We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Melinda Maria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned an order, they told me they'd refund me, and then they ghosted me and won't give me my money back. **************** is INCREDIBLY rude, unhelpful, unprofessional, and unkind.

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned for refund. They sent me a **** label for return. They received it back on January 17. They will not respond to any of my emails or calls. I know they are open for business because they keep posting things on ******** and have received some of my emails . It was for a necklace 16" Icon Station necklace.

  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for an item I did not receive. I have reached out via phone, email, and online chat to only be ignored and my issue not resolved.

  • Initial Complaint

    Date:01/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I emailed Melinda ***** on Wednesday, January 15, 2025. I left two voicemails as well. When you call, the generated music begins to play, and after a few minutes, their voicemail states, "They're busy." Kindly leave an email or voicemail. Melinda ***** seems to have a straightforward return policy if every item in your order is marked as shipped. I want to send both bracelets back at once. For the remaining four items in my order, however, "not yet shipped" is displayed. As of right now, I can only return one bracelet because it says "shipped". I can begin the return procedure for the extra bracelet if I can get them to update the status of my order.I hope your day is going well. I am reaching out because I need to return two ************** 6.5 ********************* Bracelet Gold 6.5 Julian ** Heart Cuban Chain Bracelet I want to exchange both bracelets for the size 7.5. My order #****** shows that the ********************* bracelet is the only item shipped and delivered, so I cannot finish my return order for both bracelets. Today, Wednesday, January 15, 2025, all five things I ordered arrived. The Julian ** Heart Cuban Chain says "not yet shipped" on my order form, I am unable to return/exchange. Please change the "not yet shipped" status of my order so I can start the return process. I am eager to hear from you! P.S. I adore my (3) other items!I received an automated generated email: Please note due to the holiday rush, we have delayed response times. You can expect a response within 48 hours.Additionally, I would like to add: I am truly dissatisfied with Melinda ******* customer service at this time. All five of my items need to be returned. I'm really disappointed in this! If you treat your clients this way, I don't think Melinda ***** deserves my business. It shouldn't be this difficult to resolve a customer's complaint, nor should anyone have to call repeatedly without receiving a response or an email promising to respond within 48 hours.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband, after a dropped hint, purchased the N6361GWTCZ18 for our anniversary. It's beautiful but not the size he purchased. He purchased the 18" and received the 16". I can not enjoy this beautiful piece because it fits like a choker. I have reached out several times by phone, left voicemails and emails, with no answer.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just purchased a necklace from Melinda Maria, second one. I need the larger size because the stones flip over on me. The return process is so simple, you just go to their page , Hit return, put in your order number and you receive a bar code to return thru Staples, or *** store. I dont kno how it could be any easier. Just posted this for those on here that could not figure it out! The stones flip over on the necklace I bought, think I need larger size.

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still have not received earrings that I ordered in July. I also purchased a necklace that broke shortly after purchasing. I have left endless voice messages and emails for this company with no response. I just want my product or a refund.

  • Initial Complaint

    Date:07/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a necklace from this company and had to return it because it was irritating my neck. I was going to exchange for some earrings. Melinda Maria approved my return as I got the email that my return was approved. I reached out several times and left messages about how I handle the exchange. The amount of my necklace was $88.00 so, I called several times to this organization and left numerous voicemails and even advised I don't just have money to give you for free. Please can someone call me about how to handle my exchange. NO ONE RETURNS CALLS. When you call music just comes own and then finally a VM comes on. I feel like I am not going to hear from anyone as I have been blown off. All I want is to process my exchange. I have my receipt Do I recommend this company to anyone? No, I do not. I want my money or the exchange. I need someone to contact me back as I left several messages at ************. As I see the below other complaints, I am not alone on how this business is run. Very unprofessional on just asking for a phone call alone. Like I said, I want my exchange or my money back.Your return is approved!Love Letters Double Sided Necklace - Silver R

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a love letters double-sided necklace and the total came up to $86.23 after the 10% discount. I read that it should take 4-6 business days for free shipping, but its been 7 days and I still havent received anything. Normally I would assume that there was a problem with shipping and just wait it out for a couple more days but I recently read some of the other complaints about this company and noticed that others were saying that they havent received their order after months so Im not expecting for mine to come anytime soon either. I would like a refund.

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is a toxic workplace environment characterized by low morale, unprofessional behavior, and a severe lack of integrity among colleagues. This detrimental atmosphere not only hindered productivity and job satisfaction, but has also affected my mental health and well-being.Morale within the company was at an all-time low. Employees feel undervalued and unappreciated, which leds to a pervasive sense of disengagement and hopelessness. Management seems uninterested in addressing these issues, which further exacerbate feelings of isolation and frustration among team members. The absence of clear objectives, professional development opportunities, and a transparent reward system contribute immensely to this predicament.Additionally, the workplace was plagued by unprofessional behavior. ********** frequently engaged in office gossip, slurs, humiliation, bullying, intimidation, inappropriate comments or jokes and backstabbing, which has created an atmosphere of distrust and suspicion. Disrespectful communication, tardiness, and lack of accountability were rampant, further eroding the foundation of professionalism that is crucial for a positive and productive work environment.The lack of integrity among coworkers and management is another major concern. Individuals regularly take credit for others' work, have lied about their progress, and display a general disdain for ethical conduct. This not only demoralizes those who genuinely strived to perform at their best, but also compromise the overall quality of the work produced.The management's inability or unwillingness to address these issues enhanced the toxicity of the environment. Instead of offering support, encouragement, and guidance, supervisors often turn a blind eye to unprofessional behavior. Their disinterest in fostering a healthy work culture contributed to the decline of trust, loyalty, and motivation among employees.In conclusion, working in this toxic environment is an incredibly disheartening experience. The company's low morale, lack of professionalism, and absence of integrity ultimately proves to be significant barriers to success and well-being. Prospective employees should carefully consider the culture of their potential workplace to ensure that they are joining a supportive, healthy, and productive environment where they can *****************, must prioritize nurturing a positive workplace culture to harness the full potential of their employees and boost productivity.

Melinda Maria is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.