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Business Profile

Dog Treats

FurLife

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Treats.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in December 2024 for a 12 month lasting collar pendant for all five of my animals. It seemed to have worked at the time but not for the 12 months as specified as we needed to purchase another set of five colors June 9th. We received the colors, but to our surprise there was no sent, and the pendants looked completely empty.Weve reached out to the company MULTIPLE times, but when we call we alway get a message that their phone service was not available at the time. I sent in a return request about a week later for a replacement & was told upon the submittal that they would reach out within 24 to 48 hours and I still have yet to receive that call. By email I requested a refund about a week after that & again I still have yet to get a response or refund from that submission. We have been calling every day since but again no answer. Have sent more emails to their support team with again no response or refund. I even submitted photos as well showing that the pendants look completely empty with no smell. We are already in July and nothing has been done to rectify this situation. This is a last resort in trying to get this taken care of!! Please help!!!

    Business Response

    Date: 07/08/2025

    Hello *******, we are sorry to not meet your expectations. We just refunded your order and you should have received a confirmation via email about it.

    Customer Answer

    Date: 07/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    They have completely refunded my order and I am happy with that resolution. 


    Sincerely,

    ******* ****

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Doesn't work, bought two for our dogs which only go out on a leash to use the bathroom and one for our cat which never goes outside and all three are absolutely covered in flees, have had ticks on both dogs withing inches of the pendant on their collar. I have attempted to contact furlife but to no avail. Way too much money for not working.

    Business Response

    Date: 07/04/2025

    Hello *****, unfortunately I cannot find an order under your email address. Could you send us the order number? It starts with "FL" followed by numbers, e.g. "FL12345".

    Kind regards

    Customer Answer

    Date: 07/08/2025

     
    Complaint: 23540301

    FL386469

    Sincerely,

    ***** *****

    Business Response

    Date: 07/11/2025

    Hello, we are sorry for not meeting your expectations and refunded your order in total on July 11.

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 06/20/2025

    Dear Victoria, we apologize for the inconvenience and for your experience with us. We truly value and appreciate our customers, and are happy to let you know that your order was already fully refunded on May 14, 2025. Please contact us via email if you have any other concerns.

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact them for over a month in regards to their product not working and I wanted a refund. Their policy has a 30 day money back guarantee if the product fails. I have emailed support gotten no response, I have tried calling and no matter what option you pick at any time of day there is never anyone there.

    Business Response

    Date: 06/19/2025

    Dear *********** unfortunately we cannot locate an order in our system under your name, address or email address. We just replied to your email to us. It would be great if you have a order number so we can perform a refund for you!

    Customer Answer

    Date: 06/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and they have refunded me, this resolution is satisfactory to me.

    Sincerely,

    ********** ********

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent almost $100 on 12-month collar attachments (for my dog and as gifts). Within 3 months, they were worthless, did absolutely nothing to protect my dog from ticks. I put the attachment on my dog right away and keep it on her as we live in the country; this was the end of February 2025. I check her daily: I have found ticks crawling on her since then and even found one attached two days ago. I contacted customer service for a replacement as it must be defective. Not only did they refuse, they told me to buy more c*** Attached is a screenshot of their response.

    Business Response

    Date: 06/19/2025

    Dear ***** we apologize for the inconvenience and for your experience with us. We truly value and appreciate our customers, and are happy to let you know that your order was fully refunded on June 19. Please contact us via email if you have any other concerns.

    Customer Answer

    Date: 06/20/2025

     
    Complaint: 23257995

    I am rejecting this response because: refund was rejected as the bank account was closed due to fraudulent activity. I no longer have an account with the bank. I requested a replacement instead and they refused. 

    Sincerely,

    **** *****

    Business Response

    Date: 06/24/2025

    Hello Skye,

    we highly recommend to reach out to your bank and they will be able to forward the refund to your new bank account. We just sent you an email with the *** number you can provide them. Also we just arranged a resend for you as well! 

    Customer Answer

    Date: 06/25/2025

     
    Complaint: 23257995

    I am rejecting this response because: I have told them several times that I AM NO LONGER A CUSTOMER AT THE BANK AND HAVE NO ACCOUNTS AT ALL WITH THE BANK. THERE IS NO "DIFFERENT" ACCOUNT WITH THE BANK. THERE ARE NO ACCOUNTS AT ALL. 

    Sincerely,

    **** *****

    Business Response

    Date: 06/25/2025

    Hello, we understand your frustration, but we can only issue refunds to the original payment method as outlined in our Terms and Conditions. This is standard practice for payment security and compliance.
    That said, we have already sent you the *** (Acquirer Reference Number) via email. With this number, you can contact your old bank and ask them to transfer the funds to your current account, even if you're no longer a customer there. The refund has been successfully processed from our side and is simply waiting for your old bank to release or redirect the funds.
    Additionally, as requested, weve arranged a re-delivery of two new pendants for you as a goodwill gesture.

  • Initial Complaint

    Date:04/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offers a 30 day money back guarantee on thier product. Their product doesnt work. I requested the refund and they are not honoring this. Please ask them to honor thier own policy

  • Initial Complaint

    Date:04/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these flea and tick collars for my dogs. They made my dogs sick and one also had a cough for a week after I took the collar off. I am trying to get the 100% refund they advertised. Weve been emailing for over 2 weeks then they sent me a number to call ************** which of course is not available at this time.

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a flea and tick pendant on 3/19/25 I paid $47.44. It was delivered on 3/28/2025 which is the day I put it on my dog. I emailed the company on 4/20/2025 for a refund which they advertised on their website for a 30 day money back guarantee. They kept telling me that the 30 days had passed since Id received the product, which it hasnt. My dog keeps getting ticks on her and I dont want this product anymore and have to purchase something else.

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the furlife pendant for my dog. I received it on March 31 and put it on her. The odor was very strong and within just a few days it seemed to attract MANY ticks to her. I asked for refund twice with no response. 3rd email they told me to give it more time. I asked for a refund again. No answer. Then when I said I was reporting them they give me a offer of 40% refund. I want full refund. It says in policy no questions asked. But the product is horrible. I can send you the emails.

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two dog collar Furlife tags. This product is supposed to repel fleas. It doesnt work. My dogs are infested with fleas and they have never had fleas before when using standard products like Frontline. This company offers a 30-day money back guarantee yet they wont give me my refund. I contacted them by email and received one response from their AI chat bot asking for pictures. Then no further response, resolution or refund.

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