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Business Profile

Auto Rentals and Leasing

Fox Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Fox Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fox Rent A Car has 26 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 454 Customer Reviews

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    Review Details

    • Rob M

      Date: 05/05/2025

      Will never use them again. The sales person was a smooth talking kid and scammed me into purchasing the supplemental insurance . Well.most peoples regular car insurance covers this. Due your research before hand to confirm. In no way do they mention that your regular insurance may be enough coverage. There is a reason the base price is low. Terrible, terrible, and unethical company. I even complained and no refund. Everyone beware!

    • Joan D

      Date: 05/05/2025

      Rented a car on 4/6/25 and was never told anything about toll charges. I have now received a bill for $26 in toll charges and $90 in admin fees. I do not dispute the toll charges, however the fees are ridiculous. I have tried for days to contact this company without success. Do NOT rent a vehicle from this company!

    • Jasmina J

      Date: 05/04/2025

      Jasmina J

      Date: 05/04/2025

      Prepaid booking, charged again for rental car. Salesperson rushed me through signing at 6am woth two young kids, I didn't read the fine print and over sold me on unnessesary insurance and road side assistance as well.

      Fox Rent A Car

      Date: 05/06/2025

      I am very sorry that you were not pleased with your recent rental. Anything charged to you must be signed for at the time of pick up. We would be happy to review the rental agreement for you, please contact us at *********************************************************. Thank you.

    • Christopher D

      Date: 05/03/2025

      Christopher D

      Date: 05/03/2025

      We rented a vehicle 4/13-4/19/2025 from the **************** location. During that time, we had a toll fine of $3.28. On May 3rd, we received a notice in the mail for $33.28, due May 5th. If we did not pay by that date, our credit card would be charged automatically. I attempted to go to the website on the notice, and the website wouldn't work, despite trying multiple browsers and two laptops. I attempted to contact them as well through the site and it did not work either. There is no way to mail the payment in the amount of time given., and I cannot stop them from charging my card as my credit card company will issue all new numbers to me causing significant disruption in my life. Sadly, this is not the first bad experience with Fox, as we had a less then pleasant experience at the ************** location as well. Would advise others to avoid this company.

      Fox Rent A Car

      Date: 05/06/2025

      I am very sorry that you had a hard time to reach ************************** directly, tolls are not billed directly by Fox Rent a Car, but if you with to reach ATS directly you may contact them at ************. Thank you.

      Fox Rent A Car

      Date: 05/06/2025

      I am very sorry that you had a hard time to reach ************************** directly, tolls are not billed directly by Fox Rent a Car, but if you with to reach ATS directly you may contact them at ************. Thank you.

    • Jongho K

      Date: 05/03/2025

      Jongho K

      Date: 05/03/2025

      I came to the Fox Rent A Car ***************** to return my rental and switch to a new reservation. When I asked about using my own insurance, the *** told me I had to purchase their $18/day insurance because "California law" doesn't allow private insurance after 30 days of renting.I specifically asked her, Is this the case with all companies? and she said yes that it's a California policy, not just a Fox thing.That immediately felt off, so I returned the car and called another rental company while walking out and confirmed this was a lie. There is no such law.I went back inside to cancel my reservation and told her I was frustrated because she gave me false information. I asked her to put the policy in writing, and instead of owning it, she completely changed her story and said "it depends on your insurance." (Mind you, she never even asked who my insurer is so how would she know?)When I told her she said something totally different earlier, she denied ever saying it. This was nothing but a dishonest, shady upsell attempt to pressure me into buying insurance I didnt need.If I hadnt double-checked with another company, I wouldve wasted hundreds of dollars because of her false ********* careful. Ask questions. And dont take their word for it they will lie, deny, and blame you when caught.

      Fox Rent A Car

      Date: 05/06/2025

      I am very sorry to read that you did not have a good experience at the ********* rental facility. We appreciate you taking the time to share your feedback with us which we will forward to the management team at the location. Thank you.

      Fox Rent A Car

      Date: 05/06/2025

      I am very sorry to read that you did not have a good experience at the ********* rental facility. We appreciate you taking the time to share your feedback with us which we will forward to the management team at the location. Thank you.

    • John B

      Date: 04/28/2025

      John B

      Date: 04/28/2025

      I was charged with multiple fees that shouldn't have been there. First was a p***aid fuel charge, that I was told would be reduced if if we turned the car in with gasoline. We had over half a tank, but we're still charged full amount. When I signed in, I requested my drop off time be 5:30pm, instead of am, due to an error. The customer service *** was nice and suggested I turn the car in at 4:30, instead, because it was saving me approx $15.00 and there was an hour grace ******* We turned in our car before 4:30, and there were at least 6-8 cars parked in front of us. I even walked to the check out desk to ask what to do, and they told me to go back and someone would be with me soon. They stated I turned the car in at 4:59. I was already through ***, checked my bags etc and waiting to board my plane by then. Regardless, they wouldn't waive the fee, and said it would be 48 hours to speak with a supervisor. Totally unacceptable. I would never use this company.

