Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend had 5 free starter boxes to send through her FabFitFun member account, and sent me one of her free boxes. Unbeknownst to me, it came with a future seasonal subscription. I never received notification of this to be able to cancel in time. All of the emails sent to me ended up in my promotions list on gmail. I did not enjoy the free box, so I never opened any of the emails, as I mainly ignore all of my promotion emails as well. If it had ended up in my inbox, I would have opened the emails. So, then my card was charged over $70 for a seasonal box. I was blindsided by the charge. I contacted the company as soon as I saw the charge, it was still pending, and nothing at all was done to make this right. No apology and no money back. It is a complete scamming way for the company to make more money. I am utterly disrupted by the company's conduct and way of business.

  Business Response

  Date: 07/15/2025

  FabFitFun apologizes for ********** experience. FabFitFun's FAQ states that after redeeming a Starter Box, they will be enrolled in and billed for a Seasonal Membership after 21 days unless they choose to cancel. FabFitFun confirmed that reminder emails regarding this charge were sent to ********** email address on file. ******** filed a dispute associated with the Seasonal Membership charge. FabFitFun explained that while the dispute is open, they are unable to take any account actions and results may take up to 90 days. ******** can either drop the dispute or wait until ********** bank processes the dispute in order to receive a refund. FabFitFun can continue to help ******** if they have any additional questions or concerns.
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible customer service, flat out lies. I called regarding a THOUSAND charge on my card I did not authorize, was told by the manager she put in a request for a refund, Id hear something within ***** hours its been 7 days. Never have I dealt with a company that just charges your card for items in your cart, no notification beforehand, nothing. I had previously told a representative that I wanted to cancel everything with them, they did not do this.

  Business Response

  Date: 07/01/2025

  FabFitFun apologizes for ******** experience. ****** contacted FabFitFun regarding a sale purchase. FabFitFun informed ****** that their sales do no require check-out, and that any items a member does not remove from their cart will be billed on the designated billing date. FabFitFun processed a refund for ******** orders that were able to be canceled, in addition to the orders that had already shipped to make their experience better. FabFitFun can continue to help ****** if they have any additional questions or concerns.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the annual plan for 2024 and enjoyed the items but I didnt think the price was necessarily worth it for $450+ Canadian, so I decided to cancel the plan for *********. My card was charged on June 9th so I reached out to FabFitFun to ask if it will be refunded. They said there is nothing to refund because the charge didnt go through, saying that it must have just been a hold because on their end the invoice says it was written off. They sent me the invoice saying that it was a write off but the amount was still out of my account so they recommended that I contact my bank. My bank told me that it was definitely posted to my account, and not just a hold and gave me the options to dispute as fraud. I decided to reach back out to *** to let them know what the bank said first. They denied that they charged me even when I asked if I could send them photos of my bank statement to show them the charge. They just kept asking if I received the email with the write off invoice and that there is nothing to refund. The charge is still on my account so Im possibly going to have to dispute it which can take weeks to get back.

  Business Response

  Date: 06/19/2025

  FabFitFun apologizes for Caitlin’s experience. Due to a processing error, the requested refund for Caitlin’s Annual Membership charge was not reflected back to Caitlin's bank account immediately. After the issue was identified, FabFitFun confirmed the charge was successfully refunded. FabFitFun can continue to help Caitlin if they have any additional questions or concerns. 
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Box from FabFitFun for a reduced rate, that the company offered as a means to get me back as a customer after I left. I followed the link that they sent me, offering me a product at a certain rate for that specific product. I picked out my items and wait. Nothing comes, but my account says it's delivered. So I email the company. After two or three of their people attempt to gaslight me, I send every screenshot under the sun to prove my point. So now they can't gaslight me anymore. Now they offered me $15 or a "mystery bundle" (which are horribly reviewed) after I purchased the item they asked me to buy and spent over $70 on. This is FALSE ADVERTISING. I clicked their link, signed up for their product, paid for their stuff, and now they won't give it to me? That's also called THEFT. My parents, being lawyers, I know when someone is robbing me, I'm not stupid and I didn't appreciate being treated as such. All I wanted was the stupid box that I paid for.

