Business ProfileforWag Labs, Inc.

I have been a dog ****** with Wag! since 2019, and I have never had an experience like I did on February 7, 2024 with someone who I think has created a fake account on ********************** I have asked TWICE to have this Chihuahua dog *************************** C. blocked on my end. No response. The person claims to be in the military, "away from home," says his/her mother "*****" will be at ************************************************** to release the dog for a walk and it goes to a unit number that's not on the building. I waited for 30 minutes for someone to answer me in the Wag! app. No response. This apartment has no such unit number for a "*****," and yet, I still tried to make it work. The pet owner conveniently waited for me to leave and sent me this "Hey girl" message as though me and this person were friends. Then the "military" person switched to saying (s)he was confused because this person didn't approve me doing the walk when I was CLEARLY approved for the walk. I contacted Wag! and got a $5 cancellation for going to ******* C's address at ************************************************** But I logged into the app today and someone left me a no-show review from Wag! saying I never showed up for a walk. I didn't have a walk at all on March 13, 2024, and this is the only walk this ENTIRE year that I had a problem with.Because their support option solely goes to this automated system that cannot answer personalized questions, I'm once again stuck with using the Better Business Bureau as my go-to. Anytime I email *************************************** or woof***************************************, I get the following message "Thanks for contacting Wag! You've reached a no-reply email address that is not monitored, but our 7 days a week customer care team is available to help via the Wag! app." This option used to work. Now you either deal with an AI-generated response or get hung up on by the emergency hotline. I want Wag! to explain why this review looks like it's from Wag! when Wag! never leaves reviews on dog ******** accounts and if it's from *******.