Business ProfileforCredit Cube

The loan was 2000 dollars.I did get into financial issues during that year so interest had accrued which is understanding. Credit cube offered plans to settle the loan.I emailed them.July 20th ************************************************************************ this email,paying in 8 monthly installments of 382.73.By sending this email I agree to verify my payment information with the agent in case it's needed.I sent an email to collection department. I decided to call and a guy answer the phone.This guy said his name was **** but I can tell from the call it was either someone from *********** or *****.The guy said he did not get email and he kept going back and forth with me so then we came to an conclusion to pay ****** for 8 months.Oct 1st,2023 at 3:07pm I emailed them because I went on website it did not show the payments that I had made, it just showed interest accruing. I emailed them and advise them to send me the overview of payments I have made.I also sent my Id because I am a Georgia resident.I got an email Oct 2,2023. I paid 8/24/2023 ****** and 9/22/2023 ****** and that the next payment 10/24/2023.During those 8 months ****** was taken out of my bank account.It was only one month that the payment did not go through. That was November 2023.I called to make double payments in December 2023.I also change my bank account information with them.During the call with customer service woman which was recorded.I ask the lady,would my last payment be 3/22/2024.The customer service lady confirmed that the loan would be completed and I would not owe anything.I emailed the collection **** Dec 26 and I advise them I need an overview of payments I have made.They did not respond so I sent an email again Jan 2,2024 at with a screen shot of email I sent Dec 26.The overview in email showed I made 5 payments of ******.My last payment was ****** 3/22/2024.They sent me an email 3/24/24 saying my payment of $6,288.76 did not go through Without Authorization or confirmation