Complaints

This profile includes complaints for Clark Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clark Pest Control, Inc.

  PO Box 1480 Lodi, CA 95241-1480

  
• 

  Clark Pest Control, Inc.

  4750 Beloit Dr Sacramento, CA 95838-2428

  
• 

  Clark Pest Control

  3215 Brickway Blvd Santa Rosa, CA 95403-8261

  
• 

  Clark Pest Control, Inc.

  1370 Merced Ave Merced, CA 95341-5330

• 

  Clark Pest Control, Inc.

  655 W 14th St Long Beach, CA 90813-1503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being paid $13,213 by a homeowner for termite repairs and clearance, the Seller and Buyer noticed some of the work had not been completed and a fence had been knocked over. Not only did Clark Pest Control - and specifically ******* and **** - not complete the repairs without repeated begging (horrible at timely responses and communicating), but their required 3rd party fumigation contractor broke apx 60 roof tiles with their equipment and Clark Pest Control refused to repair/replace the broken tiles at their cost. This resulted in me hiring a separate company and paying for the repairs with my own money ($2660). All conversations regarding refusal of tile replacement/repair were made over the phone and all voice messages from ******* have been saved.

  

  Business Response

  Date: 09/26/2025

  On 01/10/25, Clark Pest Control completed termite treatment services and structural repairs at a property ***** ****** was representing during a real estate transaction.  On 02/04/25 ***** reported that the new homeowners discovered roof tiles that had been broken by our subcontractors, as well as additional structural damage missed in our original inspection. On 02/10/25 our technicians completed the repairs at no additional cost to the homeowner. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, and caring matter.  To that end, even though the seller had signed waivers releasing Clark Pest Control and our subcontractors from liability, our manager arranged with our subcontractor to repair the roof tiles at no cost if the owner supplied the tiles.  On 02/17/25 our manager contacted the homeowner with this offer, and they declined. They asked that we instead pay their contractor $2,660 to fix the tiles. Our manager explained to the owner that costs associated with hiring another contractor would need to be negotiated with the seller and their agent. 
  
  We had no further communication with the owner or ***** ****** until we received Lauras complaint on 09/14/25. We are confident that we did our due diligence trying to reach an amicable resolution and have no further obligation to reopen the reopen the matter.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2025, a sales agent from Clark Pest Control comes out to my house and informs us that they are servicing the neighbors unit and will offer us a reduced rate of service if we sign up for him that day. We inform him we arent interested. The sales agent proceeds to tell us that we should just try out their service for $50 a month and if we are unhappy we can just cancel. We specifically ask what do we need to do cancel and he said all we need to do is just call in the office and they will end our contract without any obligation but to at least try them out for 30 days before we attempt to cancel services. The sales agent knew we were experiencing issues with mosquitoes and wasps and said his guy can go out the very next day to treat for both. Given the pests were an immediate cause for concern for us, I agreed to the reduced rate and signed the paperwork and called it a day, all while under the impression I was signing exactly what I was being informed and that there was not any hidden cancellation fees. We tried them for 3 months before we realized it wasnt working, 1st treatment we were informed they do not treat for mosquitoes specifically, that's a separate charge. 2nd treatment we were given a 10 mins heads up they were on their way so we did not have time to unlock the backyard so they only sprayed from yard. 3rd time they didnt even call so we have no clue if they showed up since we didn't see them on our property cameras the week of their scheduled service. When I try and cancel service there is now a $600 fee to cancel that was never disclosed. They are threatening enforcement and collections on a contract in my partners name that he never signed which makes the contract in itself invalid and illegal. They promote their sales agent to provide underhanded and shady sales tactics to get them to meet their quota but fail to disclose all fees upfront of their agreements.

  

  Business Response

  Date: 09/25/2025

  Clark Pest Control began providing recurring year-round services at ******** ******** property on 07/10/25. Clark completed a total of two services for Audriana; the initial service on 07/10/25, and the follow up service on 08/05/25.
  
  On 09/12/25 ******** requested to stop services stating she had hired another pest control company.  When informed of the $600.00 early cancellation fee, she stated this was never disclosed and had been told she could stop anytime.  Audrianna also mentioned a third service having possibly been performed, however there is no record of or charge for a third service.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, and caring matter. On 09/15/25 our manager agreed to waive the cancellation fee as a show of good faith and contacted Audrianna to inform her that her account had been stopped and that there would be no fees charged.  We sincerely apologize for the inconvenience and frustration Audrianna experienced.

