We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating Contractors

Miller's Air Conditioning & Heating, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 13, 2022 Millers ** installed a new ****** central air conditioning system in my home. By July 6, 2022, the system stopped cooling. A technician came to my home in July 2022 and said that there was a refrigerant leak. Between July 6, 2022 and April 11, 2022 technicians had to come to my home at least nine times because of repeat refrigerant leaks. The owner of the company never came to my home to inspect the system or contact me by phone or email regarding the refrigerant leaks. I was never given copies of any work orders. But during one technicians visit, he put all the work orders he had on a table in my home. While he was working out back, I took pictures of the work orders and saved them to my phone. I also entered detailed notes of what the technician did and what he said on my phones calendar each time a technician visited. I called Millers in April 2023 to check the refrigerant level before summer. The system leaked refrigerant again. I asked if ***********************, the owner was in the office. I was told he was on vacation and would be back in the office on Monday, April 17, 2023. I called Millers on 4/17/23 and was told he was not in the office, but might be in the next day. I want Millers to remove the ** system they installed, and refund my money. Since I will need to install another ** system with another company, I also want Millers to pay the difference in price if the new system is more expensive than the system they installed. Also, I was not able to upload scans of my calendar notes since the file was too big.

    Customer Answer

    Date: 05/26/2023

    Thank you for your email.  Millers Air Conditioning did come to my home to do whats called an isolation test. This entails removing the refrigerant from the system and then pumping nitrogen into the system to test the ** condenser, line sets, and coil for leaks.
    Then refrigerant is pumped back into the system when the testing is completed.  Since then, we have used the ** system a couple of times for only a few hours for a day or two.  We wont know if there are any more leaks until it gets really hot , and we use the system all day for multiple days.  

    I was in touch with ****** customer service.   They make the ** condenser and coil.  I requested that my parts and labor warranty be transferred to another ** installer.   However, they made it sound like Im pretty much stuck with Millers **.  I plan on contacting ****** again next week about that.  I do not want Millers ** to continue to service my system.  I am not happy with their service.   

    Thank you for your help,
    ******** Oral 

Miller's Air Conditioning & Heating, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.