Reviews

Review Details

• Review fromAbigail L

  Date: 02/29/2024

  4 stars
  Bambee is there when we need them. I find it easy to schedule time with my HR Rep and well as having my questions and needs answered.

• Review fromRhona F

  Date: 02/27/2024

  1 star
  We also had a terrible experience with Bambee. We signed up on December 7th for a 2-year contract. Within the first few weeks we had a whole new HR team. There were numerous miscommunications about phone calls and set-up issues. The system kept crashing on me when I tried to input our employee data. Still, I persevered. The main focus for the first month was to get our payroll up and running. Unfortunately, they were unable to make that happen. Because of their inability to get payroll running on time and the other frustrations, we asked to cancel and for a refund. They refused. We offered to pay for setup and for some months of service (though we didn't really months of service). They refused. We asked to see the contract - there wasn't an actual contract, just the terms and conditions on the site when we first set up the account (which I couldn't ever access after). It was 15 pages of small type which included a note that fees were non-refundable. I would understand if we had been using them for months - but we never actually got to use them because the one thing we were focused on having them do-payroll-was not actually able to run. And we requested a refund immediately. I would not recommend them for anything.

• Review fromJamie M

  Date: 02/26/2024

  5 stars
  The onboarding process has been quite wonderful, with support and care each step of the way. Our sister company has been a customer for 3 years now and I'm looking forward to fully embracing all of the promising aspects the platform offers!

• Review fromJohn B

  Date: 01/30/2024

  1 star
  This company is in sunset mode. They do not have the capacity to support customers having laid off most of their HR managers. They also engage in questionable tactics to push new customers to leave a 5 star reviews during the onboarding process where there is a false perception of utmost care and support which becomes nonexistent after the process and it's too late to get a refund. If you want to cancel your account, it's almost impossible to get a hold of anyone. Their web portal is buggy nightmare. Do you think it's safe to store sensitive information? I don't. You are also not able to access your data after canceling and they have an indefinite data retention period.

• Review fromJAIME P

  Date: 01/26/2024

  1 star
  I am reaching out to express my extreme dissatisfaction and frustration regarding the recent charges made to our account without authorized approval. We attempted to participate in the trial period, but unfortunately, the team members were not aware of the rules specific to our state. This lack of knowledge made it clear to us that Bambee's services were not suitable for our needs. We promptly informed the account manager of our decision PRIOR to our trial period be over, even leaving a review to emphasize our dissatisfaction and disinterest in any further services beyond the trial. Despite this, our account was charged a substantial amount of $7,000 on January 23, 2023, and to our shock, Bambee denied our request for a refund. It is crucial to note that we NEVER utilized the services provided. In an attempt to resolve this matter, I spoke with a Senior account representative and made it explicitly clear that we have no interest in utilizing Bambee's services and require an immediate refund. To our disappointment, we received an automated reply stating that no refund is available. I want to emphasize the importance of caution to others considering the trial period with Bambee. Based on our experiences so far, I can only imagine the magnitude of challenges this company may present once you decide to work with them. This situation has left us deeply unsatisfied and concerned about the integrity of Bambee's practices.

• Review fromAdilea S

  Date: 01/18/2024

  1 star
  Absolutely unhappy with their ***************** You cannot get a hold of anyone! Supposedly you can chat with a representative OR you have to schedule a call. I scheduled a call for today, ****** 18 to help me onboard a contractor who I mistakenly terminated. Contractor's invitation email was sent to the wrong email address. I have tried ALL day to get in contact with someone who can help me. This is really upsetting because our contractor is scheduled for payment next week. I do not understand why there isn't a dedicated team to help. Also, there response time is horrible! I hope small and big businesses DO NOT buy their product. This company operates by misleading their customers. Do not use Bambee ever!

• Review fromChris H

  Date: 01/12/2024

  1 star
  ************* They take your money are run. Services are horrible. Can't run payroll or track time. No response to requests. No assistance. Have to jump through loops to get cancellation and they still throw charges at you.

• Review fromRicardo S

  Date: 12/13/2023

  1 star
  I have reached out 3 times for a charge on my card for $4000 that was not authorized and they have yet to get back with me.

• Review fromJonathan C

  Date: 12/07/2023

  1 star
  They also charged me twice without my knowledge. This company is a complete scam. Their services are subpar but once they have your information they keep it locked up. My company had 990 HR documents being stored by them. When I hired an internal HR resource they said the only way I could access them was by individually downloading each one. I put my account on pause, but while on pause they "changed" their policy stating you can only be on pause for 3 months (I had no idea!) it was out of site out of mind. Until they started charging me again, which was MORE THAN DOUBLE what I was paying before. After not logging on for 9 months I was charged several thousand dollars. This company is unethical, I highly suggest staying away for any small/medium businesses.

• Review fromTyler F

  Date: 11/16/2023

  1 star
  I ran into some issues with Bambee with billing. They charged my card without permission and then they wouldn't refund me.