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clarks Pest came to spray on 9/9/25. My husband was home, asked if there would be a charge for this application due to ant issues. The technician (**** *******) said it was complimentary due to ants that were not controlled. He did not leave a bill, which usually happens if there is a charge. My husband ok'd it since free. Within a minute of him leaving , I receive an email bill (usually doesnt happen) with 9/9/25 charge on it. I call the office same day. They said it was not complimentary. I asked for the *** to be credited due to mis information. She said no. I cancelled my service same day. I would like to have charge taken off of $94.00 which was not authorized.

  

  Business Response

  Date: 09/15/2025

  Clark Pest Control began providing alternate monthly services at Ms. ****** property in 2018.

  
  On September 9, 2025,Ms. ***** contacted us regarding a billing concern. Our technician had performed the regularly scheduled service that day, but Ms. ***** believed it would be provided at no charge. We had previously performed complimentary callback services on August 1, 2025, and August 15, 2025, for an ongoing ant issue, and she was expecting another complimentary service. During this conversation, our representative did not meet our standards of customer service, which added to Ms. ****** frustration and ultimately led to her decision to discontinue her service.

  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional,and caring manner. On September 12, 2025, our manager spoke with Ms. ***** to address her concerns about both the ongoing pest problem and the service she received from our team. To resolve the matter, we removed the $94.00 charge from the September 9 service, and Ms. ***** expressed satisfaction with the resolution.We sincerely apologize for the inconvenience and frustration she experienced.

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Soliciting my neighborhood from 7:30 to 8:30 pm. Caused panic and numerous sheriffs department calls.

  

  Business Response

  Date: 09/12/2025

  Clark Pest Control seasonally contracts with third-party sales teams to conduct door-to-door campaigns in residential areas. Recently, a salesperson from one of these contractors was working in ********************** neighborhood. After hearing from several residents that the salesperson appeared suspicious, Mr. ****** submitted a complaint with the BBB on September 4, 2025.

  
  Clark Pest Control is committed to exceeding customer expectations in an ethical, professional, and caring manner. On September 25, 2025, Mr. ******* feedback was shared with the contractor, and their manager spoke directly with him to address his concerns.Following this conversation, Mr. ****** indicated that he planned to withdraw his complaint, expressing confidence that our business practices are legitimate and conducted with integrity.

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  After discussing the matter with the third-party manager I feel confident that the solicitors will from now on have visible company logos on and operate prior to childrens bed times.

  Thank you,

  *******

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i hired this company to eradicate ants and black spiders inside and out. They did neither. I complained to the company and technicians many times because they did not correct these problems. yet they kept on billing me. Finally in about December, 2024 I fired them. They were apologetic at first and offered, as they advertise, to retreat to see if they could resolve these problems but it did not work. They said the retreat was free of charge but instead they charged me for two visits that I did not want. I called them numerus times, often on hold for 40 minutes or more. I left messages for "managers' but no one called me back. Then they showed up at my door even though I cancelled their services. I just learned that they turned over my account ($216) to a collection agency.. Their products do not work. They have no effective customer service and failed to resolve my spider and ant problems.. They refuse to listen when I fired them and now they turn my account over for collection. Unbelievable!!! I am furious. I have a consumer right not to pay for lousy, ineffective services. I expect them to cancel the collection action with no negative ding on my credit report and to credit my account for the balance to $0. What a dreadful, disreputable company this is in both Stockton and Livermore. They take no accountability for not resolving the very issues I hired them to resolve.

  

  Business Response

  Date: 09/11/2025

  Clark Pest Control began providing services at Ms. ******** property on 07/02/22.  She requested to stop her service on 12/30/24. At that time, there were two unpaid invoices owed from the services performed on 09/13/24 and 12/12/24 totaling $216.00. 
  
  Ms. ****** disputed both these charges on multiple occasions, and our service department attempted to contact her repeatedly to discuss her concerns, however our attempts were unsuccessful.  On 07/11/25, the balance was transferred to a third-party collection's agency due to nonpayment.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, and caring matter.  Our manager has notified Ms. ****** that we have agreed to remove the balance owed to us by ****** to settle the matter. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales guy showed up on 06/07/2025. Lied to me saying you treat for every pest on his list everytime a technician comes out, he also said they treat the whole site both front and backyard, inside outside the house and the garage. The first tech who came out didn't do outside at all. I have video proof he didn't do the yard. Also the statement said he only treated for ants in my house not something I complained about at all. I told the sales guy and the tech I had issues with spiders. He put he treated for spiders on the outside, but again he didn't do anything outside. Plus the statement shows that he used more chemicals in my house then he did outside but yet my house is way smaller than my yard. I said these concerns in a text to the salesman and made sure he text me back. In his text he states again the statement i received is just what they can print they don't list all the pests they treated for. So again proof of this. Also the salesman had me sign his phone the screen only showed a signature box no words at all on it. He stated it was for them to do the service he didn't mention I had to pay a cancelation fee at all. The agreement didn't get to me until after signing and after he left. I eneded up calling the office for another tech to come out. Even that tech said the first tech didn't do the outside at all. Then they charge me twice and instead of someone contacting me about this they decided to keep both payments and just add a credit to my account! So I had to call and demand my money back at this point I was done with the shady way of doing business so I said I wanted to cancel the lady put in the request for my 2nd payment be refunded and the cancelation nothing said about a fee. Today 06/19/2025 a lady calls me and says she will charge me $199 to cancel and I have to stay with this horrible company or a year. I shouldn't be forced to stay with liars and thieves. And I shouldn't be charged for it.

