Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 1, 2024 I received an email asking for payment for a photo used in a document. I do not know what photos or documents they are referring to have received no correspondence from this company. As stated on the BBB website for this company, an Alert says this company will never ask for payment in cryptocurrency. The email I received stated the settlement could be made in cryptocurrency. In addition, neither of the links in the email sent from this company works. Here is the message I received:From: ***** Bath ******************************* Subject: Intellectual Property Infringement on skippertips.com Message:Hi We have tried contacting you via your social media and email, but are yet to receive a response.It has come to our attention that you are using our client's photographs on skippertips.com without a valid licence.We have already posted out all supporting documents to the address of your office. Please confirm once you have received them.In the meantime, we would like to invite you to settle this dispute by making the below payment of ?500.Visual Rights Group *** KBC Bank London IBAN: *************************** Account Number: ******** Sort Code: ******** Alternatively, you can also pay with cryptocurrency with a 50% discount.Wallet Addresses:Bitcoin: bc1q4206tlzgldnr3efu44hf9m6qm329ztzxhqfxdw Ethereum: 0xa74cce7805342F10df39B698342380f58bB709b5 Once you have made the payment, please email us with your payment reference number. You can find our contact details here: ******************************************************* note that a failure to settle at this stage will only accrue greater costs once the matter is referred to court.I thank you for your cooperation and look forward to your reply.Yours sincerely ***** Bath ********************************** 44 203 488 4971 Visual Rights Group *** Company ************************************************************************************************************************************************** Registered Address: **************************************
Business Response
Date: 06/03/2024
Dear ****,
Our email was hacked by scammers a couple of months ago and this is a phishing attempt. Please disregard and delete it. They have sent thousands of these out and we have an IT security team as well as the US Marshal looking into it. We are sorry for the inconvenience and are doing everything we can to stop it. That is why we have posted warnings on our websites as well as here on the BBB to alert people about this issue.
Best regards,
*********************************
CEO, Visual Rights Group, Inc.
Customer Answer
Date: 06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the quick resolution.
Sincerely,
*************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.