Complaints

This profile includes complaints for Fairfield Subaru's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fairfield Subaru

  2525 Martin Road Fairfield, CA 94534

• 

  Fairfield Subaru

  2501 Martin Rd Fairfield, CA 94533

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car here for a recall. They refused to do the recall so I contacted subaru of ******* the corporate office they said they would cover whatever repairs and to schedule an appointment with the dealership and they would keep in contact with the dealership. I called the dealership and they lied said that the parts are on back order and can not schedule me, then I said that other dealership say they have the parts they then lied and said oh we cant schedule you an appointment until subaru confirms they will pay for it. Then they say you cant schedule this appointment unless your paying out of pocket. I said that is fine just schedule it so I can get my car fixed then they said that they cant not schedule the appointment at all and they refuse to fix my car. As well as the last time I was in there for this issue they never gave me a receipt or anything that was done on the vehicle no paperwork.

  Business Response

  Date: 10/20/2023

  This customer is not welcomed to our business for any type of dealings due to him using unacceptable and derogatory language towards female employees on his last visit. We have flagged his file as NO LONGER WELCOMED We don't tolerate any verbal abuse or foul language towards our employees male or female. . We value our employees mental health.

  Kind regards,

  ************************;

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/9/2023, I signed a contract to purchase a Used 2019 Chevrolet Equinox On 4/11/2023, I realized that since I am newly retired, I could not afford to make any car payment I thought this purchase was covered under the 3-Day Return Law The dealer said I should have paid for that coverage--which I didn't The dealer is refusing to accept the car back when it was purchased less than 48 HOURS AGO On 4/11/2023, I parked the car on the lot and left the keys on the desk in front of the general manager "*******", who said I will still be held responsible for the car anyway...I apologized and explained again that I could not afford to keep the car and left the keys on the desk and the car in the lot.All I want is to return the car and cancel the contract

  Business Response

  Date: 04/25/2023

  as a good customer service we provided the customer with a full refund.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1, 2022 I took my vehicle a Chevrolet traverse LT 2019 in because my emergency light switch was stuck on. On September 2 ,I was told via text that my vehicle needed a brand new switch with no estimated time of arrival. on September 6 I made an attempt to reach out to them because I had not received any updated information. They again told me that they did not have an ETA on the parts. On September 8 I received an update text message saying that they still did not have an estimated time of arrival for the part. On September 12 I reached out to them again to ask about any updates and they responded that GM had not updated them on the arrival time of the parts. On September 19 I try to reach out again and ask if they had a loaner vehicle because they had my vehicle for an extended period of time. They replied to me that they do not have loaner cars at their location. Today September 28 at 9:30 AM I made a call to the BBB and BAR about my issue. I then tried to call the dealership directly and tell them that I have made this attempt to call BBB and BAR. When I called I asked to speak to the auto repair department and I explained this information to them. They responded by telling me we will have a mechanic take a look at your vehicle right away. The issue I have with this is that my vehicle has been in the shop since September 1. I do believe my vehicle should not have been in the shop for this extended period. They told me that they got the light switch turned off and that my vehicle is ready to be picked up if needed. My concern is that **************** law requires that my emergency lights work. I need help finding a resolution to this issue. The dealership is Chevrolet of Fairfield. ******************************************************** The emergency light on my vehicle has a recall issue. Its also still not fixed, what can I do

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fairfield Chevrolet ******, I was rude to their employees and they had informed us that their business was short handed. 
  That is so False! I believe the calls are recorded for the protection of the business and the consumer, Im requesting the calls to please be pulled. At no point did the business inform myself or son that they were short handed. Also, they stated I was rude. Well, I had the vehicle taken to a sister dealership of theirs and no problem as far as COMMUNICATION or ******** was ever mentioned!

  Infact, their sister dealership was so much more organized and friendly compared to this dealership. As I said in my previous response, they, staff of Fairfield Chevrolet should be more empathetic to the consumers that have never had to deal with major repairs and do not know the protocol.

  please pull the calls. Thankyou.

   

  on Ill be able to get a straight answer on roughly how long it takes to order the transmission, do we have a deductible, and what is Fairfield Chevrolets process when dealing with major repairs? By the way, the major repair turned out to be the truck needing a brand new transmission. (Metal Shavings in Transmission) When I went to Fairfield Chevrolet, I encountered ***************************. This is where All the problems started. When trying to get a straight answer regarding the process of the repairs ******************** began to contradict what had previously been said?As I question ******************** about his responses, I never was rude nor loud. ******************** seemed to become frustrated and at this point stated, They would refuse the right to work on the vehicle. He then stated, That I mentioned something about contacting an attorney. As I explained to him, what I said was. Did I need to contact an attorney to find out what our rights are as a consumer? HORRIBLE EXPERIENC!

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18005834
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/20/2022

  This customer was rude to our employees and stressing out as if we have any way to get the work approved any faster by her extended warranty company. We as like every other business are short handed, when someone has no respect for others we respectfully decline to work on there car/truck

  Business Response

  Date: 10/14/2022

  this customer is not welcomed back to our store. We don't want to do business with them. Sincerely ************************;