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Business Profile

Network Computers

Linksys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

This profile includes complaints for Linksys's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Linksys has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Linksys

      121 Theory Dr Irvine, CA 92617

    • Linksys

      17401 Armstrong Ave. Irvine, CA 92614

    • Linksys

      121 Theory Irvine, CA 92617-3045

    • Linksys

      Linksys 120 Theory Dr Irvine, CA 92617

    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Linksys Atlas 6E Max *** pack mesh router noted on October 10, 2021 and been constantly having issues with network speeds and connections.I've contacted support multiple times for various issues, but one of the main issues that seems not ever to be addressed is the routers sending invalid IP's to random devices. this occurs often and only fix since the issue started back in 2021 is to reboot the router. i've recently been trying to get in touch with linksys to get this resolved as this is not a solution, but a temporary bandaid. I've ***ed every step with their support and there has not been a way to fix their defective product. I've done as i was instructed over the phone for hours and on their live chat. but none of their fixes work. I've had to order a 2nd 3 pack of these routers to get coverage through my ****sq ft house even through a 3 pack is stated to cover up to **** sq ft. support keeps hiding the issue by telling me to reboot or change a setting that requires me to reboot which temporarily stops the issue for a few days before coming back.

      Business Response

      Date: 09/06/2022

      BBB,

      The customer is currently working with us under case ********. We have escalated his concerns to engineers for them to better analyze the problem. Looking forward to a resolution.

      Sincerely,

      Office of the president

       

      Customer Answer

      Date: 09/18/2022

      This issue has not been resolved as Linksys keeps coming back saying that their engineers are looking into it.   I had a scheduled call last Friday with their engineer but it ended up no happening as their engineer is still looking into it.  This is causing safety issues as my security system connects via WiFi and with Linksys products not provided a solid connection with the bug that has been in their product since inception. It is unsafe to utilize their products in the modern day where everything including glucose distribution units rely on a wifi connection.  Please reopen my case as linksys is giving me the run around. 

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