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Business Profile

Car Dealers

Toyota Downtown LA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughters 2019 Toyota Corolla was towed to Toyota of Downtown LA due to stalling. On 4/29/25, the Service Manager left a voicemail confirming services would proceed as preventive maintenance, though the issue had not been diagnosed. Later, he confirmed there would be no cost. I asked, Theres no cost? and he replied, No cost.An email from the Assistant Manager also stated the services (throttle body, fuel induction, air filter) were performed as a one-time goodwill. No estimate or price was disclosed by phone or email.Despite these assurances, my daughter was charged $225 when she arrived to pick up the vehicle. She was confused and felt pressured to pay. No written estimate, signed authorization, or cost was given beforehand.This misrepresentation and unauthorized billing violate consumer trust and CA B&P Code ******.We respectfully request a refund and accountability from Toyota of Downtown LA.

  • Initial Complaint

    Date:05/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi my name is ****** I purchase a car brand new of the dealership on Jan 24 2014 with Toyota dealership in *********** CA I been having Electrical issues like doors stop working the radio stop working , The front plastic bumper is coming off I been wanting to open a case but no one seems to want to help me . I have met with 4 people having the same issues . There's something that needs to be done in regards to this issue.

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for service to address a problem that my check engine light was I previously had this problem in May 31 2023 and I was told nothing was found fast forward to April 2 2025 Im having the same issue I went into Toyota to have the issue resolved I have extended warranty on the vehicle but was still charged $200 due to the fact my battery connectors were loose I tried speaking with the service manager ****, ***** or ******* about my warranty he said read the fine print while laughing as well he told me that whoever services my car should have checked the battery connectors which I replied I only service my car here in which he didn't respond and told me I had to pay or I wouldn't be able to take my car also I have proof that my connectors were fine when I went for service in January 4 2025 this when I called Toyota headquarters to try and resolve this which was a dead end only because the customer relations manager is not returning any calls or voicemails from Toyota Headquater left on my behalf I have a claim open with Toyota the claim number is BEC CASE # ************ I will be providing documents to plead my case Very unprofessional service

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled/returned a warranty for a used truck 2 months ago through the 3rd party warranty solutions as it was a hassle to get the finance managers to get the ball rolling to return the warranty through them. They would use stall tactics such as saying you have to wait till your first payment goes throughwhich I did with no solution, then said wait 2/3 weeks so it can process and just recently said its not in the system and that she will explain tomorrow. Today was tomorrow and again she ignored my message. This whole time they have been saying they will call back but never did, its always me making them; I called unsuccessfully over 20 times since I have been trying to return this warranty for 3 months. I showed up in person over 5 times as well with no solution. I have the cancellation form that I obtained from the 3rd party warranty(dealership never allowed me to get a cancellation form); got it signed around 2 months ago but my lienholder *************** still has not received the warranty refund check. The warranty is in my purchased truck contract and clearly says I can refund so I am demanding a full refund as this delay has been as a result of the dealerships financing managers stalling tactics. I have signed documented proof of cancellation from one of their representatives on late Oct but still no refund. Can you please help me resolve this issue as its very time consuming with these people?

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 8, 2024, my husband took our car for routine maintenance. My husband also asked the service department to locate the source of the squeaking noise the car has made when reversing since first service was performed. My spouse continued to be told with each service that the service department could not find the problem. On October 8th the problem was finally found. The charge was $640 to resurface the front rotors and clean/lubricate front brake pads and pins. Our attempts of receiving resolution are still pending with the corporate office. Returned calls have merely indicated Toyota is still working on resolution as reflected on case numbers ************, ************ and ************. We were told resolution would occur within 24 hours initially on October 8, 2024 but no resolution was offered or achieved. Had the squeaking been located during the initial service, we would be $640 richer, squeak/annoyance free and not be in this endless que of returned calls indicating continued case review. 24 hours have long since passed and resolution/refund is long overdue.

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19th, I purchased a vehicle from Toyota of **** at an agreed APR of 8.49%. I was later invited back to the dealership on August 27th for a complimentary second tank of gas. Upon my arrival, I was asked to speak with the finance department, where I was informed that the car could only be sold to me at an APR of *****%. Since this new rate was beyond my budget, I declined the offer.We then signed papers to cancel the contract, with all funds to be returned, including my $2,000 down payment, which I paid by debit. Additionally, I paid $305 by debit on August 19th for insurance on the vehicle.Due to the increase in APR, I was unable to complete the purchase, and the contract was canceled on August 27th. However, the $305 charge for the insurance has not been refunded. Without the vehicle, I should be entitled to a full or partial refund of the insurance payment, as I no longer have the car.The dealership committed to returning all monies paid, but this issue remains unresolved. Furthermore, when I tried to contact the insurance company to cancel the policy and request a refund, no policy could be found under the provided information. I am now left without a vehicle, yet I have paid for insurance on a car I do not own.I am requesting immediate assistance to resolve this matter and ensure that I receive the appropriate refund for the insurance payment.

  • Initial Complaint

    Date:04/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had took in my vehicle for a service. I noticed the service PAID for was not performed. the tires were not rotated because one of the tires is different than the rest, then i checked the filter cabin and it was the same one i used the last time it was changed. the service advisor ********* said he would review footage but never called me back. i left reviews and called multiple times we never heard back from anyone to rectify the situation. this is fraud this dealership is committing charging for services not being done to my vehicle.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently took my vehicle in for service due to pink liquid dripping. I took my vehicle on a Monday, October ************************************** Toyota for about a week. Once I received my car, I was carpooling with my daughter so I didnt have a chance to drive it much. However, on about November 8th, I started to drive and noticed some oil on the floor. I kept track and over 2-3 days I noticed my car was leaking. I paid $1500 for the repair and for the service/repair to not be good and cause more problems is completely unfair and ridiculous. I have been calling my service Advisor ***** for 2 weeks and she has ignored my calls and she has not called me back. I took my car in today and was in line since 6am. Due to people calling out, an advisor ****** approached me and told me that because I have a lot of miles on my car that I would have to be last to get serviced. This is completely unfair, irrational and very upsetting. I unfortunately do not have time to be going back and forth and cannot miss work. I paid for a service and I am not asking for free work, but I do expect the work to be complete, no errors and to cause more problems, especially for the amount asked. It is ridiculous that I am being ignored by service advisor and I am being pushed to be serviced last because of my mileage when I was there before they opened. How is all this fair? I need a resolution asap. I need my car fixed how it was supposed to be. I need someone who cares and will not be rude to me to assist.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought in my truck for repair. It has been 4 months since the truck has been at the shop. They can't give me a straight answer on when my truck will be available. I stopped by to ask in person and I have been waiting for about an hour and have heard the exact same thing with other customers.

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