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Business Profile

Tax Return Preparation

Tax Network USA

Reviews

Customer Review Ratings

4.37/5 stars

Average of 164 Customer Reviews

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Review Details

  • Review fromJuan P

    Date: 11/15/2024

    5 stars

    Juan P

    Date: 11/15/2024

    Ive worked with this tax network longer than a year and I appreciate the help and work they have done for me with my taxes and for reducing my debt. I definitely recommend working with this tax company any day!

    Tax Network USA

    Date: 11/19/2024

    Dear ****,Thank you for your positive response regarding the work we did on your case. We take great pride in the services we provide to our clients, and its always rewarding to hear that our efforts have met your expectations.We are truly pleased that youre happy with the outcome, and we appreciate the trust you placed in us to assist with your case.Should you need anything further, please dont hesitate to reach ******** regards,
  • Review fromDavid H

    Date: 11/13/2024

    5 stars

    David H

    Date: 11/13/2024

    Just want to say tax network has bent over backwards for me, Ive been enrolled in there program for a year and they are super flexible and super efficient. If you need your taxes done properly tax network will take care of you!!

    Tax Network USA

    Date: 11/14/2024

    Dear Mr. *************** you so much for sharing your positive experience with us! Were thrilled to hear that our efforts to work closely with our clients and achieve the best outcomes have made a difference for you. Your satisfaction is our priority, and your kind words inspire us to keep striving for excellence.Warm regards,
  • Review fromNikki L

    Date: 11/06/2024

    5 stars

    Nikki L

    Date: 11/06/2024

    Tax Network USA practically saved my life , I was getting garnished on the verge of having my bank account levied again and they were able to completely stop the garnishments and even got the levies put on hold then completely stopped , They made the process very clear and told me exactly what I needed to do . With a little work we were able to fix all my problems , My case manager ****** was very helpful with updates along the way and always made sure I wasn't left in the dark I highly recommend anyone facing these kind of issues to contact Tax Network USA.

    Tax Network USA

    Date: 11/07/2024

    Thank you ***** for taking the time to share your experience! Were honored to have earned your trust and appreciate your business greatly. Our team strives to get the very best outcome to our clients.
  • Review fromBarbara D

    Date: 10/30/2024

    5 stars

    Barbara D

    Date: 10/30/2024

    It was a pleasure working with Tax Network USA. They were all professional, courteous and helpful. They got right to the point that the taxes I owed would be reduced. All relevant paperwork was sent to me promptly. They ensured a smooth and simple process. I'm extremely pleased and highly recommend them.

    Tax Network USA

    Date: 11/01/2024

    Dear *****,Thank you so much for your thoughtful and positive feedback. It was truly a pleasure working with you, and we are delighted to hear that you had a smooth and satisfactory experience with Tax Network USA.Our team takes pride in being professional, courteous, and efficient, and its rewarding to know that our efforts have made a difference. We are glad we could simplify the process for you and help reduce your tax obligations. Your recommendation means a great deal to us.If you ever need any further assistance or have questions in the future, please dont hesitate to reach out. We are always here to help.Thank you again for choosing Tax Network USA!
  • Review fromKathleen S

    Date: 10/30/2024

    3 stars

    Kathleen S

    Date: 10/30/2024

    On 9/25/24, I received a letter from the **** of State stating that I could not get my passport because I owed back taxes for 2009 and 2012. I called the 800# on a flyer that I received (and saved), as I had been unable to resolve this issue in the past - having spent $1500 on a CPA in 2011 who did nothing over a two-year period. Since I was experiencing serious cardiac issues, I did not have it in me to "fight" with the ***. Fast forward to 2024 - I have a trip planned to ****** with my adult children. However, I cannot travel abroad without my passport. After receiving the letter, I contacted Tax Networks ***. I received a return call the next morning at 10AM (ET). During my call, I mentioned that there were three issues: (1) passport was being held pending arrangement with the **** (2) back taxes were owed for tax years 2009 and 2012; and (3) there is a lien on my property.Good results: (1) There was a five-week turnaround for my passport - only 9 days before departure); (2) I was placed on a payment plan for 2012 - not the ultimate since there was no deal at all since I was stuck paying the whole amount due plus the penalties and interest; and (3) for 2009 they got good results as this was wiped clean. The only reason I agreed with the payment plan for 2012 was because I needed my passport. I sent emails DAILY to my Case Manager (CM) so as not to get lost between the cracks [VERY IMPORTANT].Disappointment: I communicated with my CM about the lien on my property and inquired as to how to move forward. They want to charge me extra for that! I expressed my disappointment in that I assumed that this would be included since I paid $7500. Luckily, my best friend is the former Registrar of Deeds so I am able to move forward with removing the lien without having to pay them anymore ******** for my rating: (1`) passport - 5; (2) back taxes owed for 2012 - 3; (3) back taxes for ******; and (4) lien on property - 0. 13 divided by 4 is 3.25 out of 5.00.

