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Business Profile

Publishers

Stellar Literary Press & Media
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 8 2022, I submitted $1200 to this company for their Gold Republication package.Nothing was ever done for my deposit. Talked to **** the manager in November and since nothing was done she was retiring my deposit. Since I have not been able to get a response when calling and leaving my phone number, I wonder if they are even open!I don't want to hire an attorney. As an 88 year old widow, author, I feel I need help! Trying you for that help.

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 26 2022 I paid $200 for literary agent services. At this time I never knew I had to pay for literary service because they are supposed to get paid after they obtain a publishing contact. After sending the money I never heard from them again and through research I found out this company is a scam. I had filed a complaint against stellar a few weeks ago because I wanted my money back. They told me to drop the complaint and then they would refund me. They wanted proof that I drop the complaint. After sending them proof.they cut me off completely and that's been two weeks since I was supposed to get my money back.they no longer take my phone calls. I just want my money back.

    Business Response

    Date: 01/05/2023

    First, Stellar Literary Press and Media is not a company and we can prove our legitimacy. Second, the client paid $200 and signed the agreements including the refund process and the scope of the work or purchased service. The, client demanded the refund knowing that we already started the operation of his purchased service/product. We already explained to him that it is no longer refundable however he insisted. 

Stellar Literary Press & Media is BBB Accredited.

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