  

  Business Response

  Date: 06/30/2025

  On 06/07/25, Clark Pest Control began servicing ******** Ohrmunds property.  On 06/14/25, we performed a complimentary callback service at Jennifers request.  On 06/16/25, ******** called to cancel her service citing incomplete services as the reason.  On 06/19/25, our manager spoke with ******** regarding her concerns, and offered to waive a $199 early cancellation fee, as well as refund the $59 duplicate charge that was errantly charged to her card on 06/14/25. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, and caring matter. We sincerely apologize for the inconvenience ******** experienced and are pleased to have reached an amicable resolution.

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control service with Clark Pest Control under the understanding that I would be charged $49 per month, and the treatment would include both inside and outside of the house. On the first visit (April 1st, 2025), I paid $49.00, but the technician never treated inside he only left a paper and left quickly.Later, I was charged $180.00 for a visit I did not authorize. I emailed the company asking for a cancellation and a refund, but they didnt respond. Instead, they charged me $199.00 just to cancel the service, which I find completely unfair.The total amount Ive lost is $428.00 USD, broken down as follows:$49.00 first visit $180.00 unauthorized visit $199.00 cancellation fee Also, please note that the account is under the name ******** *******, but I am not him. My name is ******* *******, and I am currently renting this property. That name may belong to a previous tenant or the landlord, but Im the one who was dealing with the service.I request a full refund of the $428.00 and an investigation into this companys billing and service practices. I have documentation and receipts that prove my claim.Customer (actual renter): ******* ******* Service address: ***************************************** Phone: ************

  

  Business Response

  Date: 06/04/2025

  Clark Pest Control has no record of doing business with ******* *******.  The references made in this review are related to a service we provide for ******** *******.  Any communication regarding this matter will be between ******** and our representatives, and any refunds will be issued ******** as he is the payee.
  
  On 04/16/25 Clark Pest Control began providing services at ******** Mendozas property.  The initial service was performed on 05/16/25, the next service was performed on 05/09/25, and no-charge callback service was performed on 05/14/25 because our technician was unable to access the full property on 05/09/25.  On 05/19/25 ******** called to stop his service, and our representative reviewed the terms and conditions of the service including the early termination fee of $199.00 and confirmed that this would be charged to the payment method on file. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, and caring matter.  On 05/31/25 our manager attempted to contact ******** and left a voicemail offering to waive the $199.00 fee, and as of 06/03/25 we have not received a response from ********.  On 06/03/25 we waived the fee and issued a refund of $199.00 to *********  

  Customer Answer

  Date: 06/05/2025

  I am rejecting this response because:

  I reject the businesss response. I, ******* *******, contracted and paid for the service. My name, phone number, bank account, and email address are on the account. On April 18, I paid $49.00 for monthly service. They never completed the indoor treatment I requested. Then on May 13 and May 20, I was charged $180 and $199 without proper service.
  
  I have security camera images from May 14 showing the technician arrived unannounced and left quickly without doing any real work. I also received all communication and the receipt to my personal email (******************************).
  
  I am attaching:
  Bank statements (April and May)
  Security camera images (May 14)
  Receipt email
  Customer service reply to my email
  
  I respectfully request a full refund and recognition that I am the affected customer.

