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Business Profile

Mens Clothing

Undefeated, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

This profile includes complaints for Undefeated, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Undefeated, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My package from undefeated never arrived, they did a claim with *** and everything went through, *** is approving the claim but needs undefeated to respond to them, the women **** at customer service said no one from *** has contacted them but *** has emailed the email I provided several times, **** also said she will reach out but *** said she has never reached out, *** needs to speak to someone so they can work with me to refund me but undefeated isnt helping them. *** is ************** and needs to speak to someone

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for UNDEFEATED DRAG L/S TEE in the color black. Immediately after I submitted the order I realized I mentioned to purchase the shirtin White. The *** said Ihave to wait until I receive my order for them to help me but its says clearly on the website "Undefeated does not accept returns for refunds, credits, or exchanges", why would waiting for me to receive the order be any help. They can easily switch out the colors prior to shipping but are refusing to help. I emailed the support team within minute of submittingh the order. The *** refused to help and offered no explanation. Her name is **** *. (Undefeated)

    • Initial Complaint

      Date:07/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,On July 3, I purchased a pair of pants from Undefeated website. The product description did not mention any unusual shapes or fitting issues.However, upon receiving the pants, I discovered they were oddly shaped and looked unwearable. This significantly deviates from the product description and renders them unfit for their intended purpose.I contacted the business to inquire about a return or exchange. Unfortunately, they refused my request, citing their policy on "sale" items. While I understand sale items might have limited return options, the pants' condition goes beyond the scope of a regular sale and feels misrepresented.I believe the business should offer a full refund or exchange for this misleading product, regardless of the sale status.Thank you for your time and assistance in resolving this matter.Sincerely,*******

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is *********** just retired from 40 years of nursing and my colleagues gave me a retirement **** gift card I found later was valued at $140. I opened the package late eve of April 8. I went to ACE Hardware to use it for the first time April 10th, and it had a balance of only 54 cents! Someone stole the card info and made purchase even before I had opened the package! I called Kwik Trip where the card was purchased to warn of this they didnt care, shrugged me off.**** was contacted but they havnt approved help; so I am filing with BBB.I went to the **** Vanilla Gift card site, and it shows the transactions (See downloads). I immediately contacted the businesses where the fraudulent unauthorized purchases were made. "Hostwinds"=, very professionally, immediately refunded the card. "Undefeated" will not. I made over 10 communications with them. They will not help. They said they needed the details of the purchase- an order number. I kept saying it was fraud, I do not have that. We went round and round even though they have the **** transaction info; they have the Credit Card number and all the card info, they refuse to help, so I gave up and now contacting you. I am very sad my peers gave me this nice gift after working together to help people for so long only to be robbed and this business does not care. Very disheartening. WEB order O1002358D1F9

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of shoes from this business on 2/17. When they arrived at the *** hub in ***********, AR they were lost. *** made me aware they had lost my package. I was told since I was not the shipper, I cannot file a claim but an investigation would be open to find the package. It was unsuccessful after 3 days. During then I reached out to Undefeated and made them aware. The first email I sent was nice but after 2 more weeks I reached out via the Shopify app. This is where things got worse. I explained that the package was never delivered or attempted to be. After about another week, the package was found somewhere in the hub of *** in **. It never made another attempt because Undefeated requested the package returned. During this process, we were exchanging emails to find a resolution, but the person in charge of helping called me a scammer and said I outright refused the package upon delivery. This is wrong and I have my *** drivers name and number to support that the package never made an attempt to my home. Even when I shared screenshots of it not being available for me as a reciever, they ignored that and still proceed to call me liar. They have forced the return of the shoes and have charged me a restocking fee. The guidelines they proved do not apply to me when they requested the shoes back and they have emails of me stating I wanted the shoes. Since they characterized me as scammer they have refusing to refund my full amount. I want my full amount refunded because this was an error on *** and this was their decision to return it and not mine.

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pair of **** Dunk Lows from the local store in ******* and they were a little too big. I had worn them for a grand total of about 20 minutes, but according to the store because I did that I couldn't exchange them for the smaller pair. Now mind you the receipt explicitly states the shoes can be returned within 7 days so long as you have the receipt and they're returned in the "original condition". But they're clean and look the same as when I got them, but the store continued to tell me no and find reasons why I couldn't return them. I will be filing a chargeback with my bank in order to get my money back since the return policy is a switch and bait. No pair of shoes will ever be in the same condition they purchased in if you admit to putting them on your feet and as such it's a deceptive business practice.

    • Initial Complaint

      Date:05/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number:1260764 I has a person name ******* or ****************** respond to my inquiry. I asked to be escalated to a supervisor to which she refused. I ordered two pairs of mens sized 11 sneakers. I got via **** late I must add two pairs of kids sized 11PS or something sneakers. As a customer who has a prior order history with this store, I felt like they were trying to scam me by refusing to exchange or replace the items with the correct sizes. I do not have any children, nor do I know anything about kids sizes. At first, I just wanted to think this was ******* or ******* and her horrible customer service skills. But later I went and did some research and found multiple complaints on the BBB site as well as Trust Pilot and it appears the company does not take its public image seriously.I am requesting the company accept the product return and provide a full refund to the method of tender. As someone who votes with his wallet, I will probably never shop at this store again as I don't want to finance ********************* Contact info for company is ******************************* and the person who refused to escalate to a supervisor was responding from *********************************

    • Initial Complaint

      Date:02/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order on 2/2/23 for a total of $520. Right away i realized that i forgot to apply a 20% coupon code that the website offered. I sent them an email 5 minutes after placing the order asking them to either adjust my order by taking 20% or canceling my order. They waited days to reply and stated that it cant be adjusted. I told them that i said for the order to be cancelled then which they also refused. They also sent me a tracking number but non of the items have actually been shipped only the label was created. Ive emailed them several times but they refused to help me in any way. All i want is either the order to be cancelled or for it to be adjusted by 20%. My order number is *******

    • Initial Complaint

      Date:12/22/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got picked in a raffle to buy a high sought after shoe that is only 120$ for retail but sales on the market for over 500 at the moment 'I want the shoe because I'm a consumer of **** sb but the refunded me my money for no reason after purchasing with them before And they keep ignoring me , I feel like they kept my shoe to resale ( ************** for more money and that is illegal

    • Initial Complaint

      Date:12/17/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order that order number is ******* and shoes is GX3791 that size is 6,but the package has been lost when shipping,and I contacted the UNDEFEATED too many times but it still didnot solved;And two months has past I even didnot receive my refund or my shoes,the tracking number is 1Z17867F0396455893 and ups.com could see this package has been lost,but they told me **** has contact us regarding the claim and stated that you recieved your order and have closed the claim',I just wanna my refund and dont wanna waste time to wait,thanks

    Undefeated, Inc. is NOT a BBB Accredited Business.

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