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Business Profile

Mental Health Services

Loma Linda University Behavioral Management Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took my dad in on Wednesday 12/20/2023 cause he was having a hard time sleeping and had a bad headache he read talking but only speaks Spanish and they said they had to keep him to do more tests and to no worry they would inform us on any update. We call and call and they cant find him and wont tell us where he is were worried looking for him they didnt tell Us or wouldnt tell us where he was playing dumb and we asked how do you lose a patient oh there no informations here me my mom sisters brothers are all worried a hue him he doesnt speaks English and they put him in the behavioral unit of Loma Linda when he doesnt need to be there he has good I sure e do they are using him to milk the insurance and keep him drugged up when he doesnt. Take any medicine or need anything the girls at the front desk were rude and called security when we told her she was being racist towards my mom Who only speaks Spanish as well.

    Business Response

    Date: 01/25/2024

     

    Loma Linda University Health personnel are dedicated to providing high-quality, compassionate care to every one of our patients and their families. We believe that every patient deserves to be treated with respect, dignity, and concern. 

    We also have a commitment to ensuring that each patients medical information is private and secure. Loma Linda University Health protects medical information as required by state laws and the federal privacy rules. Therefore, we are unable to comment or dialogue with the Better Business Bureau in regards to any specific patient complaint.

    We care deeply about each patient and family we serve. Loma Linda University Health requests that any patient or caregiver contact our patient relations department if their experience was unsatisfactory. Our Patient ******************** has been designated, by hospital leadership, to facilitate a formal review and follow-up to concerns. 

    Email: *******************************
    Phone:************* 
    Fax: **************

Loma Linda University Behavioral Management Center is NOT a BBB Accredited Business.

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