We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Services

Kristin Ess Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024, my wife used the product, The One Purple Shampoo, and unfortunately, it left significant purple stains in our bathtub (see the attached photo)We have attempted to remove the stains using various cleaning supplies but have been unsuccessful. These stains are causing cosmetic damage to our bathroom and are a persistent issue.In my initial email to the business on 5/14/2024, I requested advice for removing the stains. I haven't received a response yet, so I sent a letter via **** on 5/28/2024 and requested a solution. So far, there hasnt been any response from the company.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Kristin Ness NANOBlack 3 in One Flat Iron from an approved distributor, ULTA on December 14, 2022 and have the receipt. There is a 2 year warranty on the product, yet no one from ********************* will respond to my emails, some email get kicked back, and there is no phone number anywhere to be found - not shocking! This a $100 flat iron and I have never in all my years had one break in a 14 month window. It *********** not turn on, it is poorly made, very disappointed.

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I fell in love with this companys products and have used them religiously for three years. My wife has been using them religiously for two. In the past month, we have realized that she has the same balding pattern as I have. We thought it was my health, and I even got stem cell injections to correct it, but they didnt work. After seeing my wifes balding pattern matching mine, we put the pieces together and realized it was the products. The damage according to my specialist, the damage is most likely permanent. I contacted the company to offer us up to figure out what it is to stop it from happening to other people. No response. We are in our thirties and have unrepairable damage because of these products. The mental health damage is bad. I work from home now so nobody has to see my hair I never leave the house. Please make this right.

  • Initial Complaint

    Date:01/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the copper ***** gloss in September 2022, I applied the gloss to my hair with the understanding that the box said it would not alter my natural color and would wash out in about 8 weeks. I sent a message along with photos to customer support. They didn't reply after the initial message. It's January 2023 and my hair is still red from this "gloss". I'm now having to pay to get my hair corrected because this was not temporary like it said. Super frustrating.

Kristin Ess Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.