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Business Profile

Nursing Home

Edgewater Convalescent Hosp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is in regards to my (*********************************) mothers (*****************************) lack of care, communication of therapy, and questionable practices of third party care, communication, and fiduciary involvement. My mother has been in this (Edgewater) facility for over a month with little communication to none to said clients relatives or with deadlines and promises made and lapsed due to lack of therapy involvement or neglect of third-party doctor care/visits. The Edgewater staff have held my mother hostage at the facility through threat of denial of third party care. The Edgewater staff relayed to me saying it was on doctors orders for her to stay and continue rehab. After finally getting the information from the "third-party" doctor, I was informed that she was released from said doctor over a week ago and the Edgewater staff there were the ones keeping her against doctors wishes. My serious concern is that the Edgewater staff are keeping clients unnecessarily longer than their needed stay and collecting on the additional out of pocket co-pays from their ******************* companies even after the "third party" doctors have released them. The Edgewater staff are holding my mother hostage at their facility through threat of denial of third party care saying that the "third-party" doctor is the one making the decisions when in actuality the doctor has voiced that he/she is only relying on the facilities recommendation and its their decision. Contacts at associated facility are:**** - Administrator, ***************** of Physical Therapy, ****** - "third party" PA of ********** Dr. *** **********************************************************************************.

Edgewater Convalescent Hosp is NOT a BBB Accredited Business.

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