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Find a Location

Airport Van Rental has 1 locations, listed below.

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    Business ProfileforAirport Van Rental

    Auto Renting and Leasing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9750 Airport Blvd, Los Angeles, CA 90045-5404
    BBB File Opened:
    8/27/2015

    Industry Tip

    BBB Tip: Renting a car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/29/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Online reservation for 15 seater van 10/16/23 but appeared 10/18 /23 to my. Ank statement. Pick up date was 0800@11/09/23 I was not given a booking confirmation to my email ***************** for the reservation but still went to the location of where it was given by my phone map because the website dont show any location or phone number so I relied to my phone but the business wasnt there its at *********************************************************** but theres no Airport van rental business exist in the location, I called my bank and gave me another location in 9750 airport blvd *********** ** ***** but it was an empty lot and looks like a close buklding not wven a sign of any AVR business operating there . In short I couldnt locate them, their phone that time only automated voice saying pick up at the remote location,goodbye no answer at all like its not a working phone. And charged me as no show to pick up the Van and get the money from bank. This business are operationg online getting peoples money, giving better prices for their rentals but no known location or no existing location to get the service /rental. Fraud. This business need to get investigated before scamming more people.

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    EJ J

    1 star

    04/11/2024

    I booked and paid for a 7-passenger minivan a month before I arrived. They told me they would reach out to me with specific directions a few days before I arrived. Never heard from them. On the morning of my flight to ***, I finally called myself to determine how their process works. It was at THAT time they told me that they had no minivans, but they would put me in a 15 passenger full-sized van. I didn't want a full size van, but I had no choice since I was already at the airport. Maybe not a huge deal to drive a bus, but then they charged me MORE for the rental, and also INSISTED I had to buy special insurance because I was now driving a 'commercial vehicle'. What an absolute scam! They lied over and over to me, while being disgustingly rude while doing so. Never EVER will I again even think of going back, and I'll share my experience with everyone and anyone! Rent somewhere else if you wish to work with an honest, polite, and less expensive rental company!

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