  Business Response

  Date: 06/13/2025

  FabFitFun is sorry to hear about Brittanys experience. On June 5, 2025, ******** emailed FabFitFun regarding a charge for reactivating their Seasonal membership. FabFitFun outlined the charges and orders associated with Brittanys account, indicating that the recent reactivation charge prepaid for next seasons Fall *** after ******** had already received the Summer **** Since FabFitFun is a subscription-based membership, the Fall *** is not processed until the following season. However, due to a technical error, ******** was able to go through the Customization flow again for the current Summer season during reactivation, even though their Summer *** had already been delivered. FabFitFun issued a refund for the prepaid Fall *** and canceled Brittanys Seasonal membership upon request. On June 11, 2025, FabFitFun sent a follow-up email clarifying how their membership works and confirmed that all charges and refunds had been addressed. FabFitFun believes this concern is fully resolved and will continue to assist ******** with any additional questions.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against FabFitFun regarding an unauthorized charge to my account.While I previously held a subscription with FabFitFun, it expired, and I did not renew it nor place any additional orders. On April 24, 2025, I noticed a charge in the amount of $418.05 from FabFitFun that I did not authorize.I have not interacted with the company recently nor taken any action that would justify this charge. I immediately contacted FabFitFun customer service through their chat and email on May 5 and May 27, but have not received a satisfactory explanation or resolution.I am requesting the following:A full refund of the $418.05 unauthorized charge.Confirmation that no active subscriptions or pending orders remain associated with my account.Removal of my payment and personal information from their system to prevent further unauthorized charges.This charge has caused undue stress and inconvenience, and I respectfully request the BBB's assistance in resolving this issue promptly.I am happy to provide supporting documentation, including transaction records and communication history with the company.

  Business Response

  Date: 06/10/2025

  FabFitFun apologizes for Nikkis experience. FabFitFun was unable to locate the inquiries ***** referenced on May 5th and May 27th. ******* FabFitFun membership was not canceled before their renewal date of April 24th, 2025, and renewed as a result. ***** filed a dispute on May 22nd, 2025, which was resolved in FabFitFuns favor. Nikkis membership was later canceled on May 27th, 2025. FabFitFun processed a refund for the remainder of Nikkis unshipped, prepaid boxes associated with the Annual Membership charge, as well as their delivered Summer 2025 Box/order. FabFitFun advised that ******* payment method has been removed for future purchases. ***** can expect to not receive membership charges moving forward unless they reactivate and contact FabFitFun to update their billing information. FabFitFun can continue to help ***** if they have any additional questions or concerns.
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an annual subscription in Feb 2025. ********* subscription in March 2025. Received the summer box on May 15, 2025. Contacted Fabfitfun through their online text resolution. Spoke to Fern. She said she would cancel the Fall and Winter boxes, and provide a 50% discount on the summer box and that this would be confirmed by email. No email received. When I go to their website, it shows my subscription ending in march 2027. There is no way that I agreed to a two year subscription! I dont want any more charges put on my credit card by Fabfitfun.

  Business Response

  Date: 05/22/2025

  FabFitFun apologizes for Jennifers experience. ******** purchased an Annual Membership in February of 2025, prepaying for 4 seasonal boxes. ******** canceled their membership in March of 2025. FabFitFun informed ******** that their membership has been canceled and that canceling their membership prevents future renewals but does not provide a refund for prepaid boxes. ******** can expect to not receive membership charges moving forward unless they reactivate. On May 15th, 2025, FabFitFun processed a refund for their prepaid, unshipped Fall 2025 and Winter 2025 Boxes and a partial refund for their delivered Summer 2025 Box. FabFitFun sent a refund confirmation to ********** email address on file. FabFitFun will continue to assist ******** if they have any additional questions or concerns.

