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Business Profile

Financial Services

Credit Key

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Credit Key's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Key has 2 locations, listed below.

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    • Credit Key

      145 S Fairfax Ave Ste 200 Los Angeles, CA 90036-2186

    • Credit Key

      10573 W Pico Blvd PMB 28 Los Angeles, CA 90064-2333

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a current customer with **********************. I was looking to make a purchase using CreditKey this morning and then changed my mind because the purchase was too much. They however, put the charge through to my checking account in the amount of ******. I called my bank and they said I have to wait 3 to 5 days to dispute; I will need to call back. I called creditkey and they said the charge will fall off in 3 to 5 days. However, my account has still be debited and will cause insufficient funds to other payments I have pending. I am so totally frustrated. I was only window shopping and they put the charge through without authorization. That's fraud.

    • Initial Complaint

      Date:06/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/26/23, I was notified that my credit application request was denied. I saw the company name was wrong, so I reached out to see why it was denied. I suspected it was due to incorrect company information, as the application was first done by another business partner and he was denied (I had reached out via chat for me to be used, but I did not know incorrect business information had been used). I was told that it was denied due to me not meeting eligibility, but I meet ALL requirements listed in CreditKey's eligibility under **********************************************************************************************************************************************************. I received the Adverse Action Letter and it states the sole reason for me being denied: "Guarantor does not meet credit eligibility". I thought AAN letters would need to SPECIFY WHY an application was denied? I will try to get somewhere with customer support, but given my experience I doubt it, so I am filing this as a way to solve this because it is highly unfair.

    Credit Key is NOT a BBB Accredited Business.

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