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Business Profile

Galvanize

Moore Quality Galvanizing Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Moore Quality Galvanizing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Moore Quality Galvanizing Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business forgets to send invoices, fails to send statements then plays catch up with late invoice and demands immediate payment. Changes (pre-established in writing) payment terms and conditions, hold customers products as ******.

      Business Response

      Date: 09/27/2023

      I am sorry your office staff lost our invoices, but we notified your office of overdue invoices multiple times and emailed copies to your office. This problem was ongoing for over 6 months, and we warned your payable department our terms are net 30. We were told by your office manager that you change the date of our invoice to when it is approved and entered in your computer. I informed the office manager that you can not change our invoice date or our terms when we opened your account. Since your company changed the terms and paid according to your altered due date I canceled your net 30 terms with our company.  You were put on COD and we required all invoices to be paid in full before releasing any orders. If you would have kept your account paid according to the terms you signed and agreed upon I would not have canceled your net 30 terms with our company. 

      Customer Answer

      Date: 09/28/2023

       I am rejecting this response because: they have misrepresented the facts. Their office failed to send out invoices timely and demanded payment immediately not net 30. Held our product as ****** until they received payment for all invoices including the product being held. They refused to send out monthly statements for our office to verify account balances. 

       


    Moore Quality Galvanizing Inc is BBB Accredited.

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