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Business Profile

Psychiatric Services

Pacific Psych Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To start, I have been a patient of Pacific Psych Centers for over 6 years now. I've received medicine management, TMS, and have collectively spent thousands at this office.Recently, my care was abruptly terminated and the justifications were 1) too many "no-shows", despite giving no warning beforehand and constant mishaps with their scheduling SW (OnPatient), and 2) that the office would soon be moving away from medicine management entirely and towards TMS/Ketamine treatments. There have been countless scheduling errors (which account for a percentage of these no-shows) and the remainder of these are due to diabetes complications which present themselves with little forewarning and were sufficiently communicated to the office.Additionally, my medicine management remained relatively flat over several months and rather than issue more refills, they have required that I regularly make expensive appointments to receive my medication despite having no symptomatic complaints.Lastly, (and similar to the prior BBB complaint on file) after trying several times to reach the office for the past 2 weeks via email and phone in order to get my medical records transferred to a new doctor, I have been consistently ignored. Upon calling from a different phone number, they finally picked up.Overall, it seems like Pacific Psych Centers is more interested in profits from expensive therapies over the wellbeing of long standing patients. As a diabetic I feel discriminated against since these "no-shows" were a completely unavoidable consequence of a chronic disease. Whether it be intentional or not (OnPatient failure), they failed to give sufficient notice of care termination, did not assist in finding new care, did not refill prescriptions, and made it extremely difficult to release my medical records to my new care provider. This is the definition of patient abandonment.

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