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          Tote Bag Factory has 1 locations, listed below.

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            Business ProfileforTote Bag Factory

            Fabric Bags
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.3/5stars

            Average of 142 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/22/2022

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offer custom tote bags. 

            Business Details

            BBB File Opened:
            2/16/2016
            Years in Business:
            10
            Business Started:
            3/16/2014
            Business Incorporated:
            10/17/2014
            Accredited Since:
            11/22/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Totebagfactory
            • Smart-K LLC
            Business Management
            • Mr. Sel Demirci, CEO
            Contact Information

            Principal

            • Mr. Sel Demirci, CEO

            Customer Contact

            • Mr. Kaan Aydemir, Operations Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/23/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            We placed 3 separate orders with the Tote Bag Factory for custom tote bags and paid in full for all orders at the time of the order.May 10, 2022- Order ****** for ***** custom totes- no issues June 27, 2022- Order ****** for ***** custom totes at a rate of $4.12 per bag ($37,080/9000 bags)- **** tote bags arrived damaged and unusable; Weston ***** is owed $22,248 July 28, 2022- Order ****** for ***** custom totes at a rate of $4.12 per bag ($37,080/9000 bags) - Weston ***** received 2,592 out of ***** totes in acceptable condition. But two pallets arrived damaged and unusable, and were picked up by the freight carrier/returned to vendor; Weston ***** is owed $26,400.96 Total owed to Weston *****: $48,648.96 *** stated that our June ******************************** August 2022. The order was broken up into two separate shipments. Though the first half of the shipment arrived intact in August, the second shipment of two pallets was delivered, without warning, without tracking information, and without confirmation of delivery, over the Labor Day weekend (September 2022). Because we had no warning of the delivery, the pallets remained outside during the holiday weekend, in heavy rain, for multiple days. When our operations resumed on Tuesday, September 6th, we discovered that none of the **** bags were salvageable due to mold. On September 7th, we reported the unusable bags to the *** (within their reporting window). Our July 2022 order was still outstanding. We directed *** to deliver the order in January 2023. 1 pallet was delivered on April 19, 2023 (arrived late but in acceptable condition). The remaining 2 pallets did not arrive until May 1, 2023, and they were damaged and unusable. *** arranged pickup for these two pallets.Despite multiple requests and more than a year of communication regarding their service, *** has never refunded us for the thousands of damaged tote bags.Weston ***** requests a refund of $48,648.96 for the damaged totes.
            Read More

            Customer Reviews

            142 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jamie H

            02/16/2024

            In September of 2022 I placed a large (for my small business) order for Santa Sacks. When my order was received, the bags appeared to be fine and were stored for use as needed. However, as I started to work with the bags to create custom orders for clients, I came to find that the quality of the bags was pretty awful. Several of the red bags had black markings on them that could not be removed.Small water droplets that landed on the bags when ironing and/or when attempting to spot clean the dark markings, left permanent water spot stains on the bags. The red color of the bags bled easily (just by slightly rubbing with my hand on the fabric, or when the bag brushed against other fabric and clothing.The bags are advertised as being "high quality" and "reusable." However, an item that is not capable of withstanding water droplets is not "high quality" and the fact that it can not be washed (a fact not disclosed in the products description) makes it not exactly "reusable" either. I reached out to the company requesting a refund and/or replacement and included photos of the issues, but my request was made outside the 30 day window, which I understood. However, I felt it was appropriate to leave a review of the product on the company's website for other buyers to be aware of the products issues. After posting my review, I noted that the company relegated it to the very end, along with other less than favorable reviews (4 stars and below) while the most favorable reviews (five stars) are organized by date. I believe since then, they've removed my review all together.With no way for customers to filter reviews by date or rating, it seems as though the company attempts to hide negative feedback by burying unfavorable reviews. It's incredibly misleading.

            Tote Bag Factory Response

            02/26/2024

            As stated in our Return Policy on our website you can return or exchange unused items within 30 days of the purchase date without any questions asked. Unfortunately, since your order dates back to September 2022, we are required to enforce our policy rules. Thank you for your understanding.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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