      Fox Rent A Car

      Date: 05/06/2025

      I am very sorry that you were unhappy with your rental experience, we do strive to ensure that everyone has a full explanation of all charges. A rental day is a 24 hour time frame from the time of pick up, as your pick up was at 1:36pm you would have had only until 1:35 to return the car within the grace ******* I do apologize if that was not explained correctly to you. I do show that you returned the car at half and were issued a refund for half of a tank of fuel. If we may assist you further please contact us at *********************************************************. Thank you

      Fox Rent A Car

      Date: 05/06/2025

      I am very sorry that you were unhappy with your rental experience, we do strive to ensure that everyone has a full explanation of all charges. A rental day is a 24 hour time frame from the time of pick up, as your pick up was at 1:36pm you would have had only until 1:35 to return the car within the grace ******* I do apologize if that was not explained correctly to you. I do show that you returned the car at half and were issued a refund for half of a tank of fuel. If we may assist you further please contact us at *********************************************************. Thank you

    • Leslie F

      Date: 04/19/2025

      Leslie F

      Date: 04/19/2025

      Horrible experience. The tire blew out on my rental car on a major highway. There was no spare tire in the trunk. I waited for 3.5 hours for a tow truck that never came despite repeated calls to Fox. I finally used my AAA to get towed and they refused to reimburse me. In addition, they refused to pay for the new tire despite the fact that the tire company confirmed the tire was defective and was no fault of the driver. Terrible customer service - I will never use this company again.

      Fox Rent A Car

      Date: 04/24/2025

      I am very sorry to read that you had a poor experience with your rental. Please feel free to contact our roadside assistance team at ****************************** if you need further assistance.

    • Ana S

      Date: 04/14/2025

      Ana S

      Date: 04/14/2025

      Renting from this company was the biggest mistake that I will always regret! STAY AWAY! by the way their **** says they are BBB accredited and they absolutely are not! they steal from you regardless of what you do. When I rented from them I specifically asked for a big full size because I had a person with disabilities with me and when we arrived they said ''oh no you got a smaller car'' the disabled person was with me in front of them! why would I get a small charger for 5 people and one disabled?! the guy was so rude and had no sympathy he simply looked the other way as to ignore my guy. That has to be discrimination against a disabled person. we couldn't get our money back or get another bigger vehicle! and to make things worse I bought the surpass ticket for the tolls and guess what?! I was billed for tolls because I refused they're $95 dollar "plan" the tolls were .86 cents but their administration fee is $15 per toll. So I decided to just pay and get it over with these crooks but that wasn't enough for them. It's APRIL and i'm still getting billed for tolls from FEBRUARY!! I've had enough with the bad business practices this company is doing! we need to get a class action lawsuit against the for all the money they've stolen from their customers. Because of this experience I will ALWAYS read reviews now. Oh and every review they answer "get a hold of us so we can review your case" THEY NEVER ANSWER! not emails! not phones! THEY SIMPLY DON'T CARE ALL THEY WANT IS TO STEAL AND IP PEOPLE OFF!! BEWARE STAY AWAY! wort rental company ever!!!! ZERO STARS!!

      Fox Rent A Car

      Date: 04/16/2025

      I am very sorry that you were not pleased with the premium vehicle that you were provided. I see that you booked the hot deal vehicle at the time of booking. We are very sorry that the vehicle was not what you were expecting. Unpaid tolls, as disclosed in the rental policies and on the rental agreement, will incur a $15 administrative fee and will be billed up to 30 days after return as it does take time for all billing to be registered to the vehicle. Should you have any questions regarding your toll charges, please feel free to reach out to our partner ************************** at ************. Thank you.

    • Jennifer B

      Date: 04/11/2025

      Jennifer B

      Date: 04/11/2025

      Terrible along with Expedia. After waiting FOREVER at the pick up counter, they insist that there is a STATE MINIMUM INSURANCE fee they have to enforce. ******* and *** knew what state the car was being picked up in. Complete false advertising. Never again.

      Fox Rent A Car

      Date: 04/14/2025

      I am very sorry that you had an issue at pick up. If we may assist you with your concern directly please contact us at *********************************************************. Thank you.

    • Rebecca A

      Date: 04/03/2025

      Rebecca A

      Date: 04/03/2025

      My first time using fox was when I booked a mid size SUV through Expedia. When I got to the counter, I was offered a ****** Corolla. When I said I needed something bigger that matches what I booked, they offered me a ****** Highlander. However, I was charged $150 for getting a bigger vehicle, even though its what I reserved. The customer service on this has been horrible and theres no direct way to contact this place to make it easier to discuss.

      Fox Rent A Car

      Date: 04/07/2025

      I am very sorry that you were unhappy with your rental experience. Our records indicate that you opted and signed for the upgrade to the full size SUV. If we may assist you further please contact us at *********************************************************.

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