Complaints

This profile includes complaints for Downtown LA Law Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Downtown LA Law Group

  612 S Broadway Los Angeles, CA 90014-1807

• 

  Downtown LA Law Group

  4113 Clinton St Los Angeles, CA 90004-2105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this law firm going on a year and a half ago the whole relationship between dtla law group and I has been random clerks And or so called receptionist that wont tell me who is representing me on my injury case I had the misfortune of getting chased by a dog during a doordash delivery and in the process of getting away to safety I had to jump a fence and landed on my face broke my nose and attained a huge gash on my forehead they sure were responding quick in the beginning in regards to putting a lien on my case and making it theirs they even sent me to get a surgery which I was under the assumption my insurance wouldve been the party whom took care of the bill but that was not the case The day of the surgery I find out they are billing me for the surgery just to add more money I would be in debt to them totally disregarding common sense and not taking their clients feedback on something as serious as a surgery that required me to go under anesthesia I never would have imagined i would still not know my lawyers name to this day and each time I try to contact anybody I always get the run around and Im able to speak with no one I would like the public to be informed not to make the same mistake I made in hiring. These unprofessional group of individuals that are heartless selfish and only in it for them self they disregard their clients to the fullest especially if the case isnt worth to much for them results Im looking for is real communication with my actual lawyer and any type of sign they are actually moving forward with my case if they fail to meet my basic request I would be more than satisfied for you guys to make this public for the world to see and not another person gets stuck in their unprofessional work ethic they present thank you for your time

  Business Response

  Date: 12/20/2023

  Hello, we will reach out to you with this information.

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 19999584
  
  I am rejecting this response because:
  The amount of time it took them to respond to this complaint is ridiculous 
  Sincerely,
  
  *************************

  Business Response

  Date: 12/27/2023

  Thank you for your time we have no further information to provide.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My legal firm Downtown L.A. Law Group. I hired is very careless about my case. In the beginning they were very highly active its been a year and its seems they are very careless.They continuously have a high turnover in their office.In the past year I have had 5 different case managers.1 of which I was told was fired. I went for a P-QME appointment on 2/1/2023 its been past the 40 days and they are stating that they Downtown L.A. Law group can not get access to the doctors report. It was confirmed by the doctors office they would send out a copy to my Attorney *********************. Now Downtown L.A. Law group is saying they can not get ahold of the doctors office. The defense attorney who represents the Defendants has paid me for mileage to the doctor. When doing my research on Downtown L.A. Law group it says this firm will not respond and or will just forget about your case.

  Business Response

  Date: 04/21/2023

  Hello, we apologize for your concern with the communication. We have forwarded this to the resolution team. Since it's been a while since complaint was made. I want to follow-up and get more information on your concerns and if your case issue has been resolved. Please contact us with more information. We are a fast-growing company. We try are best to keep individuals employed with our firm, but this is the nature of the business. Labor shortages are an issue many companies are dealing with. We are growing at over 50 percent per year and staffing accordingly while upgrading our systems for more efficiency. Because this field is highly ********** takes time to properly staff and scale at explosive growth. We are committed to increasing communications and resolution of each and every client. 

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 90-year-old Father suffered a slip & fall accident in a local ***** outlet. He found Downtown LA Law Group and for over 3 years he was jerked around. They rarely responded to his phone calls requesting updates. We finally discovered they had lower-level representatives who weren't lawyers doing the initial work and finally his case was referred to a trial attorney. He has suffered hearing loss and unstable gait due to this injury. They promised to get him over a million dollars, but now sent a request for him to accept $80,000 without providing the settlement sheet we've been requesting for over 8 months.We are tired of being jerked around. At my Dad's age, his ability to comprehend certain things is slowing down. We need this case wrapped up and resolved by March 31, 2023.

  Business Response

  Date: 04/21/2023

  We apologize for your experience regarding your father. We would like to further discuss this issue. Please respond to us so we can move this forward to our resolution team. 

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19553612
  
  I am rejecting this response because they are still not providing a hard copy of the original settlement sheet we've been requesting for the past 8 months. Until that is received, this complaint is valid.

  In addition, a senior level partner contacted my daughter threatening her with a defamation suit if she didn't remove her Yelp and BBB review which is antagonistic and further shows what levels they will go to hide their lack of business integrity. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/21/2023

  Hello ***, we will work on providing you this. We are sorry you feel this way. We will work with our team to find you a resolution. 

  Business Response

  Date: 04/21/2023

  We have supplied the settlement amount. We need a release signed prior to dispersant of funds and deductions. The complaint has decided to not follow our procedures. We can't move forward until they sign our paperwork. Closing dispute. 

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19553612
  
  I am rejecting this response because they have refused to provide the original settlement sheet from the opposing party. We need the actual settlement sheet from the opposing party, not what the Downtown LA Law firm is saying it is.

  Downtown LA Law firms has had more than 8 months to negotiate liens with the medical providers they had me visit which isn't finalized yet. They are also not revealing what their fees are, yet saying I need to sign a release blindly without this information.

  I need the original settlement sheet mailed to me which is what I've been asking for for over 8 months. I also need to know what the rates are that have been negotiated with their medical providers in total when they mail me. And I need to know what their fees are detailed out in the same letter via mail before I sign the release.

  Sincerely,
  

  
  ***********************

  Business Response

  Date: 04/24/2023

  We can't tell the complaint the fee's until and total settlement amount until we workout the deductions from the medical and other expenses. Then the remaining balance we take our percent which they should have a copy of that percentage. In order to move to the next process, we need them to sign they agree to the settlement. Then we work to figure out what the medical companies etc. want from the settlement. We have tried to reach out to them they have hung up on us. They have to agree to the settlement on the agreement then we work the numbers and can provide the total payout. I will try to send them the settlement letter from other party. 

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19553612
  
  I am rejecting this response because we have asked for the settlement sheet for 8 months. Until I have it in my mailbox I do not want to close this complaint. Thank you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This firm is horrible and ******* ******* people of cases without completely researching a case. My family was served a summons and lawsuit for an injury that occurred on our property before we owned the home. I immediately contacted the attorney, ****** ****** representing the plaintiff and was told that they are the biggest. Firm in LA and the case would continue. I explained many times to him via email that he wrongfully served us this lawsuit because we did not own the home at the time of incident. We advised him to check the records online and it would show we closed escrow in September of 2020. The incident happened in august of **** He was a complete *** and would not handle removing us from the case. Now this case os public record and will pull up on our background reports, which is ******* I have sent numerous emails asking to close the case and pursue the correct party. Now I am having to pay an attorney thousands of dollars to respond to false accusation. ****** ****** states they're the ******* law firm in *** Yet their firm can't even correctly research a case

  Business Response

  Date: 04/21/2023

  We understand your concern with being served pending litigation from our firm. We always do our best to research the parties involved. If this is in error and this situation hasn't been resolved, we have a dedicated team to assist you. Please reach out to me so I can work on a resolution. 

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car accident, this company help me to collect my money for my injury, but they won't help me with my car repairs. This happened November 15,2021 it's about one year and my car still not repaired.

  Business Response

  Date: 04/21/2023

  Hello, we understand your frustration with the outcome of your case. We are always trying to get the policy limit *** for our clients. We understand that with limited policies the payouts can be too low to cover all costs associated with the injury and car damages. We have forwarded this to our resolution team for better understanding of this case. If you would like to discuss your case further, please reach out to us.