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Business Profile

Major Appliance Dealers

Albee's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an air conditioner less than a year ago and now it will not produce cold air. I have called Albee's many times and was promised a call back and no one has yet to call me back. A service call was promised but never delivered. I've filled out a request on their website and no one called me.

    Business Response

    Date: 04/14/2025

    Dear ******,

    I am very sorry you had a frustrating experience. I would like to help you with the problem you have. Your ************, if it was purchased less than a year ago, is still under manufacturer warranty.  Please go here to find a service center near you:

    *************************************************************************

    I would like to explain that we are not the manufacturer of that unit nor are we a service center. The warranty is with *********.

    And if you decide that it is better to buy a new AC we would be more than glad to give you a great deal.

    Sincerely,

    Albee's Management

    Customer Answer

    Date: 04/15/2025

     
    Complaint: 23196342

    I am rejecting this response because: I have reached out to the ***************** and they gave me four approved service centers. I have reached out to all four and only on has returned my calls explaining that they no longer do business with Freidrich.

    I did not purchase the ** unit from Freidrich. I purchased the ** unit from Albees Appliances. 

    This is the second ** unit that I have purchased from Albees that stopped working. 

    I would like Albees to pick up this unit and issue a full refund as I am unable to enjoy any warrenty, and the product I paid for does not function. 



    Sincerely,

    ****** *****

    Business Response

    Date: 04/16/2025

    Dear sir,

    This is the case with all home appliances, the warranty is offered by the manufacturer. We refer customers everyday to manufacturers for repair. Our return policy is 5 days as it is printed on your invoice's conditions of sale.  We don't take merchandise back after 5 days. If u have a problem with ********** service referrals  or you want your product replaced you must discuss that with ********** customer service.

    This is the  case with all manufacturers, all product types, and all appliance stores.

    Sincerely,

     

    Albee's management

     

    Customer Answer

    Date: 04/17/2025

     
    Complaint: 23196342

    I am rejecting this response because:

    ********* is willing to repair my AC unit under warranty however ********* cannot get Albee's, or their employee ****** to verify the purchase. 

    When Albee's delivered and installed my AC unit they did not provide a paper receipt. I have my credit card receipt. ********* is asking for Albee's to provide a receipt and I can move on from this. 


    Sincerely,

    ****** *****

    Business Response

    Date: 04/28/2025

    Hello,

    How are you? I hope all is well with you.

    No. This complaint was resolved off bbb website. Customer needed a copy of his invoice to get help from ******** to repair his AC and I provided that to him. Please change status to resolved. You can verify with customer.

    ****** ********

    **********************/ *************** & Advertising

  • Initial Complaint

    Date:04/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 26 2024 I purchased an GE Profile Combination Double Oven and a GE Warming Drawer from Albee's. I paid $5,000.00 on my **************** card, which includes installation and delivery. I told them I needed delivery as soon as possible as I do not now have an oven.They have given me three separate promised delivery dates and have not delivered on any. ****** says he is always busy and never calls me back. This is horrible service by Albee's.

    Business Response

    Date: 04/22/2024

    Hello,

     

    The reason the customer was promised a few different delivery dates over time is that, this sale was a special order to manufacturer, and the manufacturer availability of the product  date changed several times.  Currently we have confirmed with manufacturer that the product will be received by us on or around May 15, 2024.  

    We apologize for the frustration that this has caused to our customer, and we would like to assure him that as soon as we receive this special order item from the manufacturer we will deliver it to him.

    If there are any further questions please do not hesitate to contact us.

     

     

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a refrigerator here that was sold to me as new. The one delivered was old, used & repainted & otherwise damaged. The black paint on the handles flaked off on my hands & elsewhere & exposed the real original stainless steel finish that was painted black. Numerous other problems ensued. Water running out from under the fridge, water leaking inside the interior drawers & the drawers frozen stuck. This was complete fraud. I thought I was buying a new fridge for about $1,100.00. Turned out to be refurbished, broken down & useless

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 5, 2022/09/08) */
    Contact Name and Title: *********************
    Contact Phone: **********
    Contact Email: ******************
    Dear *****,

    I am very sorry about problem. Please call the store and ask for ***************, or email me a copy of your invoice and a description of the problems in body of email, so I can try to resolve this problem.

    Sincerely,

    ***************


    Consumer Response /* (2000, 7, 2022/09/08) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Albee's is NOT a BBB Accredited Business.

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