Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They gave me wrong information about a car that they sold me. Lied about how long it would take to charge

  Business Response

  Date: 06/27/2025

  We are already took the car back and helped the customer get a different unit. this has been handled correctly and to customers satisfaction. 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car I paid an extra $4000 for the extended warranty which I was told bumper-to-bumper lifetime warranty by the sales representative. Had my wife take the car in for electrical issues they handed her a bill for 7500 said she had no warranty I showed up they found the extended warranty all of a sudden blew the motor at ****** miles. They gave us a hard time but did eventually The new motor. Now at ******* the motor blew again this time they say its not knocking so its not covered even though theres no compression it has to knock these people are freaking idiots. Ripping off many many people go on yelp see all the complaints. do not give them any money or purchase a vehicle for any reason.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My transaction was done on 06/2022. I paid around $5,000 for the direct deposit on a new vehicle. The business committed fraud within my contract. I came in asking for a finance agreement (auto loan). Two years later after looking into my car vin number, I was told by another company that my car is being leased to me. I have financed a car before and know the process of financing a car so this was not a mistake and therefore has been fraudulent to me as a consumer. Nothing within the contract was discussed regarding a lease agreement. I received and signed false paperwork. Had it been discussed, I would know that the contract was a lease agreement. I have since experienced misrepresentation of paperwork, negligence, and a failure to disclose required information. After going to the manager to discuss what can be done, I have only been given an option to refinance or return the vehicle but this will mean starting over and thousands of my hard earned money going down the drain for a car that I want to keep. This dispute is to bring awareness of the scandal this business has made. It is also a matter of consumer protection. I have since decided to find legal solutions due to the negligence and misrepresentation that I have experienced as a consumer. All I want is to have my intended purchase of the vehicle adjusted within my contract if it is possible. The dealership knew what they were doing and only changed the contract after I was baited to test drive/ keep the car for a day to see if I would still want to keep it. I hope nobody experiences such a dishonest and unprofessional service and I want to bring awareness to the BBB regarding this issue.

• Initial Complaint

  Date:11/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At ****** miles, my car was making strange grinding noises, so I stopped by my mechanic on July 26, 2024. He checked my oil and said it was so low it was almost all burned up. For safety, he filled it no charge so I could safely get to **** *** performed an oil change and started an oil consumption test. At this time, the car was under warranty. The paperwork said vehicle must be driven ***** miles and checked again. Before ***** miles were up, we were supposed to go on a trip, so I asked if it would void the test if we checked it early, also I was concerned about the car's safety if the oil was low. If they had told me no, it's too early, I would have driven it more to achieve a more accurate test. They approved it and it barely passed. I believe that they performed an inaccurate test by not sticking to the ***** miles required on the paperwork, and they also screwed me over by thus voiding my warranty. I persisted, asking them to redo the test, which we did, and ***** miles later it failed. The first test was a false pass. I believe their failure to correctly diagnose my car lead to a delay and thus allowed my warranty to expire. Due to this failure, they cost me my warranty coverage, and my car was diagnosed as having a worn piston, which caused the leaking, and since there is no repair for this, my car needs a whole new engine. I believe since the first test was not performed properly and they failed to diagnose my car in time, the dealership should be responsible for costing me my warranty which would have covered the cost of the new engine.

  Business Response

  Date: 12/04/2024

  The *********** has approved a new engine we will be taking care of this customer.

