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Business Profile

Motorcycle Rentals

MotoLease, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Rentals.

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried paying of my lease to a company named Motolease. There is no way to contact them and I am afraid the lease is still accruing. I am trying to pay it but can't. This ia all I could find. MotoLease, LLC, a motorcycle leasing company, has permanently closed. The company is also involved in bankruptcy proceedings, with Motolease Funding, LLC and MotoLease Titling Trust II both filing for bankruptcy in the California Central Bankruptcy Court.

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Motolease LLC. Financed a motorcycle with them and completed payed off a loan as well as a residual amount. After being told my motorcycle title would be mailed I stopped getting responses from email and phone call, none of their addresses are reachable and i have paid a lot of money and never received a title and also can not access my account to check the status.

  • Initial Complaint

    Date:04/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to inform you that a fraudulent account has been opened in my name with MOTOLEASE. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent account:Creditor Name: MOTOLEASE Opened Date: 2/4/2017 Account Number: 24****High Credit: $24,153 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MOTOLEASE Opened Date: 4/4/2018 Account Number: 3577**I am writing to formally dispute multiple accounts that have been fraudulently opened in my name without my authorization. These accounts are negatively impacting my credit score, and I am seeking immediate resolution.

  • Initial Complaint

    Date:01/27/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with MOTOLEASE, LLC. I do not have a contract with MOTOLEASE, LLC. They failed to provide the origanal contract as requested.

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ****** in 2017. I have made payments via phone and website during this period. I have t *** able to make a payment on my account since October 2024. I cant reach then via phone or payment app to discuss my payment. My bike is nearly paid off now but cant reach them nor have they called about missed payments. Im concerned as their business shows out of business or closed. What should I do?

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im having trouble contacting motolease llc, I am supposed to call and make a payment every month but cant get a hold of them, my credit is being affected

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a motorcycle from Motolease in 2017 but they over charged me on the use motorcycle. I was told the 2014 zx10 with over ***** mile on it would be ****** with finance I'm like ok that's cool, but the man wrote the contract up for me to pay ****** without my acknowledge on a use Motorcycle really just scammed me to pay more to put money in there pocket that's just not fair. I paid off 53% of the ****** tried calling Motolease to see why but responds then they up and went out of business. Had to be cause they ripping people out of they hard working money and bad business.

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt associated with MOTOLEASE, LLC. There is no agreement between me and MOTOLEASE, LLC, and they have not provided the original contract I requested.

  • Initial Complaint

    Date:11/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company apparently went bankrupt and not returning calls or sending information

MotoLease, LLC is NOT a BBB Accredited Business.

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