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Business Profile

Business Profile

Mexican Timeshare Solutions

Timeshare Cancellation

Business Profile

Mexican Timeshare Solutions

247 Jackson St

Hayward, CA 94544-1949

9:00 AM - 5:00 PM

Contact Information

247 Jackson St

Hayward, CA 94544-1949

9:00 AM - 5:00 PM

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BBB Rating & Accreditation

Accredited Since: 9/26/2012

Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

4.64/5

Average of 11 Customer Reviews

Customer Complaints

This business has 0 complaints

BBB Rating & Accreditation

Accredited Since: 9/26/2012

Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Overview

Mexican Timeshare Solutions offers timeshare consulting and cancellation services.

Products & Services

Mexican Timeshare Solutions service includes: Conciliation between timeshare developers and consumers. Cancellation of timeshare contracts.

Business Details

Location of This Business
247 Jackson St, Hayward, CA 94544-1949

BBB File Opened:11/21/2011
Years in Business:12
Business Started:1/1/2009
Business Started Locally:1/1/2009
Accredited Since:9/26/2012
Type of Entity:Sole Proprietorship
Number of Employees:10
Alternate Business Name
  • Traveler Professional Consulting Service
Business Management
  • Mr. Joe Gonzales, President
Contact Information

    Principal

  • Mr. Joe Gonzales, President

    Customer Contact

  • Mr. Joe Gonzales, President
Additional Contact Information

Fax Numbers

  • (714) 227-3662
    Primary Fax

Email Addresses

  • Primary

Industry Tip

BBB Tip: Timeshares

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Customer Complaints

0 Customer Complaints

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Customer Reviews

11 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Richard S

(5 stars)

02/03/2020

After having a Mexican timeshare for 16 years, my wife and I tried to surrender the membership with the Mexican Timeshare Resort on our own. We were told by the Resort that we have a “lifetime membership” and surrendering this membership was not possible. The Resort said we could transfer or sell the timeshare but we would need to find a buyer on our own. There are several hundred timeshares for sale in Mexico on various websites, they have no or very little value and in reality you cannot give it away. I contacted Mexican Timeshare Solutions with the intent to see what could be done with terminating our timeshare membership legally since the Resort would not terminate the membership with our numerous calls and emails. Mexican Timeshare Solutions asked for the pertinent details regarding our timeshare and they quickly determined that based on what I had tried to do, the Resorts response, and their knowledge of Mexican laws, legal action filed in the applicable Mexican court was the best solution to legally cancel this timeshare membership. We signed a formal contract with Mexican Timeshare Solutions with specific declarations on what I needed to do or provide and what they would do to terminate this timeshare agreement. I liked the terms and conditions of the contract, specifically that a fixed payment was stated in the contract, it was reasonable, and payment was due only upon the successful cancellation of the timeshare membership. They handled all legal matters including filing court documents and representing us in a Mexican court without our presence in court. They kept us in the loop with what was occurring throughout the process, submitted court documents and after the Mexican court hearing (several months after filing the paperwork with the court) we received an official Mexican court ruling document that states our membership had been cancelled with this Resort. Having this timeshare that we were not using and paying the yearly maintenance fees now behind us, I feel a tremendous burden has been lifted for my wife and me and for our children since they would be the beneficiary of this timeshare as stated in the Resort timeshare contract. I cannot speak more highly of Mexican Timeshare Solutions in their handling of our matter and would recommend them without any reservations. I only wish I contacted them immediately when my wife and I decided to terminate this Resort timeshare membership. Richard S January 2019
... Read More

Products & Services

Mexican Timeshare Solutions service includes: Conciliation between timeshare developers and consumers. Cancellation of timeshare contracts.

Business Details

Location of This Business
247 Jackson St, Hayward, CA 94544-1949

BBB File Opened:11/21/2011
Years in Business:12
Business Started:1/1/2009
Business Started Locally:1/1/2009
Accredited Since:9/26/2012
Type of Entity:Sole Proprietorship
Number of Employees:10
Alternate Business Name
  • Traveler Professional Consulting Service
Business Management
  • Mr. Joe Gonzales, President
Contact Information

    Principal

  • Mr. Joe Gonzales, President

    Customer Contact

  • Mr. Joe Gonzales, President
Additional Contact Information

Fax Numbers

  • (714) 227-3662
    Primary Fax

Email Addresses

  • Primary

Local BBB

Golden Gate Better Business Bureau

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.