  
  

  

  Business Response

  Date: 06/16/2025

  While ******* has supplied documentation of communication with Clark Pest Control, all records related to the account in question including the service agreement (attached for reference), payment method, and documented conversations are in ******** Mendozas name.  We value our customers privacy and will only communicate with ******** regarding this matter moving forward.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, and caring matter.  We have refunded all charges to ******** and the account has been closed.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been billing me for the past 146 days. I have never worked with them. They never provided me with service. I had initially contacted them because I thought it was still the small business pest control ******************** Apparently, R&D Pest was bought off by Clark Pest Control. I initially scheduled a one time exterior and interior service with them but changed my mind because I didn't like the sales person I spoke to. The scheduled service was canceled. They are billing me $230. I never signed a contract with them. I have already called them at least 2x to make sure that they stop billing me because they never did the service for my home. I spoke to ******* (2x)- once in March and another time on April 7, 2025. ******* agreed that the service was never rendered because the original and only appointment was canceled. ******* said that she spoke to ****** who was part of Administration. She guaranteed this will be taken cared of and that I shouldn't be receiving any more bills. I asked her why I have an account with them and she explained it's because I initially scheduled service. I told her that was not right because the scheduled service was canceled anyway. Today (May 5, 2025), I received a delinquent account notice from **********************. This is my account number they assigned me- *******. They are threatening to pass my account to a collection agency. Can someone help me get this resolved? I have a high credit score and I do not want that affected by their incompetency

  

  Business Response

  Date: 05/09/2025

  On 11/27/24, ****** was mistakenly charged $215.00 for a pest control service that was not rendered.  This charge went unnoticed by our service department and subsequently accrued finance charges at which time past due notices were sent to ******.  After multiple requests from ****** to have this matter resolved, we unfortunately failed to follow through and past due notices continued to be sent.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, and caring matter.  On 05/07/25 the balance of $235.00 was cleared from Gerties account.  On 05/09/25 our manager contacted ****** to confirm the matter had been resolved and provided her a copy of the final invoice showing a $0.00 balance. We sincerely apologize for the frustration and inconvenience caused by our error. 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clark Pest Control offered a free inspection of my home. **** ***** completed inspection on 2/12/25 and est'd total initial cost $1900 or "RAC Financing" cost $2,136, which I said was very high. He said the work in the crawl space, including vacuuming droppings, removing carcasses, nests, trash, and debris, installing screens, and disinfecting (which would repel mice) was very difficult and time consuming, so I signed the agreement. Office staff called to arrange service for 2/24/25. They indicated the work would involve two people for most of the day. On 2/24/25, one worker arrived +/- 8:30, stating it would only be him. He left +/- 9 to go to the store, returning +/- 9:15. Throughout a.m., he worked outside to secure vents and install rodent blockers in downspouts, taking another break +/- 11 am. At noon, he went to lunch, returning +/- 1 pm and I told him I wanted to do a walk-around with him before he left, INCLUDING the crawl space, to which he agreed. Around 3pm he said he was done. I reminded him of the walk around to see everything, so he showed me the outside work; I asked him to add foam spray in a gap at the bottom of one vent; he seemed reluctant, but agreed. When I reminded him about the crawl space he said he would need to put his stuff back on and I would need knee pads. I got knee protection, a poncho, a mask and head covering. He then stated it was wet in the crawl space, but I said I had boots and would be fine. We walked around to the entry to the crawlspace, and he complained again that it was wet and then insisted he was not going down there. We called a supervisor who agreed to come later that week. We checked the crawl space the next day; it was completely dry with multiple old mice traps still scattered and no screens installed. There was no evidence of disinfectant. Later, I called **** who said the disinfectant dries in 12 hours and leaves no trace. How then does it repel mice? I feel that I have been a victim of a scam!

  

  Business Response

  Date: 03/21/2025

  On 02/24/25 Clark Pest Control completed a rodent exclusion service for ***** ****.  On 02/25/25 our manager met with ***** and inspected the work performed.  During this visit, ***** expressed some concerns about the work, and our manager offered a $200 discount to appease those concerns,bringing the cost of the work from $1900 to $1700, and ***** accepted.
  
  On 03/10/25, ***** filed complaint ID ******** regarding the work performed stating she had been the victim of a scam.  On 03/17/25 our manager attempted to contact ***** to discuss the matter, to which she replied via text stating she felt she should only have to pay 38% of the $1700 total charge.  Our manager attempted to reach her by phone several more times on 03/17, 03/18, and 03/19.
  
  On 03/19, ****** began communicating via email with our manager and continues to dispute the work.  We have attempted to schedule an on-site visit to inspect the areas of her concern, and as of 03/20, ***** refuses to meet with our representatives and will only communicate via email.  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. We will continue our attempts to meet with ***** and look forward to reaching an amicable resolution.  In the meantime, we have offered additional discounts totaling $254 toward Lauras recurring pest control services as a show of good faith. 

  Customer Answer

  Date: 03/24/2025

  I am rejecting this response for the following reasons:

  1) It is not accurate that I accepted the initial offer to reduce the bill by $200. The supervisor repeated that offer a few times and I eventually said that I appreciated the offer, to get him to leave; that was NOT an acceptance of the offer. The whole episode was upsetting to me and I wanted time to consider my options without pressure to accept something that wasn't fair.

