th 2021. This member has been fully credit.
anonymous user
Customer Response

03/02/2021

Cash back received. Please close the case. Thank you

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.