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I belonged to a subscription service. They have charged my credit card for items I did not order. They claim I ordered luxe items but I did not.

  Business Response

  Date: 04/29/2025

  FabFitFun is sorry to hear about Sheryls experience. On April 24, 2025, ****** contacted FabFitFun via SMS regarding charges for Luxe Choice and Additional Choice items in their Summer 2025 Box order. FabFitFun explained that Luxe Choice is available for members who want to increase the value of their box by selecting an upgraded item in a specific category, at an additional cost, but still at a great deal compared to retail. During Customization, these items are marked with a 'Luxe Choice' label and a sticker indicating the extra cost. FabFitFun offered to help modify Sheryls order by removing and refunding the Luxe Choice items upon request. FabFitFun believes this concern is fully resolved and will continue to assist ****** with any additional questions.
  

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My annual subscription was billed before my annual review date. I put in a dispute with ****** and they resolved it and FabFitFun ended up winning. I was fine with that. ****** closed the case and sent information to myself and FabFitFun. I was under the understanding that I would then receive the 4 boxes that I ended up paying for. FabFitFun closed my account without my knowledge and I have not received a box.

  Business Response

  Date: 04/22/2025

  FabFitFun apologizes for ********** experience. ******** disputed the invoice associated with their Annual Membership charge. FabFitFun won the dispute and has processed a refund for Samanthas Annual Membership charge. FabFitFun will continue to help ******** if they have any additional questions or concerns.
  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/30/25 I received a box from this company, even though I cancelled my subscription in 2022. They apparently had my credit card on file and they decided to start my subscription again. It was cancelled over two and a half years ago.I do not want this subscription again. Cancel me and send me a check ***** *****

  Business Response

  Date: 04/01/2025

  FabFitFun apologizes for Lindas experience. ***** contacted FabFitFun regarding their membership and an order they received. FabFitFun explained to ***** that their active membership had not been canceled before ******* billing date and renewed as a result. FabFitFun canceled ****** membership and processed a refund for the remainder of their prepaid, unshipped boxes associated with the Annual Membership charge on April 1st, 2025. FabFitFun will continue to help ***** if they have any additional questions or concerns.
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a FabFitFun box since they were running a deal for a free box. I went to their website and filled out some information about my interests. The box was supposed to be free with no charges ion my account until I decided to go along with their monthly subscription box. I was charged 2 large amounts within minutes of me just looking at their site. One for $152.36 and the next one for $237.69. Both were processed through my ****** account then my ***** ******** which overdrew my account. I filed claims with both ****** and ***** and have yet to receive any resolution on my cases. I did NOT receive any box from them nor tracking number. Just a confirmation of order which I never placed. I am very disappointed in how they do business by charging people the wrong amounts. I canceled any further charges with this company on March 6th and on March 10th they put both transactions through my ****** and ***** accounts again! After I canceled on the 6th. I want my money back for items I will never receive and canceled.

  Business Response

  Date: 03/18/2025

  FabFitFun is sorry to hear about Teresas experience. ****** signed up for the Annual Subscription on March 6, 2025, and successfully applied a promo code upon signing up to receive a free gift mystery bundle, which was set to ship with their Spring 2025 Box order. FabFitFun did not receive any communication from ****** after filing a credit card dispute on March 10, 2025, for the charges. On March 11, 2025, FabFitFun sent a follow-up email to ****** in response to her BBB complaint, confirming the promo code applied to their order. In addition, FabFitFun provided the tracking link for Teresas Spring Box order and explained how their sign-up process worksincluding the charges under Teresas account. As ******************** is a subscription-based service, members are required to enter their billing information during the signup process before any charges are applied. FabFitFun informed ****** that, while a dispute is ongoing, no account actions can be taken until the dispute is resolved. FabFitFun offered ****** a few options regarding their Spring Box order and assured ****** that once the dispute is resolved, their account can be reopened to perform any necessary account actions. ******************** remains committed to assisting ****** with any further questions or concerns.