  2) Consideration of all the communications reflected below led me to file the complaint:

          The initial inspector who emphasized the difficulty and time required to complete work in the crawlspace (to include disinfection to repel rodents), as justification for the very high price;

          The dispatcher who said it would be two people working most of the day to complete the work;

          The worker who came late, took several breaks, made multiple excuses for not showing me his work in the crawlspace, and ultimately refused to do so before leaving;

           The supervisor who made further excuses for the worker and insisted that the amount of time worked was irrelevant;

           The follow up conversation with the inspector naming a disinfectant that is used on household surfaces.

  3) As the supervisor repeatedly left voicemails for me over the following days, I repeatedly texted him back that I did not want to speak on the phone because I wanted a documented record of what they were telling me. When it escalated to the manager who wanted to come to my home with the supervisor, I declined because I did not want to be pressured by the two of them. The manager offered some additional free services in addition to the $200 discount offered by the supervisors as his best and final offer. 

  4) I received a voicemail and an email from a manager in ********** on Saturday, 3/22/25, hoping to resolve these issues and stating he would reach out again on Monday (today). I have not yet heard back.

  The basis of my offer to pay 38% of the bill is based on simple math. The inspector told me the high price was due to the time, difficulty, and value of the work to be done. The dispatcher told me it would be two people working most of the day. Instead, one person worked between 5-6 hours and declined to show me his work in the crawlspace. It is this work that was referenced to justify the high cost! Now the supervisor and manager tell me that the number of workers and the time spent is irrelevant.

  They did offer to come back onsite to review the work done and address any outstanding issues, but the lack of transparency and rather misleading information at the front end leaves me with no confidence that there is any real value in follow up work.

  

  Business Response

  Date: 03/31/2025

  On 03/24/25 our manager emailed ***** stating that we would be reducing the charges for the work performed to $646.00.  ***** replied thanking us for our commitment to resolving this issue, and that she was looking forward to receiving the updated reduced billing. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner.  We are confident that we have done our due diligence to reach an amicable resolution to this matter.  

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  Here is a copy of the actual response I made to Regional Manager, ***** *****, via email on March 24, 2025:

  Thank you for your commitment to resolve this issue. I look forward to getting the final reduced billing, as per your communication.
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Clark's to remediate bats in our attic. The man who came ,said that they would need to make multiple visits to determine the source, and then, in September after the bats raised their young , to remove the bats and seal the entrance.The contract was $1500.00. They had two visits...the first two men for 1/2 hour and the second, one man for 1/2 hour. That's a total of 1.5 hours of labor and a plastic part. I asked for a reduction of $1000.00 .I believe $500.00 for so few hours and minimal materials was still a lot. They refused. I sent my request to the manager and District Manager and they both refused We were led to believe that a significant amount of work would be entailed before the contract was signed. So not only did they intentionally mislead us, but after the work was finished, and they knew how little time and materials were used, they still refused to lower the cost.We were misled,even lied to, and paying $1500.00 for 2.5 hours of work is just plain theft

  

  Business Response

  Date: 02/26/2025

  On 07/05/24 *** ********** contacted Clark Pest Control to report a bat infestation at her home in Pioneer.  On 07/08/24 our inspector confirmed this during an inspection, and a plan for bat exclusion in two phases was agreed upon at that time.  The work would begin in July 2024 and the completion would be in October 2024, after the end of the bat mating season.This timeline of work with two visits, the last being in October, along with the cost of $1,560.00, is stated on the work agreement signed by *** **********.The first stage of the exclusion was performed on 07/10/24 and on 10/24/24,after the end of the bat mating season, the exclusion was completed.
  
  On 02/20/25 *** ********** submitted a claim with the BBB expressing frustration at the cost of the bat exclusion work. She requested a refund of $1,000.00 indicating that she felt the time and materials Clark Pest Control invested in the project warranted this reduction. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner. On 02/24/25, our manager spoke with *** ********** and discussed her concerns.  She confirmed that the exclusion work performed and was successful, but stated she felt misled and again requested a reimbursement of $1,000.00.  As a courtesy, our manager agreed to provide *** ********** a refund in the amount of $1,000.00, even though the services performed were successful and completed according to the service agreement signed by the customer. *** ********** indicated that she was satisfied with that resolution.

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, prior to signing the contract ,I was led to believe that the work would be much more extensive than it was and not only two visits.

  I await the actual reimbursement as promised and do not want this closed until I receive the reimbursement.