    Tax Network USA

    Date: 11/01/2024

    DearKathleen,Thank you for taking the time to share your detailed experience with Tax Network USA. We genuinely appreciate your honest feedback, as it helps us understand our strengths as well as areas where we can improve our services.We are glad to hear that you experienced some successful outcomes, such as the resolution of your passport issue in time for your planned trip to ******, as well as the favorable outcome for your 2009 tax year and the arrangement of a payment plan for 2012. We understand how stressful it must have been to face these issues, especially while dealing with health challenges, and we're pleased that we could help alleviate some of that burden.We also acknowledge your disappointment regarding the lien on your property. Our service packages are tailored to specific tax-related issues, and we strive to be transparent about any additional fees required for services outside the original agreement. However, We are glad to hear that you have found an alternative way to resolve this matter.Your feedback and rating are valuable, and we will use this information to enhance our services and communication in the future.
  • Review fromChristine G

    Date: 10/29/2024

    5 stars

    Christine G

    Date: 10/29/2024

    I hired this company to help me handle a significant debt I had accrued with the *** a year ago. My case manager is ***** ***** and my legal counsel is Sun **** ***. The company itself was reassuring, professional and transparent. Both Mr ***** and Mr *** have been excellent. They respond promptly to my questions, have been kind and supportive. They were able to resolve my matter and set me up with a reasonable payment plan with the government. They settled my legal perils and protected my interests fairly and effectively. Their financial compensation was handled up front and I was never asked for more money during the process. I have complete faith that this company is excellent, and I cant praise these gentlemen enough. Thank you very much for your kind assistance.

    Tax Network USA

    Date: 10/30/2024

    Hello *********,We are delighted that our work on your case met your expectations and our team was able to make your experience as smooth as possible. Sun **** *** is a valued employee here at Tax Network USA and always strives to do the very best for our clients.
  • Review fromGary S

    Date: 10/29/2024

    5 stars

    Gary S

    Date: 10/29/2024

    Tax Network USA helped me beyond my expectations. They produced a fantastic outcome on my case. I would recommend their services highly.

    Tax Network USA

    Date: 10/30/2024

    **** thank you for choosing to work with Tax Network USA. Our outcome is always to get the very best resolution for our clients.
  • Review fromSue W

    Date: 10/28/2024

    5 stars

    Sue W

    Date: 10/28/2024

    Tax Network USA is the BEST! We finally got our tax refund because Tax Network USA did the work for us. You cannot go wrong using their amazing service! You will be glad you did. The money that we paid the attorney fees is money very well spent! They were very helpful in getting us our refund! Please reach out to them and they will help you in any way they can!!! Praise God for them.

    Tax Network USA

    Date: 10/30/2024

    Thank you *** for choosing Tax Network USA. We strive to hire the best in the business. Our team was happy to fight on your behalf and get you a refund on your case.
  • Review fromRay S

    Date: 10/22/2024

    4 stars

    Ray S

    Date: 10/22/2024

    I have been working with Tax Network USA for the past year. Many companies hear your story, take there fee, and promise the world. I was worried at first as I have been a victim and it is not fun. My agent listened to me, guided me, and with a helpful team they were able to help me with my tax situation. They were able to work with my situation and the *** to come to a solution. Thank you Tax Network USA.Ray

    Tax Network USA

    Date: 10/23/2024

    Thank you *** for being a client of ours. I know *** did a great job of going through the process on our strategies with your case. We aim to get the best possible results for our clients.
  • Review fromRobert P

    Date: 10/22/2024

    5 stars

    Robert P

    Date: 10/22/2024

    Very nice group. They sent me on the right path and didn't charge me any more after that. Highly recommended.

    Tax Network USA

    Date: 10/23/2024

    Thank you *** for the review on your experience with our company.

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