Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I received my tik tok shop order today it was fulfilled ns shipwd by **** ***** the liquid sea **** was missing from the order. ** reached out to tik tok shop and was advised because the order was packed and shiped via **** ***** that they will have to reship/refund the order. I am not looking for a refund but only a reship of the missing product.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 bottles of Nightime Liquid Multi-Mineral in Coconut Dream from Mary Ruth Organics. Every bottle arrived with defective sealing; 1 bottle did not have the foil intact, the 2nd, foil was on the bottle but the seal allowed heavy product leakage under the cap and the plastic ring did not detach from the cap when opened, the 3rd bottle, foil attached to the cap with foaming liquid and black substance (also present on the rim and floating inside), the plastic ring did not detach from the cap when opened, and the plastic bottle was bulging out on the side. Total cost was $127 with shipping (on subscription plan). I sent an email to customer service (wecare@ email address) and was told to expect a response within 24 hours. I did not receive a response, followed up with two more emails before finally calling 3 days later. **************** agent said she had record of my emails (including photos) and said they were planning on replying but were really busy. She lacked genuine concern about the dangerous safety issue posed by this defective sealing and had the audacity to offer an exchange. I refused as I would only accept a refund. She then gave me permission to throw the product away. She did not get the lot numbers, did not express what she would do internally to address the problem with the product, and no one followed up with me afterwards. This company does not care about their customers health. Through marketing, they create a false image of health, wellness, and concern for customer safety. Its a lie!I cancelled my subscription online, after being bombarded with offers not to cancel - at least six times I had to confirm, yes, cancel (a separate issue) - and will NEVER order vitamins or supplements from Mary Ruth Organics ever again! Its now my mission to warn and advise anyone who mentions that they are considering ingesting them or are currently ingesting them, to stop! This company doesnt give a **** about their customers or their product.

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding my experience with a product manufactured by ******** Organics, specifically their hair vitamins I began using the product on October 2, 2023, and after approximately one and a half weeks, I started experiencing significant hair shedding and bald spots. I am concerned that the high ****** dosage in the product is the cause of these adverse effects, and I would like to request that this matter be investigated.Details of My Complaint:Product Purchased: ******** Organics MaryRuth's Morning Multivitamin + Hair Growth Liquid Peach Mango -- 30 fl oz ***** Date of Purchase: September 24, 2023 Where Purchased: Vitacost Date of First Use: October 2, 2023 Nature of the Issue: After using the product for about two weeks, I began to notice excessive hair shedding and bald spots, which were not present before taking the supplement.Concern About ****** Dosage: The Multime supplement contains ****** mcg (10 mg) of ******, a dose that is significantly higher than typical daily recommendations. I believe this high dosage may be contributing to the hair loss and other adverse effects I experienced.Attempts to Resolve the Issue with ******** Organics:On October 28, 2023, I contacted ******** Organics via ******** Messenger, explaining the situation and requesting a resolution, such as a refund or replacement. However, their response was inadequate. They only offered a coupon for future purchases, which I find insufficient given the physical harm and distress caused by the product.Desired Resolution:I am requesting the following actions be taken:A full refund for the purchase of the Multime supplement.A formal investigation into the safety of the ****** dosage in the ******** Organics supplement, as well as its potential for causing adverse health effects.Compensation for the harm caused by the product, including distress and physical effects, such as hair loss and bald spots.

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vitamins from the direct website of Mary Ruth Organics. A $25 rebate was offered to first time customers. After buying two items, I clicked on the link for the rebate which took me to another site, *****************, which came with instruction prompts on how to get the rebate, including an email proving my purchase by showing the receipt. I was notified that the rebate was accepted and I would receive it in the mail by check. I noticed a $25 charge on my account from ShipmentsFree rather than a rebate. I waited several days to see if the charge would fall off. I realized that instead of a rebate, I was charged the amount. So I contacted ShipmentsFree, and was connected to a call center in *****. I had unwittingly signed up for membership with this company, whose agent assured me that a $25 rebate check was in the mail. I canceled the membership and hope to get my $25 charge back. I feel betrayed my Mary Ruth Organics for getting my account information to a company in *****, and for charging me rather than offering the promised rebate. Its a scam, and I hope Mary Ruth Organics is accountable, as well as this third party Shipments Free, who are preying on customers.

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and didnt receive my complete order. I only received the free sample of the nighttime vitamin and not the D3 + B12 Strawberry gummies. Coincidentally this is the first time Ive purchased the package protection ($1.49) and the first time Ive had a shipping/receipt problem. I reached out through the website chat and was ghosted after I stated my problem. I followed up with an email describing the problem and was told to contact them via text, which I did and was also ghosted.

  Business Response

  Date: 11/12/2024

  The cstomer placed order on October 14, 2024. Because we were unable to fulfill the entire order at once, 2 separate shipments were sent to the customer. One shipped on 10/15/2024 and the other on 10/17/2024. We recognize that breaking an order into separate shipments is not always ideal, and we apologized about this in our responses to the customer when we were initially contacted.
  
