Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Rocket Town Honda has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforRocket Town Honda

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/19/2022

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This dealership offers new and used car sales, service parts and body shop.  RocketTown Honda also offers trade-ins and financing.

            Business Details

            BBB File Opened:
            9/8/1997
            Years in Business:
            43
            Business Started:
            3/1/1981
            Business Started Locally:
            3/1/1981
            Accredited Since:
            12/19/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 302675 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 6/30/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10949 North Maher Boulevard

            Rancho Cordova CA 95670

            (866) 860-8509

            http://www.bar.ca.gov/index.aspx

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Customer Service
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/31/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Case #13****9 American Honda Customer Care Ferdinand. ###-###-#### EXT 87034 Case began List of problems in photos. They had the vehicle for a week. The #1 item on the list was to repair a cracked windshield. They wrote filled and it WAS NOT REPAIRED. They also noted the right front Bump clip was painted due to scratch which was not disclosed at the time of purchase. Dishonest Dealer. Can NOT trust them.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Corey P

            11/28/2023

            Originally went to this place because they kept calling and texting me to bring my Tesla in for a quote to buy my car, I finally went in. 20 minutes of my life was wasted, but not a big deal, they just offered way less than KBB was appraising it. Approximately 3 weeks later, they hound me to come in again for another quote, reluctantly I said ok. Long story short, we came to a deal on buying my car, even called the bank for the 10-day pay out. About 90 mins later, they decided to lower the offer after an inspection. This place has a tendency of saying there are problems when there isn't, but that's not the issue. They decided to offer me $500 less than what was agreed. The issue was it took 90 minutes later for them to do this. I would've been fine if the inspection was first like a normal business operation when offering a buyout. I left a negative review on Google for their lack of business practices of making me wait 90mins and trying to scam me into taking the lower offer because I wasted 90 minutes already. The owner apparently didn't like a bad review, he only likes good ones. And he treats people (customers) based on their reviews. The owner proceeded to call me a liar on a simple Google review board, all because they "supposedly" saw damage underneath my car that I wasn't aware was there. That's not the definition of a liar, either way, complete lack of professionalism and respect for people that give them negative reviews. Proper, and professional, business owners don't lash out and call people liars simply because they don't like the negative review. "IF" there was damage underneath, someone with basic common sense would have a reasonable sense the owner isn't aware of it, seeing as it's a Tesla that requires NO maintenance, therefore NEVER has any reason to look underneath the car. Overall, would've been all fine if the owner acted professionally and with a little dignity, which is apparently, based on previous reviews, not held to a standard here.

            Local BBB

            BBB of the Tri-Counties

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.