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Business Profile

Tire Dealers

Giga-Tires
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.33

Average of 178 Customer Reviews

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Review Details

  • Paul G

    Date: 05/16/2025

    Giga tire offers a 30 minute window if an order is to be cancelled but website only briefly allows their cancel form to load and then immediately switches to virtual assistant eliminating the opportunity to cancel within the prescribed time. My reason to cancel was finding the $280 tire totaled $434, considerably higher than competitors.

    Giga-Tires

    Date: 08/14/2025

    Were sorry for the frustration you experienced with our cancellation process. We work to begin processing orders as quickly as possible to ensure timely delivery, which can sometimes limit the cancellation window. If cancellation is no longer possible, you always have the option to return the product in accordance with our return policy. We appreciate your feedback and will share it with our team to help improve the experience.

  • James V

    Date: 04/09/2025

    Missing tire call their service line find out how bad

    Giga-Tires

    Date: 08/14/2025

    Were sorry for the delay in getting back to you. Our service line has been experiencing a high volume of calls, which has caused delays in our return calls. We understand how important your order is and appreciate your patience while we work to assist you as quickly as possible.

  • Jenny B

    Date: 03/20/2025

    Company doesnt contact you back, called, emailed & did live chat & never get a response except for automated person! Biggest joke ever

    Giga-Tires

    Date: 08/14/2025

    Were very sorry for the lack of follow-up you experienced. This is not the level of service we aim to provide. We truly value your time and understand the frustration of not receiving a timely response.

  • Sergio L

    Date: 03/14/2025

    Worst business ever, no one answers the phone no emails will be responded to doesnt ship your tires at all. Scam you will no receive your money back

  • Cor F

    Date: 01/31/2025

    Giga Tires treated me great even after I ordered the wrong size tires. The Return process was super easy, they sent a Return label and I only had to bring them into ****** Easy peasy. Order new tire and had them installed at the Local PepBoys. Again super easy. I'm ordering tires for my daughter next.

    Giga-Tires

    Date: 02/03/2025

    Thank you for sharing your experience! We're so glad to hear that Giga Tires made the return process smooth and hassle-free for you. Making sure our customers have an easy and stress-free experience is our top priority, and it's great to know everything went seamlesslyfrom the return to your new tire installation.We truly appreciate your support and are thrilled that you're choosing us again for your daughter's tires. If you ever need assistance, we're always here to help!

  • Chris H

    Date: 01/21/2025

    Ordered 4 tires and quickly realized I ordered the wrong width. Tried calling, tried emailing and even tried chat. No one ever came to the phone, no one came to chat and no one has responded to my emails. Have tried several times to contact since with no luck. Order now says "shipped" so no way to make change. HIGHLY RECOMMEND NOT PURCHASING ANYTHING FROM THIS COMPANY.

    Giga-Tires

    Date: 01/24/2025

    We sincerely apologize for the difficulty youve had reaching us and for the frustration this has caused. Due to a high volume of inquiries, our response times have been delayed, and we truly regret the inconvenience.Unfortunately, since your order has already shipped, were unable to make changes at this stage. However, once your tires arrive, we recommend initiating a return, and well be happy to assist you with the process. Your support tickets are in our queue, and our team will be in touch as soon as possible.We appreciate your patience and understanding, and were here to help make this right. Please let us know if you need further assistance.

  • Edward M

    Date: 01/06/2025

    Dont Buy from this site scam to the max.
    3rd party vendor. Poor customer service. And doesn't give money back.

    Giga-Tires

    Date: 01/24/2025

    Were truly sorry for any frustration you experienced. As an online tire retailer, we work with multiple warehouses to provide a wide selection of tires at competitive prices.We understand that you wanted to cancel your order, but unfortunately, it had already shipped by the time your request was received. However, we see in our system that a refund was issued on January 14th. If you have not yet received it, please allow a few business days for it to reflect in your account, depending on your payment provider.We appreciate your patience and are here to assist if you need any further clarification. Please dont hesitate to reach out.

  • Tram P

    Date: 12/05/2024

    This company is a hoax; they charge you money and provide you with information on bogus tire prices that do not exist.

    Giga-Tires

    Date: 01/24/2025

    Were sorry for any confusion regarding your order. Our customer service team has processed your refund. You should see the funds reflected in your account. We understand how frustrating this experience must have been, and we sincerely apologize for any inconvenience.

  • daniel t

    Date: 12/02/2024

    ******** useless company. I tried to cancel my order, but there no provision to do so on their website. I tried their online chat, but it doesn't work. I left my number for a callback, but they never called back. I wrote 4 emails that were never answered. When the order arrived, I refused it and had ***** send them back. I wouldn't buy a valve stem off this crooked non communicating company.

    Giga-Tires

    Date: 01/24/2025

    We sincerely apologize for the delay in processing your request to cancel your order. We understand how frustrating this experience must have been, and we regret any inconvenience ********* looks like the cancellation was due to ordering the wrong size, and we completely understand your frustration. Due to a high volume of calls and messages, our response times have been delayed, but we are actively working on improving our processes to provide faster support.We truly appreciate your feedback and hope that we can regain your trust in the future.

  • Steven H

    Date: 11/29/2024

    ******** company, ******** customer service. I do not recommend using this company at all!

    Giga-Tires

    Date: 01/24/2025

    We are truly sorry for the frustration youve experienced. Its unfortunate when ***** loses a tire, and we completely understand how disappointing this situation must be. We sincerely apologize for any inconvenience this has caused and appreciate your patience. We hope this never happens again and that we can regain your trust in the future.

Giga-Tires is BBB Accredited.

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