  According to tracking information, the order that shipped on 10/15 was delivered on Saturday, October 19 and the product that we shipped on 10/17 was delivered Tuesday, October 22. The customer waited a total of 6 business days for the entirety of their order to arrive.
  
  It should be noted that we did not ignore the customer's emails and messages. In fact, we were the last ones to send responses (3 of them on 10/22 and 10/23) which went without a response from the customer. We asked that if she "still require assistance, please do not hesitate to contact us" in the last email we sent. 
  
  As of today, 11/12 we have issued a full refund for the order in the amount of $36.39
  
  Our apologies for the delayed response to this complaint. 

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously ordered from *********************. Without my authorization, they enrolled me in a subscription program and charged my Paypal account ***** for two bottles of their liquid vitamin. I repeat, I did not authorized this. I emailed them to cancel it and they did not reply to my email. I then saw that the price they charged me was half the price on Amazon, so I asked them to at least match that price and then to remove the subscription I did not authorize. Again, no response. I see now they have an F rating on the BBB. I would have never ordered from them, had I known. Please help me recoup what they charged me. Thank you!

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made some purchases from Mary Ruth Organics on March 28th and April 5th. These products are unopened and had been purchased within 30 days. I recently had some bloodwork done and my physician advised that I was too high in a vitamin and to not use any products with this vitamin. When I reached out to ********************* customer service on April 20th, **************** (representative) linked the refund policy and said my only two options were to either select replacements or to receive a store credit. I read the refund policy and I asked for the store credit. I was then told that they couldn't credit me for all of my products linking again the refund policy. He said that I would only be able to receive $150 in credit to use on the website. Also, he said that they would not be able to issue me a credit for any future products since I hit the credit limit, again linking to the refund policy. He mentioned that the refund of my size would hurt the small company. If they were to refund my full orders, it would amount to $305.56 which would not hurt the company. I also would like to note that I didn't ask for the whole order to be refunded but for 5 items from my order.So I re-read the refund policy for a third time. The credit maximum and lifetime limit is NOT in the refund policy. You can't make up rules that are not listed in the policy that you are sending to customers. I took pictures of the policy linked and I have our email correspondence. It is dishonest and manipulative. I now would like the entire amount of $305.56 to be refunded because I will no longer be supporting this company.

  Customer Answer

  Date: 05/15/2024

  The company issued me a partial refund and this matter can be closed. ******************* Organics - complaint resolved

  Sent from ********************* (

  *************************

  )

   

   

• Initial Complaint

  Date:03/04/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription with this company that I was assured was cancelled months ago. Today I got an email that my subscription was processing but not shipped. I messaged the company to have them cancel the order but they refused even though the order has not been shipped yet and I was already assured months ago that my subscription was cancelled.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased your morning multivitamin (Raspberry) and the Nighttime (Coconut) via Amazon, Order Number: 112-6896745-5257837 on August 5, 2023 for $82.54. It was delivered on August 14, 2023. You picked the flavors sent out. I was not given a choice. I love coconut cake and coconut pie, but when I took the coconut formula, I became nauseated and sick. I am honestly afraid to try your products and have not opened your morning product. Can you send me something that would be palatable? This is a mystery to me. You can have the coconut product back if you will send me a label for it and pay the postage.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************************************************************* Friday, February 24th, 2023 c/o V.I.P. Corporate Executive MRO ********, LLC ********************************************************************************************************************************** ************** Dear MRO ********, LLC Executive:Good Morning or Good Afternoon to You!How is your day today in sunny *********************** and/or wherever else You are in the World?My day is going fine, thank you, except due to the Fact that my 91 year old mother who is currently suffering from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along with Arthritis In Both Of Her Knees Which Affects Her Mobility had bought a bottle of your MaryRuth's Liquid Morning Multivitamin Essentials Fruit Punch and Sadly, The Bottle Was Not Completely Full!I am Not sure what happened during the manufacturing and/or transportation process, but my 91 year old mother must have received a Bad Batch From Your Bottle!In Any Case: I am Not sure where and/or when my mother had purchased your MaryRuth's Liquid Morning Multivitamin Essentials Fruit Punch from since she does Not Always Complain Right Away About Things Like This Due to her Current Medical Health Conditions.However, all that she wants is Full Product Replacement for her Inconvenience and Nothing More!Moving Right Along:I am now going to provide You with some vital details that I found on the Package for your reference and further review. Thank you.********'s Liquid Morning Multivitamin Essentials+Fruit Punch Net 32 fl. oz (1 quart)946 mL ************ LOT # ******* EXP 03/2024 Upc Code: 8 ***** ***** 2 If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact me at: Voice/Messages/Text: ************** or email me back at: ************************** or ********************************* you.sincerely yours,****** ******************* on behalf of **************************** your customer