  Thanks,
  
  Abe

  Customer Answer

  Date: 12/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2022 *** to the service department of this Dealership in May 2024. My Air Conditioning was not working. They diagnosed the issues and in 10 days returned the vehicle. After two weeks the A/C failed and I returned the vehicle back to the dealership for repairs. They indicated the parts for the original fix failed and needed to be reordered. Again, they had my vehicle for 10 days pending the arrival of the parts. Once the vehicle was repaired I took delivery. After another two weeks, the A/C broke again. They, again said the parts had failed and new parts would be ordered and installed. After another lengthy wait, the car was repaired and returned. As expected, my A/C has once again failed. I spoke to the service manager and he said it must be the parts, we did everything right. *** corporate told me there is NO indication of any parts failures of this type and this explanation seems not plausible.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a new EV9 on July 7, 2024. Vehicle had approx. 38 miles on odometer when delivered. We drove the vehicle about 450 miles and noticed the front driver side tire going low. We took it to discount tire for air and they told us there was a plug in the tire. We contacted *** North County on multiple levels up to and including the General manager who didn't respond. We were told on a phone message we must have plugged the tire and they wouldn't provide a new tire. We contacted *** corporate and they referred us to the dealer. We ultimately replaced the tire at our cost through Discount tire and have the damaged repaired tire. We have the message recorded from *** North County. My family was put at risk, we are grateful the tire didn't deflate at speed. We would like to be reimbursed for the tire we had to pay for, this does not account for our time and effort communicating with them and working with Discount Tire. Just reimbursement. Thank you for your help, we appreciate your time.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TLDR: North County Kia sold ** the WRONG sized spare tire for a new ****** ES and refused to provide the correct size at no cost.This concerns the PARTS DEPARTMENT:My daughter purchase her first new car. It was a 2018 Kia ****** ES from North County Kia (NCK) in ********* on November 24, 2017.The spare tire was not included in the purchase price. We immediately ordered one on December 17, 2017. The placard/sticker inside the drivers door said that the front and rear wheels were 17 and the spare was a 16, (which seemed strange at the time). We immediately purchased the spare tire for $228.97 from NCK. We felt not having a spare was a serious safety issue since my daughter would be driving on many trips outside **********. Fast forward to February 3, 2024. I noticed a damaged right front tire from a pothole on her ****** when she visited our home. We took her spare out and attempted to install it on the car. It would not fit. The 16 wheel consistently would hit the brake caliper during the installation and would not seat. We re-indexed the wheel five different times (lining up the wheel studs) trying to get the wheel installed but it would not slide over the caliper. I took the wheel/tire assembly to NCK parts department at 2:30 pm but it was Saturday and they were closed. I called NCK parts department on February 5, 2024, and spoke to a guy who said that since the part had been installed on the car, they would not take it back. I explained that they sold it to me based on their information and it was not my fault it would not fit. He said his manager would call me back. She never did. My son called and was told that even though we had an invoice# it was too old and no longer in the system. A replacement 17" tire would cost another $250. We did not orginally special order the WRONG part. I had spend another $207 to purchase a 17" tire from Discount tire and a 17" rim from the salvage yard.

  Business Response

  Date: 03/01/2024

  I will connect with ********** Supervisor and look into this matter. 

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/13/22 North County Kia replaced the engine in our 2017 ***************** which we purchased new from North County Kia. This was replaced under a class action lawsuit due to rod knock in engine. After replacement of the engine we experienced the engine sputtering from EV mode to gas mode with the engine light coming on. North County Kia originally diagnosed the problem as build up on the carbon intake and we paid for the replacement. This did not fix the problem. The car was then diagnosed with a bad cylinder coil after having our car for 5 months at their dealership. The car has now repeat the engine sputtering problem again. This engine has not run properly since the replacement. We have reached out to Kia ********* to intervene (1. Case #******** 2. Case # ********) and they have not even returned phone calls. We have an engine replacement not properly working which will not pass smog with an engine light on. We will be unable to register and drive this vehicle due to the fact North County Kia and Kia ********* will not fix the engine they replaced in our vehicle.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested mechanic (**** Auto Pros) to do a diagnostics on the 2015 *** *** (VIN: *****************) because they installed a crank shaft sensor a few months ago; we wanted to see if this was current issue of car for a free warranty replace & install. We started having issues with the car again and we plugged in our KSDS portable error unit and the code P1326 came up. ******************** also had the same Code P1326 in their diagnostics test (attached result). We received a quote for our 2015 *** *** from same mechanic to replace engine using code KSDS P1326. We called *** **************** *************) to see if we are covered based on this P1326 *********** confirmed that we are. We took car to North County KIA of *********, ** to process a warranty to replace engine free-of-charge. They told us they need to confirm the code ************ did based on 1st diagnostics test (attached result); but then they ran a different 2nd test & stated that we are not covered based on *************************** A Pass/Fail, "Bearing Clearance Measurement Result" test. They inferred it was valve train noise (attached result); they said we are now not covered for engine replacement based on claiming that the top of the engine is not covered. They also mentioned that the Knock Sensor is triggered by something else but not KSDS: P1326 (even it is the only code that popped up on the first *** test). This is a shady tactic to avoid paying out a 15-year extended warranty claim to replace the entire engine that we are *********** based on the phone call that we had with the **************************** ******* representative as well as the first test that North County Kia took which found the same Engine Failure Code KSDS P1326 as the mechanic found (**** Auto Pros) as well as the portable measurement tool that we plugged into the *** which provided the same code. The only reason they say no is because of their proprietary software that states the bearings pass their second test.

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I was in an accident with a car that I purchased through North County KIA I continuously called the dealership to get information on the refunds I was supposed to receive for cancelling some items that were purchased with the car. Not only did I need this information, the *** claims specialist needed them also. Instead of the specialist reaching out I had to call the dealership almost every single day, for almost two weeks, to get any information from them. Unfortunately, all I was met with was, "We don't have that information." or "So and so that was supposed to help you with this is not in the office today and will call you tomorrow." Not once did I ever receive a call back from ANYONE at the dealership. Overall, they were absolutely no help. Now, I may be faced to pay the remaining amount of money for the car without the *** insurance that I paid for to help me!