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Business Profile

Business Profile for Support.com, Inc.

Tech Support
Headquarters
Multi Location BusinessFind locations

Business Profile

Support.com, Inc.

777 South Figueroa St #4600 DPT# 2009

Los Angeles, CA 90017-2513

At-a-glance

Contact Information

777 South Figueroa St #4600 DPT# 2009

Los Angeles, CA 90017-2513

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BBB Rating & Accreditation

Accredited Since: 8/25/2020

Years in Business: 24

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

This business has 0 reviews

Customer Complaints

9 complaints closed in last 3 years

6 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 8/25/2020

Years in Business: 24

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Business Details

This is a multi-location business.

Headquarters
777 South Figueroa St #4600 DPT# 2009, Los Angeles, CA 90017-2513

BBB File Opened:
7/22/2019
Years in Business:
24
Business Started:
12/3/1997
Business Incorporated:
12/3/1997 in CA, USA
Accredited Since:
8/25/2020
Type of Entity:
Corporation
Number of Employees:
1500
Alternate Business Name
  • support.com
  • RighthandIT
  • SUPERAntispyware
Business Management
  • Mr. Lance Rosenzweig, CEO
  • Joseph Duryea, Chief Sales Officer
Additional Contact Information

Fax Numbers

  • (650) 556-1195
    Primary Fax

Phone Numbers

Email Addresses

Customer Complaints

9 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint

anonymous Problems with Product/Service complaint

Complaint Type: Problems with Product/Service
Status: Answered
On 8/27/2021 I signed up for their monthly service, with a 30 day money back guarantee. After about 4 hours I called & canceled service, their techs did nothing to help me. I was assured it was canceled & my $14.95 was on its way. On 9/27/2021, they deducted another $14.95. I called, was told yes my account had been canceled, & I would be refunded for both August & September immediately. I have not received a refund & every time I call, daily,. I am told the refund is on its way. I just want my refund & want to make sure it is indeed canceled. It was originally canceled 8/27/2021.
Read More

Desired Outcome

Refund

Customer Reviews

0 Customer Reviews

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How BBB Processes Complaints and Reviews

Business Details

This is a multi-location business.

Headquarters
777 South Figueroa St #4600 DPT# 2009, Los Angeles, CA 90017-2513

BBB File Opened:
7/22/2019
Years in Business:
24
Business Started:
12/3/1997
Business Incorporated:
12/3/1997 in CA, USA
Accredited Since:
8/25/2020
Type of Entity:
Corporation
Number of Employees:
1500
Alternate Business Name
  • support.com
  • RighthandIT
  • SUPERAntispyware
Business Management
  • Mr. Lance Rosenzweig, CEO
  • Joseph Duryea, Chief Sales Officer
Additional Contact Information

Fax Numbers

  • (650) 556-1195
    Primary Fax

Phone Numbers

Email Addresses

Local BBB

BBB of Los Angeles & Silicon Valley

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.