Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction with Legal Zoom began on 5/29/25 to renew a subscription I told them I no longer need. Every few days they continued to charge my credit card. I would decline them use of the card. When I contacted Legal Zoom I told them I am my own Registered Agent and do not need this subscription and so want to cancel the subscription. They did not honor my request and were able to charge my card. I disputed the transaction with *********** but because I did not provide them "documentation" they put the charge through again. There is no documentation of my phone call with Legal Zoom customer service.I want my subscription cancelled and my $399 reimbursed. It is appalling to me that they would not honor my request to cancel my subscription.

  

  Business Response

  Date: 07/25/2025

  Hi *******,
  
  Thanks for your feedback on the Resident Agent process and your patience. I have escalated your case to our customer care team to review, and someone will reach out to you soon by phone or email to discuss.
  
  Regards,
  *****

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have received a refund and the subscription is cancelled.
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have discontinued services, and waiting for refund check since 3 July 2025 , Been over 2 weeks and no check. July ******* , Sincerely ****** ******,

  

  Business Response

  Date: 07/21/2025

  Hi ******,
  
  I have reviewed your feedback here and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to find a resolution.
  
  Regards,
  *****

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Onv6/19/2025 my **** card was charged twice by Legalzoom. Once for $249 and another for $231,83.I have never heard of this company, contacted them, nor provided them with my credit card information. I do not have a business.This was a fraud and a scam, and I have contacted my card to dispute both these charges. If both of these charges are not reversed, as I am over 65 years old, in ******, I'm allowed to file a criminal fraud claim against them with the state, which I intend to do if these false charges are not corrected.

  

  Business Response

  Date: 07/18/2025

  Hi ****,

  I have submitted your information to our **************** for immediate review.

  Regards,

  *****

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LegalZoom keeps trying to charge my credit card without my permission. I have had multiple customer service calls with them, and they have assured me that they have cancelled all accounts with them however they continue to try to charge my charge for no services rendered. The latest attempt was for $399. I informed them a couple years ago that I no longer want them as representative for my ***. The *** was never active. I have been charged thousands from them.

  

  Business Response

  Date: 07/18/2025

  Hi Kaitlyn,
  
  Sorry to hear about this experience. I have forwarded your issue to our customer care team for escalated review. Someone will reach out to you by phone or email soon to discuss your case.
  
  Regards,
  *****

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was not informed there would be an additional $230 charge for legal zoom to complete all the forms necessary for establishing a 501c3 corporation.

  

  Business Response

  Date: 07/17/2025

  Hi *****,
  
  I have reviewed your feedback here and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to find a resolution.
  
  Regards,
  *****

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Registered Agent with Compliance Essentials renewed in June, 2025 with a $200 price increase, going from $299 to $499. This is a ridiculous change in price for the same service. I tried to refuse the charges on my payment card but was asked to talk to LegalZoom. Legalzoom's response was that a refund for a canceled annual subscription was impossible. They could only offer me last year's pricing, so essentially I would be paying $300 for a service (Registered Agent) that I wont use or need as I have already transferred to a separate service for a much lower price. The fact that this is not only happening to me but other customers are filing complaints should tell you how egregious this is.

  

  Business Response

  Date: 07/15/2025

  Hi ****,
  
  Sorry to hear about this experience. I have forwarded your issue to our customer care team for escalated review. Someone will reach out to you by phone or email soon to discuss your case. For email, we will use the phone number and email address on your LegalZoom account, which are different than those provided in this complaint.
  
