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Business Profile

Online Shopping

YZY:SPLY

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered clothing in March ******* July 2024, I received a notification that the item had been shipped, but it has not arrived.Since October, I have been contacting YZY regarding this ******** December, I received a response from *** advising me to contact ***. However, *** informed me that I should contact the seller.I conveyed this information back to YZY, but I have not received any further response.Since the item has not arrived, I would like to request a refund.I paid jpy25,800 Thank you for your assistance.kazuki haseya 167-0054 tokyo sugimani shoan2-12-16-201

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been waiting for March 7, 2024 for my order and it has never been shipped out.

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 12th, 2024 I placed an order on Yeezy supply for 3 items. This totaled to $81. After not receiving any other updates besides an order number I emailed customer service. April 13th I asked for an update on my order and received an automated response stating how busy they were. On April 22nd I received an email stating my order is on its way. After that I never received my order or had any tracking info updated. August 14th I emailed Yeezy supply and asked to cancel my order since Ive received no updates regarding my order. December 1st I received a reply stating my order has been cancelled and Ill receive a refund in 5-7 business days to my form of payment. Its now January 8th and I have yet to receive my order or refund. Not even a response when I emailed about the refund status. I just want my money or order. Its been almost a year since I placed this order.

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Bully Size 1 shirt without knowing the sizing of anything on their site. I emailed them twice about either canceling my order or asking for a replacement but they never responded after over a month. At this point, I don't want the shirtI want my money back, because the shirt is too small, and there is no option to return it despite their website featuring a return section.

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items from the vendors website (*********) on 04/26/2024 for the amount of $144 (including shipping and taxes). As of 12/10/2024 I have still not received these items. The purchase is Order #yzy-1076267. I have received emails containing a tracking number, updates on order status, and claims of the order being shipped. The response time from this organizations customer service has been more than a month on average for a reply. My biggest issue is that, throughout all the emails attempting a resolution, the initial tracking number that I was provided by the vendor (********************** - ***** has not been updated since May and states the courier is awaiting the package. The vendor has sent an email on 12/10/2024 stating my package was delivered, which it has not been. I cant even throughly verify if the package has been delivered because no updated tracking information has been provided or updated. The initial response to my package inquiry was to check with another courier *********************** along with ***** This has been more of a hassle than I would have originally thought for a simple clothing purchase. I am simply seeking transparency on the actual status of my order and if it will be fulfilled or not along with accurate tracking information with visibility on the items I purchased.

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on YZY. Order never arrived. Order placed 05/05/2024. Total $104. Seems to be an ongoing issue after researching the issue. The bank account used to make the purchase is no longer open. A refund will need to be made to another account.

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was played on May 4th 2024. Order number YZY-*******. Order has yet to be received. Tracking was sent ********************** however the package was never received by ****. Have sent countless emails to get updates on order. **** told me they never got the package and its on the seller to provide me updates. I have went back and forth with this company then finally they just completely stopped responding back to me. On Nov 23rd they finally responded stating the package was lost. I asked for a refund yet again with no responses. At this point I would just like my $144.45 refunded so I can move on. This to me feelings like a complete scam.

  • Initial Complaint

    Date:12/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my order that I purchase February *******

  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't received the shipped product, what's going on?Even if you check the **** tracking number, there is no product information. Please respond to the shipment of the product as soon as possible.Order number:YZY-696161 **** tracking number:2024060417361ZD4VQ

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on 2/12/2024 which was 6 items total and to the date of writing this 11/01/2024 I have yet to receive my order. I also reached out to them numerous times and after a while the responses ended up not coming back. I email them often, but they have not acknowledged any of them in the last 2 months. I just want to get this resolved.

YZY:SPLY is NOT a BBB Accredited Business.

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