ComplaintsforSuperbalife International, LLC
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Complaint Details
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Initial Complaint
01/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Unfortunatly the Package was returned by the authorities and never delivered.Business response
01/09/2024
We are very sorry to hear that your order was unable to be delivered. We have gone ahead and issued a full refund for the order, and this refund should be reflected on your payment method in the next 2-5 business days.Initial Complaint
11/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hi I have just paid 78 $ for 3x prostagenix. I am afraid this transaction is scam because of three thing. no ordrer number # was provided!! no confirmation of payment !! I no email received.higher charge was deducted as I was supposed to pay only ******************** by email ******************* I need to add a note about address *****Business response
11/27/2023
As one of the top supplement companies in *****************, we always want customers to have a positive experience with their order, with customer service, and with their product. We apologize for any confusion or frustration caused by placing this order. Unfortunately, after reviewing this order, we do show that the order was declined by your payment provider, and no charge was taken from the payment method. We apologize again for this inconvenience.Initial Complaint
08/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have two invalid charges on my bank accountInitial Complaint
02/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have not recieved my order for Prosta Genic . I ordered the product 2 weeks ago. Paid for fast shipping and still have not recieved my order????Business response
10/18/2023
We are very sorry for the delay with the shipment. Since you did not receive the order in the appropriate rush delivery timeframe, we have gone ahead and issued a $9.95 USD refund back to your payment method. This refund should reflect on your billing statement within the next 2-4 business days.Initial Complaint
07/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made out a purchase that I want to cancel because it keep charging my card but I never continued the purchase of me buying it so I do not know why it keep charging my card, I want to cancel my Order *** ********************** that keeps charging my **** card ****Business response
09/14/2022
Business Response /* (1000, 14, 2022/09/14) */ The customer attempted to place an order online on July 27th, but the order was unsuccessful, and was declined by his credit card issuer. The customer was not charged for an order to his credit card, and nothing was shipped to him.Initial Complaint
05/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I spent ****** on a product for another website in the company took ****** out my account for no reason idk even know who y'all is in it didn't say nothing about the extra ****** in the purchase so I'm gonna need my money backBusiness response
06/24/2022
Business Response /* (1000, 5, 2022/06/06) */ we apologize that you do not recognize the charge. We show that this was for an order of 3 bottles of an all-natural supplement that was ordered on May 22nd. Since you do not recognize the charge we have gone ahead and issued a full refund for the order.Initial Complaint
03/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered 3 bottles of prostagenix on the 18th November 2021 I paid through ****** and my money was taken by this company but I have never received them and it is March 14th todayBusiness response
04/29/2022
Business Response /* (1000, 5, 2022/04/11) */ We apologize that you did not receive the order. After reviewing the tracking information, there does seem to have been an issue with the delivery of the order. Since you did not receive it, we have issued a full refund for the order, and you can re-place a new order at your earliest convenience.Initial Complaint
02/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On Friday 02/11/2022, I purchased a bottle or male enhancement pills for $39.90 and paid for shipping of $10 at the SPRBAlife in ************** but never received any confirmation from them but the money came off my card of $49.90.Business response
04/12/2022
Business Response /* (1000, 5, 2022/03/25) */ We are incredibly sorry that you did not receive the order. We show that your order was shipped on February 14th with the **** tracking number **********************, and **** shows it was delivered on February 22nd. However, since you never received the delivery, we are going to re-ship the order today, and you should receive it within the next 2-5 business days. Again, we are very sorry that you did not receive the original shipment.Initial Complaint
10/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Unlike every other shopping website, they did not give me the option to review my order before I unknowingly authorized payment of the order. They just kept giving me more add-ons with a %40 discount never telling me it was increasing the cost of my order or that the discounts for adding stuff were not towards the cost I already understood which was the $149.95 part of the order. What I thought I was authorizing and led to believe was the additional quantity of and other products they were pushing to be added to my order, with the idea that I would be allowed to review my order itemized before authorizing payment which never happened. Then I got charged a second time for orders I never made. The Orders in question are: Order #: ********** I made but only thought and only ever shown a total for $149,95 Order#: ********** I never made I have notified my credit card to dispute the charges once the charges post. I have emailed Superbalife/Prostagenix via the invoice to cancel.Business response
11/12/2021
Business Response /* (1000, 9, 2021/10/26) */ We apologize for the confusion with ordering. We received the email to cancel both orders, and both orders were canceled completely, and the charges were voided.Initial Complaint
07/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bought size genix from *** ****** reviews for ***** on **** ** n I had ***** left now all of a sudden I have ***** they been taking more money and I want them to ******* stopBusiness response
08/02/2021
Business Response /* (1000, 5, 2021/07/15) */ We apologize for the confusion with your billing statement. We only show one charge from the order on June 29th. However, since you do not recognize the charge amount, we have gone ahead and issued a full refund for the order.
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Contact Information
Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.