  Regards,
  *****

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The customer support agent, ****** ******, called and was very gracious in listening to my concerns and has gone ahead to issue a full refund for the canceled service.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *********** package from LegalZoom on May 19, 2025, for a one-time payment of $686, believing that this included all necessary services to form my business. At no point during the checkout process was it made clear that I was enrolling in recurring subscription services.Shortly after the initial purchase, I was charged an additional $199 on May 28, 2025 for a "State Compliance Filings Renewal" and $49 on June 18, 2025 for a "Business Attorney Plan Renewal." I did not knowingly authorize or sign up for these ongoing services, and there was no obvious notice or option to opt out.I reached out to LegalZoom immediately upon noticing the charges and requested a refund. They responded stating that the subscription terms were disclosed at checkout and that because I had passed their 30-day refund window, they could not issue a refund. However, I maintain that the terms were not clearly disclosed, and the recurring nature of these charges was not presented in a transparent or prominent manner.I believe this constitutes misleading billing practices and a lack of informed consent. I have not used the additional services tied to the subscription charges. I respectfully request a refund of $248 for the charges I did not knowingly agree to.I am filing this complaint with the hope of a fair resolution.

  

  Business Response

  Date: 07/15/2025

  Hi ********,
  
  Sorry to hear about this experience. I have forwarded your issue to our customer care team for escalated review. Someone will reach out to you by phone or email soon to discuss your case. For email, we will use the email address on your LegalZoom account, which is different than the one you used in this complaint.
  
  Regards,
  *****

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5 June, I paid LegalZoom $800 for the concierge service for the disillusionment of my LLC. I was supposed to get a phone call 24 hours to start the process. I never received a phone call. I have now reached out to LegalZoom 10 times to escalate the issue and to have someone call me back to start the service that I paid for. No one will return my call although I have escalated it to upper management. Every time I call they say someone will reach me within 24 hours and no one ever does.

  

  Business Response

  Date: 07/15/2025

  Hi *****,
  
  Sorry to hear about this experience. I have forwarded your issue to our customer care team for escalated review. Someone will reach out to you by phone or email soon to discuss your case. For email, we will use the email address on your LegalZoom account, which is different than the one you used in this complaint.
  
  Regards,
  *****

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LegalZoom charged $1,274 for undelivered and unauthorized *********** January 2024, I paid LegalZoom $441 for a Premium DBA filing service in the state of *******. The service was never completed. LegalZoom later admitted this and issued a refund only after multiple requests and escalation efforts nearly 18 months ******** addition, I discovered that I had been charged $49 per month for 17 months (totaling $833) for a Business Advisory Plan subscription that I did not knowingly enroll in and never used. These charges were not clearly disclosed during checkout, and I received no communication alerting me to the ongoing subscription.Despite numerous attempts to resolve the issue directly, LegalZoom has only refunded the original $441 and has failed to provide any resolution or further refund for the $833 in unauthorized subscription charges. Their customer service responses have been vague or noncommittal, and no one has confirmed whether the subscription refund will be honored.LegalZoom presents itself as a legal service provider but is not a law firm. Customers can easily be misled into expecting attorney-level accountability and support, only to receive minimal customer service and automated responses.This complaint seeks a full refund of the $833 in subscription charges and a public record of LegalZoom's failure to provide transparency, customer care, or ethical billing practices.Desired Resolution:A full refund of $833 for the unauthorized and unused Business Advisory Plan subscription.

  

  Business Response

  Date: 07/14/2025

  Hi ******,
  
  Thanks for your feedback on this process and sorry to hear about this experience. I have escalated your case to our customer care team to review, and someone will reach out to you soon by phone or email to discuss.
  
  Regards,
  *****

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Further, a full refund was received.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07 Jul 2025, I was charged $199 from LegalZoom. I did not approve of this purchase and I have not used Legalzoom in the past year. They charged me automatic subscription last year also which I did not noticed. Yesterday when I saw the charge on my credit card, I contacted legalzoom requesting refund for the charge thay charged yesterday for the upcoming year. I am not planning to use Legalzoom anytime soon. They refuse to give me a refund and tell me that there will be no charges going forward starting 2026. I am very upset about this that I am not planning to use the service in the upcoming year and I should be able to cancel the charge within a day for the future. This is a bad bussiness practice that a company will not return the charge for not providing a service. Requesting refund for the charge they charged me for the upcoming year which was posted on the 7th.

  

  Business Response

  Date: 07/14/2025

  Hi *****,
  
  I have reviewed your feedback here and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to find a resolution.
  
  Regards,
  *****